Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Voir plus
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This pan replaced my 20yr old Berndes pan which had finally lost its non-stick finish after much hard use. It arrived much sooner than expected, well packaged. The bonus is that the Berndes lid and h... Voir plus
L'entreprise a répondu
Relatively slow delivery in the order. Kettle looks great but the whistle stopper seems to let out more steam than our previous kettle, and hence it is difficult to remove the stopper once boiled with... Voir plus
L'entreprise a répondu
My original order was returned by the courier and a refund was received. However, when I rang Aga, I not only received an apology but excellent customer service from Alex who advised me to place ano... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Coordonnées de contact
Royaume-Uni
- www.agacookshop.co.uk
4,5
Excellent
4 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
An unexpected warranty replacement
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan.
It reinforces our decision to purchase Aga brand cookware all those years ago when we bought the stove, despite regular use everything else looks nearly new and love the way they stack in the stove and cupboard.
Would highly recommend the product and excellent after sales service, it’s definitely worth that bit extra
27 avril 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
The items that I ordered are just what…
The items that I ordered are just what we needed for our aga in our new house. Good quality products, can’t wait to use them in a couple of months time.
28 mars 2026
Réponse de AGA Cookshop
Dear Paul,
We're happy to hear that the items you ordered met your needs for your new house. We appreciate your positive feedback on the quality of our products, and we hope you enjoy using them!
Best wishes,
The AGA Rangemaster Team
excellent product as ever
23 février 2026
Réponse de AGA Cookshop
Hi Marion,
We're happy to hear that you are enjoying our product. Thank you for your continued support and positive feedback!
Warm wishes
AGA Rangemaster
Excellent quality products
Excellent quality products, packaged carefully and delivered swiftly.5*
30 janvier 2026
Réponse de AGA Cookshop
Dear Sara,
We're happy to hear that you received excellent products, carefully packaged and swiftly delivered! We appreciate your positive feedback and are grateful for your review. 😊
Warm wishes,
The AGA Rangemaster Team
The two Aga pan we brought are…
The two Aga pan we brought are fantastic, we wish we had brought them years ago,
12 avril 2026
Réponse de AGA Cookshop
Hi Allan,
We're happy to hear that you are enjoying the Aga pans! It's great to know they've made such a positive difference for you. Thank you for your feedback.
Warm wishes
AGA Rangemaster
Réponse de AGA Cookshop
Dear Paul,
Thank you for your feedback. We are pleased to hear that you are happy with our speedy service, and we hope that you enjoy your new purchase!
Best wishes,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Hi Lesley,
We appreciate your feedback and will review our packaging to reduce unnecessary materials. Thanks for bringing this to our attention.
Warm wishes
AGA Rangemaster
Great products
Great products, good quality, unique designs. Delivery times are good too.
27 mars 2026
Réponse de AGA Cookshop
Hi Janet,
We're happy to hear that you appreciate our products' quality and unique designs, and that you're pleased with the delivery times. We appreciate your feedback.
Warm wishes
AGA Rangemaster
Réponse de AGA Cookshop
Hi Lilly,
We're happy you find our products of good quality. Thank you for taking the time to share your experience with us!
Warm wishes
AGA Rangemaster
Excellent quality products
Excellent quality products. I would always buy from AGA Cookshop if possible. Reliable and swift delivery too.
27 mars 2026
Réponse de AGA Cookshop
Hi Patricia,
We're happy you find our products excellent quality and the delivery exceed your expectations. It's great to know you would always buy from us if possible. Thank you for your positive feedback!
Warm wishes
AGA Rangemaster
I actually never received my order…
I actually never received my order because of Parcel Force.
The ladies that I spoke to and emailed were so helpful and understanding. I cannot
Praise them enough. Thanks you
13 avril 2026
Réponse de AGA Cookshop
Dear Mrs Darby,
We appreciate you taking the time to share your experience. We're so glad to hear that our team members were helpful and understanding, even though your order was not delivered by the carrier. Thank you for your positive feedback.🙂
Warm regards,
The AGA Rangemaster Team
Poor customer service
13 avril 2026
Réponse de AGA Cookshop
Dear Claudia,
We are very sorry to hear that you are experiencing issues with your order.
I can see that our last correspondence was on the 13th of April, and we were awaiting your response. When convenient, could you please contact us directly at tpsupport@agarangemaster.co.uk with details of the issue, your order number, and any recent updates? This will allow us to pick this up promptly and work towards a suitable resolution.
Thank you very much for your time, and we look forward to assisting you.
Kind regards,
Alex and the AGA Rangemaster Team
Great product and excellent quality…
Great product and excellent quality means I didn’t mind the higher price. I really like the black in both sides which is heat resistant.
25 mars 2026
Réponse de AGA Cookshop
Dear Viv,
We're happy to hear that you find our product great and of excellent quality! We appreciate your acknowledgment of the heat-resistant black sides. Thank you for your positive feedback.😊
Warm regards,
The AGA Rangemaster Team
SPEEDY SERVICE FOR ALL OUR AGA NEEDS
6 avril 2026
Réponse de AGA Cookshop
Hi Mr Boniface,
We're glad you found our service speedy for your needs. Thank you for your positive feedback; we appreciate it greatly!
Warm wishes
AGA Rangemaster
Réponse de AGA Cookshop
Hi Eileen,
We're happy to hear that your first experience was positive and that our delivery exceeded your expectations. Thank you for your feedback!
Warm wishes
AGA Rangemaster
Réponse de AGA Cookshop
Dear Lucy,
We're happy to know you feel our products are of such good quality. Thank you for taking the time to share your positive experience!
Warm wishes,
The AGA Rangemaster Team
Excellent Price
I bought a roasting tin to fit the handy rack on a Rangemaster. I was surprised to find it was half the price from Aga Cookshop than from elsewhere. It came very well packed, delivery was quick and trouble free.
9 avril 2026
Réponse de AGA Cookshop
Hi Collette,
We're glad to hear that you were pleasantly surprised by the value and swift delivery of your roasting tin. We appreciate you taking the time to share your positive experience with us!
Warm wishes
AGA Rangemaster
Réponse de AGA Cookshop
Hi Trevor,
We're happy the pan is good quality and arrived quickly. Thank you for your positive feedback; we appreciate it greatly!
Warm wishes
AGA Rangemaster
Réponse de AGA Cookshop
Hi Rosemarie,
Thank you for your feedback! We are pleased to hear that you are happy with our products.
Warm wishes
AGA Rangemaster
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