FlooringInc.Com Avis 

Give me a credit!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The phone customer service was great!
My only suggestion is that the suggestion for ordering square footage plus 5% is insufficient.I would suggest that an extra 15% is more realistic. If there are a lot of cutouts as there were in my basement, 20% would have been perfect. I could have finished the job with a few tiles left over to have on hand for future repairs. As it is, I had to order a box of 10 extra tiles.

Great product. My 3rd purchase with them. Excellent customer service.

Super helpful and well informed. Would definitely go through this team again. Thanks for everything.

Terrible experience. Awful customer service. Would not respond to any of my questions, even prior to purchase. Part of my package was delivered to the wrong address, they insisted that they had proof that it was delivered to the correct one. They took about a week to tell me that I was wrong, and they were right about the delivery. I can't speak to the quality of the material as it is not installed yet... But if their communication is indicative of their quality, I guess I'm in for a treat.

working with your people was a pleasure they were great

Easy to talk to customer service support got exactly what I needed

I was able to cancel one order and order another product quickly

I needed to order 3 more cartons of Terracotta Nitri Flex floor tiles and Lee did a great job taking care of me.

Judith was amazing to work with. Thank you!

First, their communication emails are automated and address you as "caller". I've been trying to get an order placed for over a month. They do not accept ACH payments, so had to mail a check, but they "haven't received it yet" --- it's been a month. They do NOT take the initiative to contact you, as the customer, to try and resolve issues. You, as the customer, have to contact their general mailbox to get someone to help. No supervisor escalation. Simply non existent. Crazy that I am still even TRYING to do business with this company. Do not recommend this company. Do not recommend this company. Do not recommend this company.

Great product.

Em is the best salesperson ever! She is very kind, patient, knowledgeable and most importantly she puts customer need and consideration as top priority. She helped me to identify all the materials for my dance studio and addressed my questions and concerns!

It's impossible to do returns. The company is super uncooperative. We ordered 2 large boxes of carpet tiles for $500, they are heavy. We ordered them because my elderly mom was supposed to live with us and we wanted to fall-proof the apartment. Unfortunately at the last minute, she was no longer able to live with us so we no longer needed the carpeting. The boxes of carpet tiles are unopened and it's not possible to return them. The company doesn't offer a return label or any way for us to reasonably get the items back to them. I expect to personally pay for return shipping when sending items back, but usually a company finds a way to make this easy and reasonably priced for the customer. They told us that we have to figure out our own return shipping, and the cheapest cost that we could find is $1000. Since we spent $500 on the carpeting, this makes absolutely no sense. They also have a 10% restocking fee which seems high given that people's orders with them tend to be hundreds of dollars. For all intents and purposes, returns are impossible with this company. It seems like they are just looking to make as much money as possible and don't care about the customer's experience whatsoever.

Everything was as advertised, shipping, delivery and product. The pieces fit like a glove and looks fantastic.

Every thing went smooth thank you

So far so good.This was my first order and the lady that help me was perfect so perfect i ask her was i speaking with a A.I. bot.

Judith was great.

I was told my order was cancelled when it was not. Now I have a large charge Im disputing on my credit card. Also, the amount of emails I got reminding me to review you guys pissed me off. So 1 star for you.

The woman I spoke with was very knowledgeable and helped me price everything and worked with me on situating what I ended up purchasing in a very professional way.