FirstFound - Search Engine Consultants Avis 

313
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TrustScore 4.5 sur 5

4,5

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Noté 5 sur 5 étoiles

We cannot fault the service received so far from First Found. They have been very helpful, informative regarding our website SEO. Always polite and friendly and explain the work they are doing clearl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely amazing!! They took over from another company where I got no calls, and as soon as Liam at first found got hold of it, the phone started ringing straight away! And it just keeps getting bus... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

FirstFound has made a real difference for my small UK vaping accessories site, Vaping4Health.co.uk. It's a tricky niche with dry herb vaporizer parts and upgrades, so standard SEO doesn't cut it. An... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have just gone live with my new online store with a lot of help from Theodora at First Found. She has skillfully blended my ethos and target market with the right keywords and content to improv... Voir plus

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À propos de l'entreprise

  1. Agence de marketing en ligne
  2. aussi dans
  3. Agence de communication pour les réseaux sociaux
  4. Agence de marketing
  5. Concepteur de sites web
  6. Service de marketing Internet
  7. Service SEO

Écrit par l'entreprise

At FirstFound, we are dedicated to empowering small businesses and startups by providing value-driven digital marketing solutions. With a focus on building lasting relationships, we champion our clients' growth through personalised services, including SEO, website design, and digital marketing strategies tailored to each business's unique needs. We pride ourselves on transparency, integrity, and customer-centricity, always working to deliver measurable results and exceptional service. Our passionate and knowledgeable team is committed to helping our clients increase visibility, improve rankings, and drive growth in a competitive digital landscape. Whether you're just starting out or looking to take your business to the next level, FirstFound is here to help you succeed.


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4,5

Excellent

TrustScore 4.5 sur 5

313 avis

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4,5

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10 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

im delighted to work with firstfound…

im delighted to work with firstfound regarding my website they make it easy and are very professional and from the start the process has been simple but very effective.
Thank you very much to all of you and i look forward to our jouney together.

28 février 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Carl,

Thank you for the kind words and positive comments, it's great to hear about your experience and we look forward to helping you achieve your goals.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

SEO Masters -First Found

I almost don't want to give this review as the secret will be out...... I have been working with this team for a few months now and I am thrilled with everything. SEO is a complicated area that takes time. The process needs to be handled well or the results will be short term. This company ( In particular, Eugene, who was assigned to me ) deliver on everything that was promised. We audited the site, eliminated some weak areas, improved the good elements, reviewed and now we are on the second phase. I always knew this would be a long term investment, as SEO is, however, it has already paid for itself. I am looking forward to working with Eugene and the rest of the team in this company. I have worked with a few people in this space and thus far I am happy to tell you. STOP. Look no further. This company will have your website in tip-top shape. Invest today.

Marc
Prime Spectrum CBD Ireland

25 février 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Marc,

We're glad that you were happy to let the secret out. It's wonderful to hear that you have already seen a return on your investment and that you are continuing to develop a positive strategy for your business to continually improve your website. We look forward to helping you achieve great results for your business and working with you over the coming months.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Amazing

We have only been with the First found team for a month or so and they are doing us so proud, in particular Claudia who is looking after us/me. The level of service form this indivdual is nothing but amazing.
Thank you from all the team at Roe Stairs

23 février 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Alex,

We're delighted to hear how happy you are with the level of service that you are receiving from Claudia and we'll be sure to pass on your kind words to her.

Regards,

Greg Doyle
Communications Manager

Noté 1 sur 5 étoiles

Avoid like fire!

Response to Grey Doyle 3.09.21

During the sales process your sales man used pushy methods, he told me the price and said that this offer will only be valid for the next hour! Because of that rush I barely had a time to read the contract properly, which I can only blame myself for. His words were that my first monthly payment will be higher because of the work that needed to be done and stupidly I believed it.
The service you provide is not full SEO service since the backlinks aren't included in it.
You mentioned that backlinks are included in your advanced packages but again, your sales man doesn't really say what 'package' your buying and what it includes. You only find that out after the contract is signed!
Yes SEO does take time, however 6 months is enough time for the results to start showing, and 7-8 organic searches per day (on a good day) is very poor result for such a 'professional' company.
As to the blog post, I never turned it down! My words were 'I don't think it will change anything but yes, you can write it if that's what you want'. Which of course never happened.
Overall First Found uses pushy sale tactics to get you on board but don't deliver any results. You know what they say 'If it's too good to be true than it usually is' and that's certainly the case here.

*Edit 02.09.21
Now that my contract with First Found is finally finished (thank God for that!) I can write a full review.
The service is initially sold by the sales person, in the sales pitch they promise you enormous amount of traffic and sales and get you on 'we want to grow with your company'. According to the sales man (Danny Parkinson) the first payment (which in my case was nearly £350) was meant to be higher because of all the work that needed to be done in the first month. He failed to tell me that the first payment does not count into your monthly payments! I found out at the end of the contract where I was slapped with another monthly payment because apparently you pay at the end of every month and not at the beginning! So it turns out the first payment was a gift to them because all 'the extra work' that needed to be done never brought any results!
They also fail to mention that you will not receive a full SEO service, the only thing they do is change Meta Titles and Meta Descriptions. When I asked about backlinks and blog posts apparently this was not in my package and I would have to pay extra for it! Danny never mentioned that and when I challenged them about their mis sold service I received a phone call from the manager blindsiding me with amazing results (which never happened of course).
During the 6 months time with First Found their results were very poor, I had 7 or 8 organic traffic visits per day at most and that was towards the end of the contract!
After month 4 I've asked my consultant why the organic traffic is so poor and it turned out that he didn't even have access to my Google Analytics! His response was that he and the rest of the team looked into this and they really don't know why the traffic was so low since I had such an amazing impression rate... Impressions are not clicks and do not bring visitors to the website hence are useless.
The reports I have received during the 6 month contract were very basic, they would only track one keyword, and I had to email my consultant for a full keyword report which fair enough I have received after pushing for it but this should be standard.
In the last month with First Found my consultant promised to write a blog (which I assume was because of his poor results) and he failed to do it. It only happened when I disputed the last invoice and the work that was done on my account. Only then I received a more in depth report of what was done and they wrote a blog.
They also ask for a review in your second or third week where you can't really say much about their results. I assume all the 5 star reviews they have on here are from such 2 or 3 week reviews...
My advice is to avoid these cowboys and invest your hard earned money in a real SEO company that will get you the results you want and deserve.

4.02.21
I've only been with First Found for about 2 weeks so I can't really say anything about the SEO results but the support I have received from Joseph is outstanding. He always answers all my queries and goes extra mile to help. I'm looking forward to see the traffic increase on our website.

Edit: 28.05.21
I've been with First Found for 4 months now and unfortunately there is no change in the amount of the traffic to my website. During this whole time on good days we will have 8 organic searches on bad 0 to 1 (which was the same when I've done SEO myself).
During the sale I was promised heaven and earth however 4 months in and I'm quite disappointed. I will write a complete review at 6 months but at the minute I'm not impressed.

19 février 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Karolina,

We're extremely sorry to hear that you have been disappointed with our service and have not got the results you wanted. I have reviewed your account and would just like to make a few comments on the feedback you have provided:

During our sales process we explain that we want to grow your company by improving your search engine rankings, we do not guarantee traffic. Details of the initial payment and monthly payments are clearly laid out in the contract.

The service is a full SEO service and during your time with us your consultant carried out numerous changes on your website including text changes, titles and meta tags, robots directives, sitemaps and other on-site SEO changes as well as providing you with a full consultancy service with guidance and advice on how your website could be improved such as changing your categories to better reflect the products being sold and adding additional content to your product pages to help them rank higher in the search engines.

Backlinks and blog posts were not discussed during your talks with our sales team, these are services that we offer and are included in our advanced packages. As part of your service your consultant provided you with advice and recommendations on blogging, keywords to use and how to structure blog articles for maximum benefit.

SEO takes time to achieve results, especially in competitive markets, and we often find that clients who follow our recommendations will see results more quickly.

We did offer to write a blog post but you turned this offer down, it was only when you were asked to pay your final invoice did you bring this up and request that this be written before you would make a payment.

The reviews we ask for are internal customer service reviews about your consultant, this is to help us gauge how the service is being delivered and what we could do to make improvements. Reviews are entirely optional and clients are not forced into providing feedback.

Over the past 21 years we have helped thousands of businesses to achieve great results, but it seems that we missed the mark on this occasion. We are sorry that you felt that we did not manage to get you the results you wanted and wish you all the best in the future.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Great company we contacted this company…

Great company we contacted this company and we are so pleased we did , They did us a website 2nd to none it does all we wanted (Thank you Beckie) she is so clever and understands what we wanted, James at First Found is now doing our SEO cant wait after just a few weeks we have seen business change and pick up fully Recommended , Graham at Farewell Funerals

8 février 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Graham,

It is wonderful to hear that you have had such a positive experience dealing with Beckie and James. We hope that your new website continues to deliver great results for your business for many months and years to come.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Beckie was very helpful and patient

Beckie was very helpful and patient. We worked through some tricky changes to the website, which left me confident to edit the site in the future.

4 février 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Jim,

Thank you for your comments and the feedback about the training you received from Beckie, she is truly a credit to our business and always goes the extra mile to ensure that our customers receive a great service.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Always helpful and keen

Always helpful and keen. Despite our new website causing a lot of problems- not down to Firstfound- they have managed to get us good results at no extra cost.

2 février 2021
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Réponse de FirstFound - Search Engine Consultants

Dear David,

Great to hear that we were able to resolve your issues and get you some great results for your business. Many thanks for taking the time to leave us a review and we look forward to continuing to build on your your results.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Great company

Great company. Professional, friendly and knowledgeable. A named member of staff handles your SEO which allows for both transparency and accountability. I saw results within a couple of months. Can’t recommend highly enough.

22 janvier 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Adriana,

Thanks for taking the time to leave your feedback. It's great to hear that you are already seeing results from our SEO service.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Great company

Really happy with everything that FirstFound has done for us. They are a great bunch of people to deal with, always very helpful and the after-care training was really straightforward so we can now update our website whenever we need to. But if we ever have a problem or need something changed, they are always there to help.

21 janvier 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Hannah,

We're delighted to read your feedback and kind words. It is wonderful to hear that you have got the support your business needs and after-care service from our web development team.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

First Found has made a great start to managing our SEO…

First Found has made a great start to managing our SEO. We have been amazed at how quickly we are moving up the pages on Google, Yahoo and Bing.

19 janvier 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Tom,

Many thanks for the fantastic feedback. We're delighted to hear that you are already seeing results from our SEO service and moving up the rankings.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Valuable resource

Reliable, proactive and informative, First Found has proved to be a valuable resource. The account handlers took the time to understand what we were trying to achieve as an organisation, not just what we wanted from our SEO. A pleasure to deal with.

15 janvier 2021
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Réponse de FirstFound - Search Engine Consultants

Dear Andrea,

Thank you for taking the time to post your review. We're happy that you are receiving a great service and we look forward to building a strong relationship and helping your business achieve its goals.

Regards,

Greg Doyle
Communications Manager

Noté 4 sur 5 étoiles

I'm extremely happy with the services I…

I'm extremely happy with the services I have received so far from First Found. Staff are friendly and very helpful.

4 janvier 2021
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Réponse de FirstFound - Search Engine Consultants

Dear John,

It's fantastic to hear that you are extremely happy with the service you have received from our team and we look forward to continuing to build a positive relationship with your business.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Great customer service

Pretty new to optimise my business, but the journey has been great with First Found in early months. Must mention Martin Topping (one of SEO expert), is an empathetic person, with great customer service and patience.

11 décembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Tanuj,

Thank you for your kind words and comments on your service and experience so far dealing with Martin, he will be thrilled with your feedback.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

I'd just like to say how helpful and…

I'd just like to say how helpful and knowledgeable Ben is. He has noticed problems on my website that have been there since day one, and suggested corrections to my website whilst he is doing SEO. I am so pleased I have teamed up with FirstFound they just seem to know what they are talking about. They put you at ease from the off.

10 décembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Kevin,

It's wonderful to hear how happy you have been so far with the service provided by Ben and that he has been able to fix problems on your website as part of the service. Thanks for the kind words.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

James

James
What can I say? He was very helpful, friendly and efficient from the beginning and throughout the service. He kept me updated with where he was up to and then phoned a week later to update me further.
The information he extracted from what I gave him about our business is amazing!

2 décembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Becky,

It's wonderful to hear how happy you have been with James and I am sure he will love reading your comments.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

I received friendly and helpful service

1 décembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Ozzy,

Thanks for taking the time to leave us your feedback. We're glad you're happy with the service and look forward to helping you get some great results for your business.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Honest and reliable

First found have been easy to get hold of, supportive and very quick in setting up a new website for me. I’ve also noticed an increase of traffic to my current website since the coding has been done by James.
Great service - very transparent on the services they offer and how they will benefit you.
Highly recommend.

27 novembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Imogen,

We're delighted to hear how happy you are with our service so far and that you are already seeing an an increase in the traffic from the work that James has done. It's great to hear such great feedback and I will make sure that this is passed on to James.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

Great overall service

Great overall service, fast responses and well explained throughout highly recommended to all

26 novembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Lauren,

Thanks for the kind words, it is great to hear that you are getting a first-class service from our team.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

So far so good!

I have just started working with Ben at FirstFound and so far I am really pleased with the service. Time will tell on the SEO improvement but Ben has been extremely helpful and easy to get in touch with to answer questions and provide support.

26 novembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Jane,

We're happy to hear that you are pleased with the service that you have received from Ben so far and we are sure that you will get the results and improvements you are looking for from our SEO service. Thanks for taking the time to review our services and we look forward to working with you for many months to come.

Regards,

Greg Doyle
Communications Manager

Noté 5 sur 5 étoiles

FirstFound training with Beckie

Beckie at FirstFound was both helpful, informative and very friendly when guiding me through the training. I would highly recommend their services to anyone and will definitely be using them again. Big thanks to everyone @ FirstFound!

24 novembre 2020
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Réponse de FirstFound - Search Engine Consultants

Dear Adam,

Many thanks for the kind words about the training you received from Beckie, she'll be delighted to read your feedback. We look forward to continuing to work with you on more projects.

Regards,

Greg Doyle
Communications Manager

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