First Choice Produce Avis 

Sent my order to the wrong address. Have supplied them with images of the label on the box, and it clearly does not match the address i used when ordering.

Accusatory initial response, blaming me for the issue.

I was told Parcel Force had called and emailed me - they hadn't. Another lie.

I was told i the items were sent to my address. Even after showing proof they were not i was still told they were

It cost me £30 in a taxi to retrieve my parcel to see if my producehad survived the 3 day delay in a depot

I spent that money as i desperately needed the products and to try save the company having to send more stock

The stock has perished and instead of working with me I'm being told they did no wrong and now being ignored

Refused to respond to my email requesting new stock be dispatched

Not responding to my images of the wrong address on labels, and a screenshot of Google maps highlighting where my business is and where the address they sent to is - it's an old abandoned office up the road

You lied about contact from Parcel Force and are blaming for the issues when I have the delivery label clearly with the wrong address on

Daniel needs customer service training and you neef to realise people rely on this stock for their business

You have cost me money heading in to Bank Holiday weekend

Terrible customer service. I'm shocked

Brought 68 quids worth of scallops from them they are the worst scallops I have ever had god knows how old they where ?? Feel totally ripped off will not be buying from them again awful 🤢

Very nice product, was easy to order and delivery was on time and without any hitches. Thank you

Excellent produce. Lots of chouce and so fresh!. Delivered on time. Missing frozen product despatched next day. Would highly recommend.

Very pleased with my purchase, it arrived chilled in very good packaging.

Incredible produce. Great variety, quality and flavour.
I ordered herbs, vegetables and bakery items. Everything was of the highest possible quality. For a home cook, it’s sometimes difficult to find fresh ingredients that are really exciting to cook with - this company have really excelled.
French onion soup, heritage beetroot salad (pickled and baked with pumpkin seeds and feta) baked cod with gnocchi and the freshest samphire, sorrel soup, slow cooked mallard with mixed carrots…. I can’t think what else, but all beautiful ingredients to prepare, cook and consume.
The only downside is that there is a lot of packaging, but that did ensure the quality of the products I received. I suspect that this is just because I live quite far away and it’s the only practical method.

I ordered 2 products. I received a super big box with only one product. I tried since delivery day to resolve this issue,maybe my wax bean was drop from the open box in the delivery van, who knows? I sent them 2 emails and called them 2 times. Nothing.
I'm still waiting for my second product or my money back.

These are quality products, my favourites are the basil, mint and coriander oils. I added them as a finishing oil to nearly all my dishes over the Christmas period. Much simpler way to add a punchy, herby flavour to your meals. Wondering why I haven’t been using these before. No chopping involved, just adds bit of extra flavour to your dishes.

Packaged well, came pretty quick and really happy they had what we wanted in stock

Bought some fireworks it did say that the delivery is 2-3 working days, i really needed them for my wedding after 1 week of calling and messages they did not send it to me but initiated the refund straight away now i am in the worst position.

Didn’t receive what we ordered - and your courier lied. You believed them over a customer - doesn’t get any worse than that!
Never ever again!

delvery was fine, was disapointed with the duck legs though, they were very tough.

Great produce, inviting website, well packed parcel, no complaints there... because what had arrived was of great quality. Best bagels and apple pie in London! I placed a large and varied order and would have scored my experience higher but, a third of my order didn't arrive, plus, one item was substituted (equal but not what was ordered). Had a prior warning on three items being out of stock but no further warning, notification for the rest of missing items. Offered a refund although I had to contact the office myself because the delivery note did not match the contents. Whatever the matter, a temporary stock issue or the website products' range somewhat overstated or else, as a minimum, I expected to be notified about all items that were out of stock or could not be delivered. There was at least 5 days for the FCP to do that from the day I placed my order. This would have prevented much disappointment and given me a chance to procure missing items for an important family celebration elsewhere.

I am so disappointed, First Choice used to be excellent. I used them all during lock down and as my Christmas treat each year. This year I followed the same process, ordering my food and adding to the notes that it was to be delivered on the 23rd. Following up with an email. The food which was a real expensive treat for me and my family arrived 3 days later and will not be off for Xmas. I have sent multiple emails, voicemails and have tried to contact but no joy! I can’t afford to buy the food again so will have to totally change my Christmas plans. To be honest I’m heartbroken. Just response and a gesture of goodwill would be appreciated at this point. I won’t be using them again which it a shame as I think their produce is second to non.

Paid and still waiting for delivery over a month on - emails going to a random address and bouncing back - AVOID

Brilliant delivery person. He carried the tree in and fixed it in the stand. Excellent help. Thank you.

There was a missing item in my previous order 2 weeks ago and my email asking First Choice for a refund was ignored completely. I placed another order with a note asking for a refund or the missing item to be included in my new order. On delivery I was told the missing item was in the box. It wasn’t! Another email sent asking for refund. As yet no reply. Customer service is non existent when there is a problem with an order. Emails go unanswered. This has also happened in the past. It’s common courtesy to reply to emails. I’m not impressed.

Excellent quality, quickly delivered. Would recommend.