Field & Flower Avis 

I have been receiving orders from Field & Flower for a while. The steaks are amazing, the garlic sauce is delicious - everything is such good quality. But recently they have blown my mind. Their Easter specials were amazing. They notified me in good time when they needed to rearrange the delivery date, the products really impressed my family because they were highy quality and tasty and I was even sent a hand-written note offering me an extra chicken for free! I'm only disappointed I can't order the Easter specials all year round!

The quality of the produce is excellent. There are distribution issues which need to be addressed.
Second subscription box delivery -half was missing. Phoned at lunch time for clarification as DPD was showing that my order was delivered in full so too was my field and flower account. Lady told me order was split and second part would be with me by 4.
5:20 pm 8 hrs after original delivery the fish and cheese has arrived.
The ice packs had defrosted ( they have been in a warm van) the products were cool but I would not be confident in the fish.

Field and Flower relies on the customer and as such we place the order in good faith.
We need it made clear when orders are being sent as splits. I have stayed in all day waiting for the second part of the order.
We need tracking numbers for both boxes and transparency on our order pages that shows part orders have been delivered. Otherwise how do we claim a refund for missing delivery?

Unsure if I will continue.

The produce from field and flower is first class and equally as important, the customer service is excellent. They are a very responsive company who really care about their customer experience and this shows. The produce is super fresh and very well packaged.
If you are looking for an exceptional online butcher then look no further!!!

I have been buying meat (and fish) from Field&Flower for many years in support of British farmers. The quality is always excellent and their customer service is just as good. Although the meat is more expensive then in supermarkets I like knowing where it comes from and would rather eat less meat than have poor quality.

The quality of the meat I’ve purchased from here has always been of great quality. However, I eat meat very infrequently; I can count on one hand the number of times I’ve eaten it this year. This being the case, I have no need for a subscription. The two-tiered pricing just put me off completely and I haven’t placed an order since you brought it in. I understand that it’s there to incentivise people to sign up for a subscription but all it did in my case was incentivise me to seek out a decent butchers. Not in any way local, unfortunately, but not a big deal considering how seldom I need to go.

For regular eaters of meat, the subscription offer is a great deal, though. Everything arrives on time, is well-packaged and off good quality.

In my experience, the customer service has always been top notch. It’s unreasonable to expect that mistakes will never happen but entirely reasonable to expect a swift resolution when they do. Field and Flower are faultless in this regard.

It's difficult to cancel subscription, why not just put a 'cancel' button? No one to pick up the phone. No delivery notification by SMS, only email, which would be easily missed.

I have been ordering from Field&Flower for few years now&would recommend their free range chicken along with other meats& fresh fish. Their quality is very good&meats cook& tastes lovely. They also sell a good range of sausages, pies, charcuterie, cheeses & relishes to go along with their meats range. Their delivery always packed with care&with ice packs which allows their fresh meats delivered nicely chilled whilst in transport. I would recommend Field&Flower if you are looking for free range, outdoor reared&grass fed sustainable reared farm animals to buy quality meats from.

Just want you to know I read the email in full that you sent out to all your customers on the realities/struggles of being a farmer in today's society and I 10000% support you. Your meat is better than all the supermarket meat I've ever had combined in my life. Your chicken, your liver, your beef - all of it - fantastic.
Thank you for caring for animals ethically, thank you for doing the right thing in a world that often doesn't, thank you for all you do.

We received our first box recently and so far we have found their products to be absolutely excellent.
I was immediately impressed by their Butter which took me back to early childhood; creamy without being oily; salted without being over salted. I absolutely love it ❤️
Equally pleasing are the cheeses we ordered and the fresh fish. Thank you F&F 😊

Our 2nd box from Field & Flower was missing most of the items we paid for, so we decided it would be best to try out some alternatives as this left a poor first impression.

As it is a subscription, you would assume cancellation to be a simple self-service task. But no, there is no 'cancel' button. I emailed requesting cancellation and was instead told that they would pause it and forward my request to Loyalty Team so they could talk to me. I have yet to have a chat with them.

Cancelling a subscription should not be a multi-step process. Please add a 'cancel' button.

I am shocked by the good reviews this company receives, maybe I am just very unfortunate and they choose to ignore me and keep my money without delivering.

I placed my first order, with this company after using another online meat supplier for many years, fancied a change. Well I had constant problems….
1- One item couldn’t be sourced in time so had to be delivered the following day (not the biggest issue)
2 - One item they couldn’t source and could not supply, I am still waiting for my refund of this item 8 days later as they take the payment upfront when you place the order. So their website is not live stock, so don’t think you will get what you pay for.
3 - One item was marked on email as being delivered but never turned up, received one out of two steaks.
4 - The delayed item turned up with a delivery driver smashing on my door at 10pm at night waking my whole family and young children. Totally ridiculous time of night to be delivering. And the meat was warm and all ice packs melted so the whole joint had to go in the bin.

I requested a refund for the delayed spoilt meat, the item they told me they couldn’t source and the missing steak - it has been 3 days since my last email and still no response. 3 days ago they offered me a £10 credit which is no where near the value of my refund.

Atrocious service, do not respond, do not deliver and keep your money unlawfully. I am trying to claim my money back with the credit card company.

These are super-quality products, but I need a text to say my delivery is due. I didn't know you were coming today or the money was leaving my account.

Great food. I had Cheese Jalapeño and also cheese & onion scotch eggs, Kelly Bronze turkey legs and stuffed turkey breasts and smoked salmon and fantastic Christmas pudding and it was all totally delicious. Also, great customer service

A great company with amazing food for everyone, nothing is ever too much trouble, I’ve been using them for four years and would never buy meat anywhere else

I’ve ordered a Christmas turkey last two years and they are amazing

Instead of re-writing what the below people have said I 100% agree, please use them

Bought my Christmas turkey from them this year and wow it was the best turkey I have ever eaten! So tasty and moist it was stunning!
Would highly recommend them!

Really great service. Love the mince deals and their butter especially. Even use the insulation paper inside the package as wrapping paper for presents. That rustic brown paper. Would recommend to everyone to try it out and see if the service works for you. I give it 5*.

Good service but this year the pigs in blankets were actually horrible and I had to throw them away...they smelled horrible while being cooked and tasted nasty. Usually they all get eaten immediately but no one wanted more than 1 or 2.
The Christmas chicken with giblets ended up being very dry despite being cooked as per the instructions and was very expensive.
I don't think I'll get it next year.

I cannot express this enough, do not buy from this company. I ordered a Belted Galloway rolled sirloin for xmas, it cost me more than £40 per kilo. What I received had no resemblance to what I had ordered. Frankly I would have been embarrassed to send out what I got. The fact the company have disabled photographs on their reviews speaks volumes. otherwise I could have shown you the reality of ordering from them!!!!

With regret, I cannot give any more than one star. While I have ordered from the past with no issues, to not fulfil my Christmas order, which I made 2 months in advance was completely unacceptable. Customer services tried to help (albeit provided no adequate reason) but ultimately I had to spend Christmas Eve trying to source alternatives, which wasn't as successful as I had hoped. A 50% off goodwill gesture (with a spending limit) I guess was some compensation but didn't feel adequate given the impact this had on Christmas.

As much as I feel their products are of a good quality I won't be ordering from them again, I will never have trust in the company after this experience. In addition, I have learned a valuable lesson here; to ensure there is sufficient period between delivery and when you need the product so you can source alternatives in the worst case scenario.

Terrible customer service. I ordered a large meat order a month before Christmas which was due on the 20th December. They delivered a few cheap bits of meat that was not my order and when I rang to complain I was promised my order on the 22nd or maybe the 23rd. Nothing arrived. Today the 23rd all they can offer is a partial order, as the reorder, also went missing. This will not feed all my family and friends for Christmas and I now have the stress of having to rush around and source more meat at the last minute. This isn't the first time they have messed up an order. I have spent a lot of money with this company in the past - I won't be anymore. I do not recommend them.