Fjorna Avis 

202
TrustScore 1.5 sur 5

1,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Would give zero stars if I could. Same experience as everyone else - horrendous quality goods, emails bouncing back, phone lines unanswered. I've raised a chargeback with credit card company. It would... Voir plus

Noté 1 sur 5 étoiles

Incorrect dress was delivered after a month. The company engaged in email with me and offered 10% refund. I refused as the item delivered was incorrect. They then actively blocked my email communicati... Voir plus

Noté 1 sur 5 étoiles

DO NOT ORDER FROM THIS FRAUDULENT COMPANY. Ordered a dress for my wife 9 days ago. Tracking doesn’t work on Shop. Contacted Fjorna via their email address multiple times and all emails all got bounced... Voir plus

Noté 1 sur 5 étoiles

Items took almost 2 weeks to arrive as were shipped from China... NOT the Netherlands which the website claims they are based in. The items that arrived were poorly and cheaply made and were definitel... Voir plus


Coordonnées de contact

1,7

Mauvais

TrustScore 1.5 sur 5

202 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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1,7

Tous les avis

(202)

179 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

DO NOT ORDER - items are not what they say.

This company is a massive scam and a lie. I ordered a linen dress and what came was horrific nylon really awfully made and they will only refund if I return to china. They are presenting as a European company - it’s really frustrating and I should have been more careful.

15 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry, Isabella. This isn't the experience we want anyone to have. Please email info@fjorna.com with your order number and we'll look into it directly and try to sort it out with you.

Noté 1 sur 5 étoiles

Do not buy from this company

Do not buy from this company I ordered a dress not realising it was going to be shipped from China so would not arrive in the times stated on the website or time for the event i was ordering for. I emailed immediately to try and cancel the order being shipped and got no reply. Dress arrived looking really cheap have been trying to contact them since to arrange a return but have had no response

9 juin 2026
Avis spontané
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Réponse de Fjorna

Michelle, we're sorry — both the delay and the silence when you tried to reach us fall short of what we should be doing. Please email info@fjorna.com with your order number and we'll do our best to help put it right. Apologies for leaving you without a reply.

Noté 1 sur 5 étoiles

A Total SCAM

The item delivered bears almost no resemblance to the dress shown in their website advertising photographs. The images on their website portray an elegant, high-quality dress made from flowing fabric and with a refined finish. What I received is a poorly made garment constructed from very cheap-looking material.
To make matters worse, the dress arrived from China compressed into a small plastic bag, literally packed down to the size of my fist. When opened, it was heavily creased and looked nothing like the product advertised. The quality, fit, fabric, and overall appearance are completely different from the photographs used to market the item.
I consider this to be misleading advertising . They should banned this website ! A total Scam .

12 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry, Ali — the gap between the photos and what arrived, and the condition it reached you in, isn't acceptable, and we take it seriously. Please email info@fjorna.com with your order number so we can look into it and work towards a resolution. Thank you for the detail; it helps us improve.

Noté 4 sur 5 étoiles

Look good & very soft leather.

Look good & very soft leather.
Quite tight across the toes & have a very flat heel, with little arch support.

12 juin 2026
Avis spontané
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Réponse de Fjorna

Thanks for the honest feedback, Paul. Glad you like the look and the leather. Your note about the toe room and the flat heel is genuinely useful — we're feeding it back so we can describe fit and support more accurately. If they're not comfortable for you, please email info@fjorna.com and we'll see what we can do.

Noté 1 sur 5 étoiles

DO NOT TOUCH THIS COMPANY THEY ARE A…

DO NOT TOUCH THIS COMPANY THEY ARE A COMPLETE SCAM!!!!!!

13 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry you feel this way, Bb, and we'd like the chance to change it. Please email info@fjorna.com with your order number and we'll do our best to resolve whatever went wrong. We're not here to send you in circles.

Noté 5 sur 5 étoiles

Excellent service and a great product…

Excellent service and a great product now I have unfolded and letting it settle, thank you and just in time for the return of the sunshine.

best

robert

12 juin 2026
Avis spontané
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Réponse de Fjorna

Thank you so much, Robert — this genuinely made our day. So glad it arrived just in time for the sunshine and settled nicely once unfolded. Enjoy it, and don't hesitate to reach out if there's ever anything we can help with.

Noté 1 sur 5 étoiles

The jumpsuit bared little resemblance …

The jumpsuit bared little resemblance to the item that was delivered, the quality of material, design was awful. I bought this for a wedding outfit but I would not even wear it in the garden. No shape at all.
Returns very difficult staying I would need to pay around £20 to ship back to china and if they didn’t receive in 30 days I would not get anything back. I paid £48 for a product not even worth a £1

8 juin 2026
Avis spontané
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Réponse de Fjorna

We're truly sorry — a piece bought for a wedding that arrives like this is a real disappointment. Please email info@fjorna.com with your order number so we can look into it and find a way forward together.

Noté 1 sur 5 étoiles

Longer than the stated delivery times…

Longer than the stated delivery times (3-4 weeks) with no update as to when i could expect my items. Items are poorly made and bad quality. Returns shipping costed me £35!!! And takes up to 4 weeks supposedly for refund!! Terrible company do not use!! Overall bad experience!!

12 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry, Sw — delivery beyond the stated window, quality issues, and return costs on top make for a frustrating experience. Please email info@fjorna.com with your order number and we'll do our best to help put it right.

Noté 1 sur 5 étoiles

Real scam

I ordered two dresses from their website, they were shipped from China three weeks later and only one dress arrived. It wasnt one of the two i ordered.

Customer service team kept reassuring me that the order is on its way.

Returning it anyway doesnt seem to be an option, neither is getting a refund. Returns are at the customer expense which is 20-30£. I doubt you ever get a refund anyway.

This is clearly a fraudulent business and should be avoided.

After receiving one instead of two dresses and none if those i ordered, i was given the following options

Option 1: 100% store credit - Choose any item from our store with the same value
Option 2: FREE replacement - We'll send you the same item again at no cost
Option 3: 20% partial refund and keep the item

Avoid at all cost

11 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry, Iliyana — receiving one item instead of two, and the wrong one at that, isn't acceptable. Please email info@fjorna.com with your order number so we can look into exactly what happened and work it out with you.

Noté 1 sur 5 étoiles

Poor quality clothing.

The website shows good quality clothing but the items that arrived are of the poorest quality.
Incomplete refunds are offered on return at significant customer expense to China, totally unacceptable.
This company is not reputable.

9 juin 2026
Avis spontané
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Réponse de Fjorna

Thank you for the feedback, Terry, and we're sorry the quality fell short. Please email info@fjorna.com with your order number and we'll do our best to resolve it with you.

Noté 1 sur 5 étoiles

This company is a scam. DO NOT BUY

This company is a scam. DO NOT BUY from them. It claims it's based in The Netherlands but it's cheap Chinese rubbish. The 'dress' that arrived was like a fancy dress costume. The cheap synthetic material you would make a super hero cape out of. They may have well have sent a dolls dress. They are saying it will cost me between £15-£30 to return it and take 4 weeks before I can have a refund. This must happen to every purchase. The return address is in China. I have reported to Trading Standards and would urge all other customers to do the same.

Update: 26/6/26. As you can see Fjorna have replied to this review asking me to contact their info email quoting my order number. (Even though this is where I was previously communicating with them) This is clearly just for show for the sake of this platform as they have not responded to this email 2 days later

11 juin 2026
Avis spontané
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Réponse de Fjorna

We understand why you feel this way, Felicia, and we're sorry. Please email info@fjorna.com with your order number so we can look into it and find a way forward together. We'd like the chance to put this right.

Noté 1 sur 5 étoiles

The worst experience Ive ever had

The worst experience Ive ever had. Its taken a month and no products. They have promised the goods but not here. They aren’t Dutch. A dodgy con company. Don’t touch them

10 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry, Kalwant — a month without resolution isn't the experience we want for anyone. Please email info@fjorna.com with your order number and we'll do our best to sort this out with you as quickly as we can.

Noté 1 sur 5 étoiles

This is a scam

I bought a dress and what I received was pieces of the cheapest fabric sewn together... just. I tracked and later questioned where it was coming from - China and was told they have many distribution centres. I paid circa £40 as a so called sale price and was told, I could choose a another item for free and keep the 'whatever that was' or return the item for £30.

Interestingly, you can no longer find a picture of the 'dress' and even the image on the email invoice is gone. So image is a link to the original which no doubt deleted rendering any links void.

Fortunately for me I took a screenshot of the dress so I have a copy, and the cheap fabric looks nothing like the original pic.

This is a fake company and any positive reviews are plants.... do not buy - stay clear whatever you do. This is a scam

17 mai 2026
Avis spontané
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Réponse de Fjorna

We're sorry your experience led you here, Charlotte. We don't want to send anyone in circles. Please email info@fjorna.com with your order number and we'll look into it directly and work towards a resolution together.

Noté 1 sur 5 étoiles

If I could give it less I would,

If I could give it less I would,

DO NOT WAIST YOUR MONEY,

I think this is the first review I have ever wrote.

I ordered a pair of shoes for holiday, they took 2 months to come and when they did they looked nothing like the photo, wrapped in a bin bag and poor quality.

They offered a refund but in product form, so I chose another set of use of the same value. Yet again, wrong style shoe, size 7 and bad quality! I ordered a size 10.

When I contacted them they ignored me.

Don’t not buy

1 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry, Chad — a long wait followed by the wrong style and size, then no reply, is a real let-down, especially for a holiday. Please email info@fjorna.com with your order number so we can look into it and help put it right.

Noté 1 sur 5 étoiles

Complete scam

Complete scam. My item arrived from China nearly four weeks after purchase and what arrived was a complete mockery to the purchaser and also a complete lie from what was depicted in the image on the website.

It was essentially a fancy dress hat with some tassels and ribbon glued on.

Should not be allowed to trade at such poor standards.

5 juin 2026
Avis spontané
Logo de Fjorna

Réponse de Fjorna

We're sorry, Kingsley. What you've described is nowhere near the standard we want to send out. Please email info@fjorna.com with your order number and we'll do our best to resolve this with you. We'd genuinely like the chance to make it right.

Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service. I ordered a size UK9.5 and they arrived too small, and not as per the description/photos on the website. I then asked for a refund which they rejected and said the would offer a replacment size UK10. The shoes that arrived were size UK12, so no good to me. I then asked for a refund again and got declined, on the basis I accepted a replacement. Not swedish, some cheap temu/chinese poor quality impersonator, so avoid like the plague.

4 juin 2026
Avis spontané
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Réponse de Fjorna

We're sorry, Greg — a wrong size more than once is a frustrating experience, and we understand your disappointment. Please email info@fjorna.com with your order number so we can look into it and find a way forward together.

Noté 5 sur 5 étoiles

The item I ordered was a gift so was…

The item I ordered was a gift so was disappointed that it didn’t fit but the customer service team were amazing. Sorted it all out the same day and are sending a replacement as we speak. Very impressed.
Thank you

2 juin 2026
Avis spontané
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Réponse de Fjorna

Thank you for taking the time to share this. We're sorry the fit wasn't right first time, but really pleased the team could sort the replacement the same day. We hope the recipient loves it — and thank you for your patience.

Noté 1 sur 5 étoiles

I was so excited to find this website…

I was so excited to find this website as the dresses looked beautiful. However, the delivery was slow and on arrival the clothing quality was awful. Don’t stand close to a naked flame whilst wearing one of their items and don’t expect the zips to last. Such a shame because the designs are attractive.
Also, the website does not make it clear the returns are to be posted back to China, at the buyer’s expense.
I had higher expectations of a Scandinavian company. Beware.

2 juin 2026
Avis spontané
Logo de Fjorna

Réponse de Fjorna

Thank you for the honest feedback, and we're sorry the quality and delivery didn't live up to the designs that drew you in. Please email info@fjorna.com with your order number and we'll do our best to make things right with you.

Noté 1 sur 5 étoiles

This company is a scam and should be…

This company is a scam and should be avoided. It lists itself as a long established Scandinavian family firm but once an order is placed it becomes clear that it is in fact very probably a Chinese scam. Products are cheap and wrong items are sent. Then in spite of UK statutory rights they attempt to duck out of refunds. I am taking them to small claims. But best simply to avoid altogether.

1 juin 2026
Avis spontané
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Réponse de Fjorna

We understand your frustration, Berry, and we're sorry it's reached this point. Please email info@fjorna.com with your order number so we can look into it directly and work towards a resolution — we'd much rather sort this out with you.

Noté 1 sur 5 étoiles

I order a dress for a wedding.The dress…

I order a dress for a wedding.The dress is VERY POOR QUALITY,and is not what I ordered.It canes a cheap summer dress,not even my sexier .PLEASE DO NOT BUY FROM THEM .Thay are coming from China ,and on the website said is coming from Holland .Very very disappointed,and without a dress for the wedding.Thank you Fjorna ….😔

1 juin 2026
Avis spontané
Logo de Fjorna

Réponse de Fjorna

We're so sorry, Fechita — being left without a dress for a wedding is exactly the kind of let-down we never want to cause. Please email info@fjorna.com with your order number and we'll do everything we can to help. Apologies for the disappointment.

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