Josh was really helpful, and upgraded the delivery to next day, and helped with the warranty process. Great service, product arrived next day and pleased with it. Definitely recommend buying fro... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
My order I received had a box of brad nails that were the wrong size, the problem was dealt with very quickly by Josh Scott who sorted me out a replacement asap!. I felt this deserved a decent review... Voir plus
L'entreprise a répondu
Good overall. Only criticism is packing. Just wrapping a cardboard sleeve around a drill battery and then leaving it loose in a larger cardboard box isn't great, although it arrived unscathed.
L'entreprise a répondu
Delivery was prompt, I made an issue ordering the wrong item and Josh was really helpful in resolving this and getting the item I should have ordered out. DX the delivery company left item outside a d... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'outillage
- Magasin de bricolage
- Fournisseurs d'équipement de forage
- Fournisseur d'équipement électrique
- Magasin d'accessoires hardware
- Magasin de rénovation
À propos de Fixings Store
Écrit par l'entreprise
Welcome to Fixings Store, your one-stop destination for all your fixing and home improvement needs. We are an online business dedicated to providing fixings, power tools, hand tools and home improvement accessories. With a wide range of shopping departments and a commitment to customer satisfaction, we strive to be the go-to platform DIY requirements.
Our History
Born from our 20,000sq/ft premises in Ashford, we come from a business group with over 30 years of experience distributing fixings and construction consumables to some of the largest national infrastructure projects of recent times. We even manufacture our own goods such as drill bits, cutting discs and screws!
Our customer base is diverse, ranging from DIY enthusiasts to professional builders, contractors, and tradespeople. We serve homeowners and individuals looking to tackle home improvement projects, as well as construction companies and businesses in need of bulk fixing supplies. Our user-friendly website and streamlined ordering process make it easy for anyone to find and purchase the products they need with just a few clicks.
Our Values
At Fixings Store, we believe home improvement and the construction industry should not be at the cost of our planet. Energy usage, waste generation, air pollution, water consumption and habitat destruction are the adverse effects of building and renovations despite new regulations.
It’s our mission to bridge the gap between our customers and the environment by funding tree plants, carbon avoidance projects and renewable and nature-based projects with every order through our connected climate partners. Learn more about our current reforestation project here.
Our Vision
We have an ambitious vision for the next five years. Our goal is to establish ourselves as a leading and anchored name in the trade and home DIY sector, not only in the UK but also across Europe. We aim to be the go-to destination for individuals, businesses, and contractors seeking high-quality fixing products and services.
To achieve this vision, we are committed to providing some of the greatest buying and installation and tutorial guides available in the industry. We understand that navigating the world of fixings can be overwhelming, especially for those new to the trade or DIY projects. That's why we want to empower our customers with comprehensive guides that simplify the process of selecting, purchasing, and installing fixings. By offering expert advice and practical resources, we aim to enhance our customers' confidence and knowledge, ensuring they make informed decisions for their projects.
Why Fixings Store?
Écrit par l'entreprise
- You Shop = We Plant 🌳
- Many of us in Great Britain are worried about the impacts of climate change on future generations. Our reforestation commitment will connect our enthusiastic home renovators, contractors and tradespeople with the planet we build on, through simply shopping on our website.
- Your New Trusted (and experienced) Supplier
- Whilst we're a relatively new start-up digital business, we bring over 3 decades of experience and knowledge to our website and customers. In that time we've seen the market change with new techniques, practices and brands that have revolutionised the way the construction and DIY sector has operated.
Coordonnées de contact
Technology House, Brunswick Road, TN23 1EN, ASHFORD, Royaume-Uni
- 01233 344940
- info@fixingsstore.com
- fixingsstore.com
4,4
Excellent
493 avis
A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They were easy to deal wnew nail gunith and my…
They were easy to deal with and my products were received within a couple of days , great service, and price
10 août 2025
Réponse de Fixings Store
Thanks very much Neil! Glad to hear it.
Many thanks for the star rating and comments, we really appreciate it.
All the best,
Fixings Store
Great servise.
Great servise.
Sent materials for the next-day delivery with no extra charge.
I highly recommend them.
8 août 2025
Réponse de Fixings Store
Thanks ever so much for your feedback Anna - glad to hear it arrived swiftly and you were pleased with the service.
Have a great rest of your week and we look forward to serving you again soon.
All the best,
Fixings Store
Ask to review far to early
Viewed it on line,paid for it, now waiting for delivery on Tuesday.
That’s all i can say, this review form came in today a day after i placed the order, what else im I suppose to say.
These review companies should wait for a few weeks to give us a chance to use the products.
8 août 2025
Réponse de Fixings Store
Good morning James,
Many thanks for your star rating and feedback, albeit the item has not yet arrived with you.. don't worry, it'll be worth the wait! 🤩
We take your point regarding the timing of the invite, and you'll be pleased to know we have pushed back our review invites to allow a bit more time for your items to arrive with you.
It's feedback like this James that will help is grow better each day, so thank you 🫶🏼
Have a fantastic week and thanks again.
Fixings Store
Still waiting for the second box to…
Still waiting for the second box to come for the three fixing boxes not came yet!!
1 août 2025
Great value & free delivery in 2 days.
2 août 2025
Réponse de Fixings Store
Many thanks for your star rating and comments, Donal!
Have a fantastic weekend and we look forward to serving you again soon.
All the best,
Fixings Store
Réponse de Fixings Store
Hey Edwina, thanks ever so much for your feedback and star rating! Glad to hear you were pleased with the service and delivery.
Have a fantastic week and we hope to serve you again soon.
Best wishes,
Fixings Store
Réponse de Fixings Store
Thanks very much for your comments and star rating, Alan!
Have a fantastic week and we hope to hear serve you again soon.
Best wishes,
Fixings Store
Good response
They have a small problem with the website which indicates free postage for everything however that’s not the case. Good comms and a quick refund
3 août 2025
Réponse de Fixings Store
Good afternoon,
Thank you for your star rating and comments, and for highlighting an area we can improve our policies and delivery information.
For the most part, we do offer free delivery for orders over £75 inc.VAT that are being delivered to postcodes classed as mainland UK. For areas outside of this our couriers carry a small additional charge, where unfortunately we would not be able to offer free delivery in these areas. Though I can see from your order reference that this would not have affected you.
We will continue to improve our wording and information regarding this for future customers, so thanks again for mentioning it in your feedback.
Have a great week and we look forward to serving you again soon.
All the best,
Fixings Store.
Your website said delivery on the…
Your website said delivery on the Monday so I've ordered it through you for a project that I will be staying away on from Tueaday and just been advised its being delivrrednon Tuesday so I won't have the tool for the project I need
31 juillet 2025
Ordered a paslode nail gun which came…
Ordered a paslode nail gun which came next day morning delivery very happy with quick delivery
30 juillet 2025
Réponse de Fixings Store
Hi Ashley,
Many thanks for your feedback.
Have a great week,
Fixings Store
Easy website to navigate
Easy website to navigate . My item arrived very quickly, really happy with my purchase !
29 juillet 2025
Réponse de Fixings Store
Thanks ever so much for your star rating and comments! Very happy to hear you're pleased with our web design and ordering service.
Have a fantastic week and we hope to serve you again soon.
All the best,
Fixings Store
Got no help from other companies …
Tried to order this item from a number of other companies but got the runaround from them. Ordered the same item from fixings store and received it within a few days. Top marks to you all there.
26 juillet 2025
Réponse de Fixings Store
Ah this is such a great review, David. Thanks ever so much for the star rating and comments. The team is made up after hearing how the experience went for you.
Wishing you an amazing weekend and looking forward to serving you again soon.
All the best,
Fixings Store
Réponse de Fixings Store
Thanks ever so much for your review Ian - glad to hear it!
Have a fantastic rest of your week and hope to serve you again soon.
All the best,
Fixings Store
Beware these are scammers
Beware these are scammers. I bought an impact driver about a month ago. It still hasn't arrived. I tried to contact them to refund me, but they don't respond in any way. Be careful, I strongly do not recommend buying from them, they are scammers!!!
10 juillet 2025
Avis spontané
Réponse de Fixings Store
Hi Gabriel,
I am very sorry to read your comments and chosen star rating. A short glance down our TrustPilot reviews will reassure you that we are far from 'scammers'.
As your review has been left organically (outside of the invite we send customers shortly after ordering with us) I am unable to trace your order to investigate. I also have no order history under your name left on this review.
If you can kindly email us on info@fixingsstore.com with the order details (name on order, delivery address, items purchased etc.) I will happily look into this as a matter of urgency.
All the best,
Christian C.
DISGRUNTLED
ALMOST A WEEK AND NO SIGN OF MY ORDER!
SUGGEST YOU GIVE SOME INDECATION AS TO WHEN DELIVERY MIGHT BE,BEFORE ASKINGFOR A REVIEW.
23 juillet 2025
Quick delivery and easy online ordering…
Quick delivery and easy online ordering process. Looks like a quality product, I haven't actually used it yet.
24 juillet 2025
Réponse de Fixings Store
Many thanks for your star rating and comments, Tim. Dead-chuffed to hear your thoughts and you were happy with the service.
Have a great week and hope to serve you again soon.
All the best,
Fixings Store
Réponse de Fixings Store
Many thanks for your star rating and comments, glad to hear it all arrived promptly and you are happy 😊
Have a great week.
All the best,
Christian C.
Réponse de Fixings Store
Many thanks for your star rating and comments. Exactly what we want to see and hear! 🤝
All the best,
Christian C.
Réponse de Fixings Store
Thanks very much for your star rating and comments - we really appreciate it.
All the best,
Christian C.
Réponse de Fixings Store
Thanks ever so much for your star rating and comments, Paul!
Have a fantastic week and we look forward to serving you again soon.
All the best,
Christian C.
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