Charlie had clear speech, very reassuring friendly manner. He made sure I understood everything as we went along. He was extremely patient. Information was very full. I could not fault any aspect... Voir plus
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Lisez les avis des autres
I made a silly error online. The customer service team that is sorting it out are excellent. Polite, friendly and willing to go the extra mile.
L'entreprise a répondu
Raised a complaint and still awaiting for further questions. Sent email twice no response. Rang it takes a long time before the calls are answered. Can someone from complaints respond.... Voir plus
Your company came highly rated for mobility scooters. A few simple questions to fill in about 5 mins & im full covered. I feel so much better out & about now. Even if I get a puncture someone wi... Voir plus
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À propos de l'entreprise
À propos de Fish Insurance
Écrit par l'entreprise
Fish insurance - Providing specialist insurance in the UK for 50 years.
Offering a range of specialist products to protect people within the disability, mobility and care sectors.
Comprehensive Care Insurance
From as little as £67 a year, we offer Liability insurance for Carers and Personal Assistants as well as policies for those who employ carers or PA’s to assist them in living in their own home.
Whether you are an employed or self-employed carer, an employer of carers or PA’s or receive direct payments, Fish can provide the right insurance for you.
Market Leading Adapted Vehicle Insurance
Specialist cover, available online or over the phone.
Insurance specifically designed to provide cover for wheelchair accessible vehicles (WAV’s), adapted cars, disabled drivers and Blue Badge holders.
Our specialist cover has been tailored to ensure your vehicle and any adaptations are covered, as well as including specialised breakdown recovery and access to a suitable courtesy car if required, all within one premium, which can be paid monthly or annually.
Great Value Mobility Scooter Cover
Insure your mobility scooter from just £38 per year. Covering you for accidental damage, third-party liability, and theft, as well as benefits you might not expect, like personal accident and worldwide cover. 24/7 breakdown recovery is also available on our Extra level of cover.
Mobility Equipment Insurance
We also provide specialist cover for mobility and disability equipment, including Prosthetics & Orthotics, Manual and Powered Wheelchairs, plus in-home products such as Walking Aids, Rise and Recline Chairs, Baths, Hoists and Stairlifts. All available via our dedicated UK contact centre.
Coordonnées de contact
First Floor, Citygate, Longridge Road, Preston, Lancashire, PR2 5BQ, Preston, Royaume-Uni
- 0333 331 3900
- admin@fishinsurance.co.uk
- fishinsurance.co.uk
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The person I spoke to (Charlie) was…
The person I spoke to (Charlie) was very knowledgable and kind. He took the time to explain clearly every point of the policy.
He did so with patience without being patronising.
8 juin 2026
Réponse de Fish Insurance
Hi Doretta,
Thank you for taking the time to leave this lovely review for Charlie. We have passed it onto both him and his manager to ensure he gets the recognition he deserves!
Best Wishes,
The Fish Social Team
Simple
Simple, easy to navigate site. Efficient and quick. Rated 4 only because no other contact with this company and customer care.
7 juin 2026
Réponse de Fish Insurance
Hi Robert,
Thank you for taking the time to leave this review, we're glad that you found the process easy. Hopefully your future interactions with our team will be worthy of the big 5*s!
Best Wishes,
The Fish Social Team
Corrine was extremely helpful and…
Corrine was extremely helpful and knowledgeable about the product
4 juin 2026
Réponse de Fish Insurance
Hi Fiona,
Thank you for this lovely feedback for Corienne. We have passed it on to her and her manager to make sure that she gets the recognition she deserves!
Best Wishes,
The Fish Social Team
Quick and easy to do
4 juin 2026
Réponse de Fish Insurance
Hi Jacqueline,
We are glad that you found our service quick & easy to, it is what we strive for with every interaction!
Best Wishes,
The Fish Social Team
Speed of executing business…
Speed of executing business transactions and clarity of communication.
4 juin 2026
Réponse de Fish Insurance
Hi Phibion,
Thank you for leaving this lovely review. If there is anything that we can improve to get 5* next time, please do let us know!
Best Wishes,
The Fish Social Team
A plainly made out
A plainly made out, easy to use website. Great user experience. Very competitive pricing. I’ve used Fish Insurance before, hence why I’ve used them again. Recommended this company.
2 juin 2026
Réponse de Fish Insurance
Hi Philip,
Thank you so much for taking the time to leave this review and for
choosing to insure with Fish again! We’re really pleased to hear you found the website easy to use, and the prices competitive. Your recommendation means a lot and we truly appreciate your continued trust and loyalty.
Best Wishes,
The Fish Social Team
Réponse de Fish Insurance
Hi Michael,
Thank you for leaving such a lovely review! We are glad that you were pleased with our service, and will ensure the handler receives this feedback.
Best Wishes,
The Fish Social Team
This is the first time for me on your site and it was that simple method and easy to read understand and answer the question
It was very simple the lay out the question easy to understand
2 juin 2026
Réponse de Fish Insurance
Hi Nimo,
We are glad to hear that you found our website simple and easy to use! Thank you for taking the time to leave this great review.
Best Wishes,
The Fish Social Team
Website is easy & convenient to use
Website is easy & convenient to use. Staff are available for assistance & quick process to sign up.
1 juin 2026
Réponse de Fish Insurance
Hi Candice,
It's lovely to hear that you found our website easy and convenient to use! It's also really important to us that our team are always available, so it's amazing to hear that this was your experience.
Best Wishes.
The Fish Social Team
I spoke to a young man who told me in a…
I spoke to a young man who told me in a clear understanding manner what i am and what i am not covered for
Please thank him on my behalf
Regards M Mauger
1 juin 2026
Réponse de Fish Insurance
Hi Malcolm,
Thank you for taking the time to share your experience with us! I have looked into this, and your feedback and thanks has been passed on to Charlie who handled your call. We're glad you had a positive experience!
Best Wishes,
The Fish Social Team
Réponse de Fish Insurance
Hi Roy,
Thank you for leaving this review, we are glad you found our policy easy to understand!
Best Wishes,
The Fish Social Team
Quick and easy to set to get me on the…
Quick and easy to set up to get me on the road for piece of mind...
31 mai 2026
Réponse de Fish Insurance
Hi,
We are glad that you found our process quick & easy, we strive to give our customers that piece of mind when out and about!
Best Wishes,
The Fish Social Team
Easy to complete online
Easy to complete online. Quick confirmation. Would be good if I could pay monthly. Card payment screen text is extremely small on a mobile phone screen.
30 mai 2026
Réponse de Fish Insurance
Hi Sue,
Thank you for leaving this review, we are glad that you found the online process easy to complete. I will pass on the feedback regarding monthly payments, as well as the font size on the website!
Best Wishes,
The Fish Social Team
excellent service
20 avril 2026
Réponse de Fish Insurance
Hi Joe,
We are glad that you are pleased with our service! If there is anything we can do to hit the big 5 stars next time, please do let us know!
Best Wishes,
The Fish Social Team
Good morning I have not received my…
Good morning I have not received my insurance details yet it's been a about 2 months thank you Ramon
24 mai 2026
Avis spontané
Réponse de Fish Insurance
Hi Ramon,
Thank you for taking the time to leave a review. I’m sorry to hear that you’ve not yet received your insurance documents. That’s not the experience we want for our customers.
So we can look into this for you and get everything sorted, please contact Fish Insurance on 0333 331 3770 or visit our website, and the team will be happy to help. In the meantime, I have also forwarded this query to our contact centre team to review.
Best wishes,
The Fish Social Team
Have used this company before
Have used this company before so had no hesitation in coming back to them. Easy to complete forms but as with all insurances, just carefully read everything.
22 mai 2026
Réponse de Fish Insurance
Hi Barbara,
Thank you so much for taking the time to leave a review and for
choosing to come back to us. We’re really pleased to hear that you found the forms easy to complete. We completely agree that it’s important to read everything carefully with any insurance, and it’s great to know you’re doing just that.
Best wishes,
The Fish Social Team
Easy to purchase
Comprehensive, easy to see what is offered. With all of the information at hand, it is easy to populate and get a quote.
After reading policies and documents, it is easy to purchase.
20 mai 2026
Réponse de Fish Insurance
Hello,
Thank you for taking the time to leave this lovely review! We are glad you are pleased with the service you received!
Best Wishes,
The Fish Social Team
Réponse de Fish Insurance
Hi Glenda,
Thank you for taking the time to leave a review. We’re really pleased to hear that you’ve been happy with the help you’ve received from us.
Best wishes,
The Fish Social Team
The website is simple and easy to use
The website is simple and easy to use. Especially as an oldy. The only thing I would have liked was to have the documents sent by post. I don't own a printer and prefer to have paper to file.
13 mai 2026
Réponse de Fish Insurance
Hi Emma,
Thank you for taking the time to leave a review. We’re really pleased to hear that you found the website simple and easy to use. We also appreciate your feedback about receiving documents by post, and we understand that having paper copies can be important. I will make sure your comments are shared with the relevant team.
Best wishes,
The Fish Social Team
Nice and easy to arrange insurance for…
Nice and easy to arrange insurance for my powered wheelchair. Provided the cover I needed and the price was competitive compared to others.
Great to be able to get an instant quote online.
15 mai 2026
Réponse de Fish Insurance
Hi Simone,
Thank you for taking the time to leave such a positive review. We’re
delighted to hear that arranging insurance for your powered wheelchair was nice and easy, that the cover met your needs, and that you found the price competitive and the instant online quote helpful.
Best wishes,
The Fish Social Team
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