Whilst the delivery and ordering service was fine I was disappointed with the quality of the products. The apron was of far thinner material than previous versions of some years ago with the ties also... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I mistakenly put the wrong address on my order. The Aga cook shop were extremely helpful in tracking & redirecting my purchases. So grateful, thank you.
L'entreprise a répondu
Good Service. However the book itself does not give a huge amount of guidance on oven setting to use the simmering facility.
L'entreprise a répondu
Surprisingly the base of my 3.0L Aga 24cm stainless steel sauté pan failed after 12 years. I contacted Aga cookshop and sent some photos, who promptly delivered a new pan. It reinforces our decision... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
AGA Cookshop’s range of cookware is developed by experts to offer the best possible performance and durability, ensuring you get the best from your AGA cooker – including flat bases that give the best contact with the AGA hotplates and specially design...
Coordonnées de contact
Royaume-Uni
- www.agacookshop.co.uk
4,5
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Réponse de AGA Cookshop
Good morning Alastair,
Thank you so much for your positive review!
Best wishes,
AGA Rangemaster
Excellent service
Excellent service. Prompt answer to a query. Very helpful and friendly. Efficient communication
13 juillet 2026
Réponse de AGA Cookshop
Good morning Liz,
Thank you so much for taking the time to leave such a positive review. We are so pleased to read that you are happy with the service provided!
Best wishes,
AGA Rangemaster
Quick delivery
Quick delivery. Good product & hopefully will last as long as my previous purchase.
12 juillet 2026
Réponse de AGA Cookshop
Good morning Anthony,
Thank you so much for taking the time to leave a review! We are pleased that you are happy with your purchase 😊
Kind regards,
AGA Rangemaster
Quick and easy to order
Quick and easy to order. Arrived in good time. Quality products
7 juillet 2026
Réponse de AGA Cookshop
Good morning Samantha,
Thank you so much for your review!
Kind regards,
AGA Rangemaster
Prompt delivery of products and ease of…
Prompt delivery of products and ease of ordering.
9 juillet 2026
Réponse de AGA Cookshop
Dear Ms Jones,
We are so pleased to hear that you found our ordering process easy and that your products arrived promptly. Thank you for your wonderful feedback!
Warm wishes,
The AGA Rangemaster Team
Great items well packaged super happy x
9 juillet 2026
Réponse de AGA Cookshop
Dear Mrs Hopkins,
We're happy to hear that you are pleased with your items and that they were well packaged! Thank you for your wonderful feedback.
Best wishes,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Dear Marianne,
Thank you so much for your wonderful review! We are delighted to hear that you are impressed with both our delivery and product.
Warm regards,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Dear Dr Creed,
We're so pleased to hear you received good quality items and that our delivery was prompt. We truly appreciate your positive feedback! 😊
Warm regards,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Good afternoon Philip,
We are so pleased to hear you are happy with the quality and service you received. Your positive feedback is greatly appreciated. 🥘
Best wishes,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Dear Nic,
We're delighted to hear you appreciate the quality of our products and our lovely designs. Thank you for your positive feedback! 🌮
Warm wishes,
The AGA Rangemaster Team
I was able baking trayto ring an advisor order my…
I was able to ring an advisor order my product. It arrived very quickly. It was the large flat baking tray which I’m thrilled with and the bake a light papers which I can’t live without.
29 juin 2026
Réponse de AGA Cookshop
Dear Lynda,
We're so happy to hear that ordering your product was a smooth process and that it arrived quickly! It's wonderful to know you're thrilled with your new baking tray and the baking papers. Thank you!
Best wishes,
The AGA Rangemaster Team
Money refunded no explanation
have checked account address correct delivery agent not reliable
29 juin 2026
Réponse de AGA Cookshop
Dear Tom,
Thank you for your honest feedback, and I’m sorry to hear you’ve experienced issues with your order.
I’ve been able to locate this on our system and can confirm it was dispatched from us. However, as the delivery address was incorrect, the courier returned the parcel to sender. This then triggered an automated refund and the order was cancelled.
Please accept our apologies for the inconvenience this has caused. The best next step would be to place the order again and ensure the correct address is entered at checkout. If you would like us to help check the details before you reorder, please contact us at tpsupport@agarangemaster.co.uk.
Thank you again for your time, and I hope you have a great day ahead.
Warm regards,
The AGA Rangemaster Team
Good quality and effective.
Quite expensive but good quality and do the job effectively. On time delivery.
14 juin 2026
Réponse de AGA Cookshop
Dear Peter,
We're happy to hear our product's quality and effectiveness met your expectations, and that delivery was on time. We appreciate your feedback! 😊
Warm wishes,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Hi Maura,
Thank you so much for taking the time to leave us a positive review 😊
Kind regards,
AGA Rangemaster
Disappointed
professional Aga pads thinner than those previously bought under the Aga name.
Wasn’t able to buy an Aga plate heater pad.
Disappointing
27 juin 2026
Réponse de AGA Cookshop
Dear Valerie,
Thank you for your review, and we are sorry to hear you were disappointed. We understand your comments and we appreciate you taking the time to share this feedback.
In relation to the AGA plate heater pad, I’m also sorry this wasn’t available to purchase when you needed it. If you could please email us at tpsupport@agarangemaster.co.uk with the item you were looking for (or a photo/previous part reference if you have one), we’ll be happy to check availability and, if it’s no longer stocked, advise on the closest suitable alternative where possible.
Warm regards,
The AGA Rangemaster Team
Réponse de AGA Cookshop
Hi Jenifer,
Thank you so much for your review!
Warm regards,
AGA Rangemaster
I am so disappointed with latest purchase from Aga
I am so disappointed with this company, after so many years investing in their brilliant cookware etc. my last order is not being honoured.
I ordered online, a 14cm saucepan with a discount offer.
I was sent 16cm pan and told that no 14cm had been available and was never online .
Maybe the web had erroneously been enabled, as it disappeared when checked later, but certainly there must have been a glitch in their system.
I do not like the intimation that I am lying, and I would appreciate a goodwill gesture by replacing the returned pan with the smaller size.
Valerie Wilkinson
26 juin 2026
Réponse de AGA Cookshop
Hi Valwill,
We have located some previous communication with you and we would like the opportunity to review this matter further.
We will be contacting you directly to discuss this situation and look to best advise.
Kind regards,
AGA Rangemaster
very good product.Excellent build…
very good product.Excellent build quality
Delivered on time
27 juin 2026
Réponse de AGA Cookshop
Good morning,
Thank you so much for your positive review 😊
Kind regards,
AGA Rangemaster
Roasting dish for Rangemaster cooker
Easy to order and exactly what I wanted. Was not in stock when I first looked but received an email when it was back in stock.
9 juin 2026
Réponse de AGA Cookshop
Good morning Elaine,
Thank you so much for your review. We are so pleased that you are happy with your order!
Many thanks,
AGA Rangemaster
Réponse de AGA Cookshop
Good morning,
Thank you so much for your review!
Best wishes,
AGA Rangemaster
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