Ordered and paid for amber composite decking approximately 7 weeks ago. Paid for specific day delivery (today, Thursday 29th). Not heard anything so phoned local store in Coventry 9.15 to get approxim... Voir plus
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Lisez les avis des autres
William store manager of Glasgow branch has been fantastic. I received the samples within two days and the quality is amazing. I received a phone call and text message to see if I needed furt... Voir plus
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Oli was incredibly helpful, he seemed to show genuine empathy for my enquiry regarding failed delivery of my original order. He eas courteous, helpful, polite and professional. He assistded with c... Voir plus
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We recently visited the York store where we dealt with Rhiannon when choosing new wooden flooring. What a pleasure , she was extremely knowledgeable and very helpful, nothing was too much trouble. Sh... Voir plus
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À propos de l'entreprise
- Magasin de revêtements de sol
- aussi dans
- Entrepreneur spécialisé dans les revêtements de sol
- Fournisseur de bois et de laminés
- Grossiste en tapis
- Magasin de moquette
- Magasin de rénovation
Écrit par l'entreprise
Flooring Superstore is a UK flooring retailer with 50 stores nationwide, offering flooring for every room in the home. Shop online or visit your local store to browse laminate, LVT, engineered and solid wood flooring, carpet, tiles, vinyl and artificial grass. We offer a range of services to help you choose and install your new flooring, including free flooring samples, home measure, expert advice and fitting services. You can also book an appointment at your local store to discuss your project with our team, or take advantage of our flexible finance options. Whether you're updating a single room or working on a larger project, our range includes flooring to suit different styles, requirements and budgets. Browse Flooring Superstore online, order your free samples or find your nearest store.
Why Choose Flooring Superstore
Écrit par l'entreprise
- A Wide Choice of Flooring
- Find flooring for every room, from laminate and LVT to engineered wood, solid wood, carpet, tiles, vinyl and artificial grass. Shop online or visit one of our nationwide stores to explore a wide range of colours, finishes, patterns and styles to suit your home.
- Free Flooring Samples
- Not sure which colour or style to choose? Order up to 6 free flooring samples and see the product in your own home before making a decision.
- Nationwide Flooring Stores
- Visit your local Flooring Superstore to see flooring in person and get advice from our team. Get inspiration and compare different products, colours and styles before choosing your new floor.
- Expert Flooring Advice
- Our flooring specialists can help you compare products and find an option suited to your room, lifestyle and budget. Whether you need help choosing between flooring types or have questions about installation, we're here to help.
- Flexible Finance
- Spread the cost of your flooring with our flexible finance options, helping you manage the cost of your project while choosing the flooring that suits your home.
- Flooring for Every Room
- From hardwearing floors for busy family areas to softer carpet for bedrooms and living rooms, our range includes options for living rooms, bedrooms, kitchens, bathrooms, hallways, stairs and more.
- Book an Appointment
- Prefer to have some dedicated time with our team? Book an appointment at your local store to discuss your project, compare flooring options and get advice based on your requirements.
- Home Measure
- Not sure how much flooring you need? Our home measuring service can help you get accurate measurements for your project, making it easier to order the right amount of flooring.
- Measuring & Fitting
- Need help with your project? Our measuring and fitting services can take care of the practical side of getting your new flooring installed.
Planning a Flooring Project?
Find your new flooring at Flooring Superstore
Browse our flooring range online or visit your local store. Order free samples or speak to our team for advice.
Coordonnées de contact
Why Choose Flooring Superstore
4,3
Excellent
23 k avis
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Professional,polite
Professional,polite, knowledgeable and extremely helpful in every way. Certainly assets to the company. Excellent service in all aspects.
15 octobre 2026
Réponse de Flooring Superstore
Hi Ray,
Thank you for your lovely review! We’re delighted to hear that you received such professional, polite and knowledgeable service. It’s wonderful to know that our team was so helpful throughout and made such a positive impression. We’ll be sure to share your kind words with the team, as feedback like this means so much to us.
Thank you for choosing Flooring Superstore!
Kind regards,
Grace
Customer Success Team
Good Customer Service from purchase to final floor
The staff at the York branch, especially Sean, were very good throughout the process. Helped explain what LVT flooring was and especially addressed my concerns about how it is laid. The product was delivered on time. I paid for it to be laid by experts contractors who visited me to inspect a floor I felt was likely to be problematic, advised me what was needed, did the work and then laid the floor all in quick succession. The work was carried out with care both in terms of the quality and also not creating a great deal of waste. The floorers also took care to minimise impact on the rest of the house ( dust / footsteps etc despite laying a concrete screed ). Overall I would rate everyone involved very highly. A thing I had been putting off for 10 years was dealt with in a reassuring and helpful manner and the end result is exactly as I had hoped. Can't rate them too highly
15 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Hi Richard,
Thank you so much for taking the time to share such a lovely review! We’re delighted to hear that Sean and the team at our York store looked after you so well, taking the time to explain the LVT flooring and reassure you throughout the process.
It’s fantastic to hear that everything, from delivery to the preparation and installation, went smoothly and that our expert contractors took such care in your home. We understand that a flooring project can feel like a big step, especially when you’ve been putting it off for some time, so it’s wonderful to know you felt supported and reassured from start to finish.
We’ll be sure to share your kind words with Sean and everyone involved. We’re thrilled that your new floor is exactly as you hoped and hope you enjoy it for many years to come!
Kind regards,
Grace
Customer Success Team
sent sample quickly
15 octobre 2026
Réponse de Flooring Superstore
Hi Wendy,
Thank you again for your lovely review! We’re currently running a limited-time offer with double discount available, so if you’re still looking for your perfect flooring, it’s a great time to take advantage of the offer.
If you would like to place an order or need any help choosing your flooring, please feel free to reach out to me at success@flooringsuperstore.com. I’d be more than happy to help!
Kind regards,
Grace
Customer Success Team
The guys were super friendly
The guys were super friendly, James and Zak,and helpful sorting out the best carpet for my needs. Everything was sorted quickly as well
15 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your lovely review!
Jane we’re delighted to hear that James and Zak were so friendly and helpful in finding the perfect carpet for your needs. It’s great to know everything was sorted quickly and smoothly. We’ll be sure to pass your kind feedback on to them!
Kind regards,
Grace
Customer Success Team
James & Zac at Crewe were great
James & Zac at the crewe store were absolutely brilliant. Very helpful sorting carpet for our new build.
15 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Hi Amber,
Thank you so much for your lovely 5-star review! We’re delighted to hear that James and Zac at our Crewe store were so helpful in choosing the perfect carpet for your new build. We’ll be sure to pass your kind words on to them, as we know they’ll really appreciate the recognition.
We wish you all the best in your new home and hope you love your new flooring!
Kind regards,
Grace
Customer Success Team
Bought the Residence Narrow
Bought the Residence Narrow
Barley Oak Laminate from the Glasgow North store, great value, lovely floor. Peter was brilliant, very professional, polite and knowledgeable. He made us feel comfortable, listened to our requirements and directed us to the appropriate ranges without being pushy. He gets 5 stars.
15 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your lovely 5-star review! We're delighted to hear you're pleased with your Residence Narrow Barley Oak Laminate and the value it offers.
It's fantastic to hear that Peter provided such a professional, friendly and knowledgeable service, taking the time to understand your requirements and guide you through the right options without any pressure. We'll be sure to share your kind words with Peter and the Glasgow North team.
Thank you for choosing Flooring Superstore. We hope you enjoy your beautiful new floor!
Kind regards,
Grace
Customer Success Team
Extremely disappointing, very poor customer service
We went into the Flooring Superstore at the Capital Centre, Preston. We were looking for hardwood floors and found the one that suited us. We then went with the sales representative to the front desk to finalise everything. We gave the measurements of the space, we were asked about underlay and I said we would like gold trim in the doorways (I had to prompt about this myself) and a fitting date. We booked our fitting for Saturday 10th October. The night before our fitting the fitter contacted us (works completely external to the company - he was excellent by the way) and he advised us that as it is hard wood flooring it will need a minimum of 48 hours in our house to acclimatise to the temperature so the wood didn't lift after fitting. We were not told this by the sales rep and had to reschedule the fitting until Monday. The fitter came on Saturday to drop the wood off, he was very helpful and informative and he asked us what beading we were having. I said I didn't know about beading and that it would be needed, we were never asked about this by the sales rep either and I didn't know if we had been charged for it? The fitter also asked if we would be taking the old carpet up ourselves or would we need them to do it (there is an £80 charge for uplift and £80 charge for disposal) I again told him we had no idea about this either. The fitter advised me to call the store which I did straight away as I was extremely unhappy about the delay and extra charges coming into play that we were not advised of. I called the store and to say the gentleman on the other end of the telephone was rude would be an understatement. He was unapologetic, he said all he can think is that his colleague 'presumed we would know about the hardwood acclimatisation', why on earth would we know this? I told him we weren't informed of the beading, or the uplift costs? He had no explanation for this and again did not apologise. I asked how we would get the matching beading to the floor and he said they would need to order it in but could not guarantee it would be there for the fitting day but he would send an invoice over for it. We instead went to the store to straighten everything out and choose the beading we wanted, we met with the gentleman I spoke with over the telephone. He then advised he could ask the fitter to purchase the beading from a wholesalers to ensure we could have the fitting Monday, why didn't he offer this over the telephone instead of us driving to the store? We had the flooring fitted and it looks great but subsequently received an invoice from the fitter for the additional costs we were not made aware of initially and an extra surprise was the addition of door trims which we asked for at the point of sale and should have already been charged for! So we spent £1,005 on a small hallway and the additional costs came to £140 in total. We will never be using Flooring Superstore again and it's a good job the fitters know what they're doing as the sales representatives certainly do not.
16/10/2026
Since writing this review Grace from the customer success team contacted me within 1 hour of writing this review to look to turn our experience around. I have today spoken to Grace who carefully listened to my concerns and circumstances and reassured me that feedback has been provided to the store regarding the importance of notifying customers of hardwood acclimatisation and uplift/ removal costs and training requirements for staff involved.
Grace has offered to credit us with the £80 uplift cost we were unaware of and if we had any projects in the future I can contact her directly and the products would be heavily discounted for us.
Grace was extremely tentative and understanding and she is an asset to your customer success team :)
10 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Hello,
Thank you for sharing your experience with us. I’m really pleased to hear that you’re happy with your new flooring and that your fitter was helpful and informative throughout the process. However, I’m sorry to read that the communication before your fitting left you feeling disappointed, particularly regarding the acclimatisation requirements, beading and additional costs.
We want every customer to feel confident and well informed when purchasing their new flooring, so I’m sorry that some of these details weren’t made clear to you at the time of ordering. I can appreciate how frustrating it must have been to discover that arrangements needed to change so close to your fitting date, alongside receiving unexpected charges.
If you could please get in touch with me at success@flooringsuperstore.com, including your order number.
My name is Grace, and I’m part of the Customer Success Team at Flooring Superstore. I’d really appreciate the opportunity to review what happened and see how we can help turn your experience around.
Kind regards,
Grace
Customer Success Team
Adam at the Manchester store gave me…
Adam at the Manchester store gave me loads of information about the flooring I was interested in. Really helpful and professional. Great service!
12 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your lovely review! We’re delighted to hear that Adam at our Manchester store provided you with such helpful and professional service. We pride ourselves on ensuring our customers have all the information they need to make the right choice for their home. We’ll be sure to pass your kind words on to Adam. Thank you for choosing us, and we hope you enjoy your new flooring! 😊
Kind regards,
Grace
Customer Success Team
Ali from the Preston floor stayed over…
Ali from the Preston floor stayed over , even missed the Liverpool game 🤣, perfect service , good sales , happy with what we got
14 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your lovely review! 🤩 It sounds like Ali went above and beyond to make sure you had a great experience, even at the expense of missing the Liverpool game! 🤣⚽ We're so pleased you received excellent service, found a great deal and are happy with your purchase. We'll be sure to pass your kind words on to Ali and the Preston team!
Kind regards,
Grace
Customer Success Team
Thank you, Great service
Thank you Ali. Great service followed up and and stayed way past closing time at 18:40 to help us complete our purchase!
14 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you so much for your lovely feedback! We’re delighted to hear that Ali went above and beyond to help you complete your purchase, even staying past closing time. We’ll be sure to pass your kind words on to Ali, who will be thrilled to know his dedication made such a positive difference to your experience.
Thank you for choosing us, and we hope you love your new flooring!
Kind regards,
Grace
Customer Success Team
I’ve had a great experience with Adam…
I’ve had a great experience with Adam at Manchester, he made my transaction as easy as possible and used his industry knowledge to guide me into making the right purchase. Would 100% recommend to anyone, I will definitely be back in the future.
14 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your fantastic feedback! We’re delighted to hear that Adam at our Manchester store made your experience so smooth and straightforward. It’s wonderful to know that his industry knowledge and guidance helped you find the right flooring for your needs. We really appreciate your recommendation and look forward to welcoming you back in the future!
Kind regards,
Grace
Customer Success Team
Had a great experience in the Glasgow…
Had a great experience in the Glasgow Baird St store with William, Jon and Fern! Made my buying experience very easy! Highly recommended!
14 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your lovely feedback! We’re delighted to hear that William, Jon and Fern at our Glasgow Baird Street store made your buying experience so easy. We’ll be sure to share your kind words with the team. Thank you for your recommendation, and we hope to see you again soon!
Kind regards,
Grace
Customer Success Team
Xander was a great help
Xander was a great help. Couldn’t have made the purchase easier.
14 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your lovely feedback! We’re delighted to hear that Xander was so helpful and made your purchase such an easy and straightforward experience. We’ll be sure to pass your kind words on to him.
Kind regards,
Grace
Customer Success Team
Missing delivery
Ordered carpet on the 31st of August for delivery in October. Arranged everything so that it could all be done while my children weren’t in the house. I have a disabled son who is a full time wheelchair user so I tried to arrange delivery and fitting for when he would be at school so there wasn’t rolls of carpet/vinyl and underlay lying round the house making it difficult to move him. On the morning of delivery I had an email to say “order confirmation” when I rang the store they said they had to reorder the carpet side of my order because they couldn’t find it when they loaded the van. They then arranged delivery for 2 days later. I had to ring the store and also ring the depot to try and find out what had happened. I eventually got a phone call from customer service while I was already on the phone myself.. but I shouldn’t have to be ringing around places to try and figure out what’s happened. It should have been communicated to me more clearly.
They kindly refunded half of my delivery - which was extortionate I might add (£70) considering I live about 3 mins down the road from the store where the delivery actually came from and there was no option for me to collect it myself as I drove past the driver pulling out of the shop on his way to my house.
I will not use this company in the future and I would not recommend it either. The only positive is that they did send a lovely carpet fitter who was very understanding and accommodating when he had to come back another day when the carpet eventually arrived.
6 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Hi Danielle,
Thank you for sharing your feedback. I’m genuinely sorry for the disruption and frustration caused by the delivery issues and the lack of clear communication surrounding your order.
We understand how important it was for everything to be arranged around your family’s needs, particularly to ensure your son could move around your home safely and comfortably. You should have received clear, timely updates about your delivery, rather than having to contact the store and depot yourself to find out what had happened.
I’m pleased that our carpet fitter was able to provide a positive experience through his understanding and flexibility, and I’m sorry that the overall delivery experience fell short of the standard we aim to provide.
Following your feedback, I have personally been in touch with you to discuss your concerns and work towards a resolution. As part of this, I arranged an additional goodwill gesture as an apology, and I’ll also be feeding back your experience internally so we can look at how we improve communication and delivery arrangements for our customers.
Thank you again for giving us the opportunity to address your concerns. Your feedback is important to us, and I hope the support provided has helped demonstrate how seriously we take your experience.
Kind regards,
Grace
Customer Success Team
Helpful friendly efficient .…
Your staff are so friendly helpful and efficient ,samples came very quickly .
Unusual nowadays ,the personal touch and much appreciated .
Thank you .
13 octobre 2026
Réponse de Flooring Superstore
Hi Helen,
Thank you so much for your lovely review! We're delighted to hear that our team made such a positive impression with their friendly, helpful and efficient service, and that your samples arrived so quickly.
We really appreciate your kind words about the personal touch. Providing a great customer experience is so important to us, and it's wonderful to know this was appreciated.
Thank you again for choosing Flooring Superstore!
Kind regards,
Grace
Customer Success Team
Nice floor - not without its issues with communication
Ordering the floor and taking our money - excellent.
Communication about measuring the floor required and telling us when it would be fitted - extremely poor. It’s lucky we have a garage to store the flooring in. 3 days notice given before fitting the floor - information only given verbally as we called the shop to find out when it would be (probably wouldn’t have known in advance otherwise).
Fitting the floor - average job fitting the floor - some LVT planks cut too short and don’t go under the skirting properly so will require beading which we didn’t want. House left in a complete mess afterwards with piles of rubbish everywhere.
Job still to be completed
Following correspondence from Grace and her excellent communication and feedback to relevant departments on necessary company improvements - updated overall experience from 1 to 3 stars.
13 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Hello Jason and Rebecca,
Thank you for taking the time to provide such detailed feedback and for allowing me the opportunity to look into your concerns personally.
I’m pleased to hear that you were happy with the showroom experience, the service you received when placing your order and the quality of your carpet.
I’m sorry that the experience following your purchase did not meet the same standard. I appreciate that you had to contact the store several times for updates regarding the measuring appointment and installation date, and that the short notice made it difficult to arrange your commitments. Clear communication throughout the order journey is important, and I have escalated your feedback to our Regional Manager to highlight the areas where communication and coordination between our store and fitting teams need to improve.
Following a review with our Head of Installations, I also provided clarification regarding the expansion gaps required for LVT flooring and arranged for the beading to be completed. I’m pleased that you have since confirmed the finished beading looks fine.
I have also raised your concerns regarding the installation finish and the waste left around your property with the relevant teams, so that your feedback can be considered when reviewing our fitting processes and expectations for our installation partners.
Thank you again for your patience and for giving me the opportunity to support you throughout our correspondence. I appreciate that the completed beading does not take away from the communication difficulties you experienced, and your feedback has been shared with the relevant people within the business.
Kind regards,
Grace
Customer Success Team
Great customer service
Great customer service dealt with John who went out of his way to help us with our flooring
Extremely helpful and great customer service
Peter was also helpful with our refund
21 septembre 2026
Réponse de Flooring Superstore
Hi Karen,
Thank you for taking the time to share your feedback! We’re delighted to hear that John went out of his way to help you with your flooring and provided such excellent customer service. We’re also pleased to hear that Peter was able to assist you with your refund.
We’ll be sure to pass your lovely comments on to John and Peter. Thank you for choosing Flooring Superstore!
Kind regards,
Grace
Customer Success Team
Staff were very helpful
Staff were very helpful, samples were ordered and received so quickly, which helped us decide on our purchase, everything was straight forward , very happy.
13 octobre 2026
Réponse de Flooring Superstore
Thank you for your lovely review! We’re so pleased to hear that our team were helpful and that your samples arrived quickly, helping you make the right choice for your purchase. It’s great to know that everything was straightforward and that you’re happy with your experience. We really appreciate your feedback and hope you love your new flooring!
Kind regards,
Grace
Customer Success Team
Ordering the carpet was a pain, still waiting for the carpet!
Ordering the carpet was a pain, I asked them to come measure up the stairs and they just guessed over the phone. That should have been the red flag. Then it took ages to get a delivery date and for them to book me a fitter. Was meant to deliver last week but failed to turn up and was only told at 5pm that the driver ran out of hours. Rebooked for the following week and told them that I wouldn't be in after 2pm, still didn't bother arriving on time. I've already had to cancel my fitter twice! I paid for this over 2 months ago yet still haven't got my carpet. Do yourself a favour and look elsewhere. There's a good reason why people on here are angry with this company!
13 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Hello Paul,
Thank you for sharing your feedback. I’m really sorry to hear about the delays with your carpet order and the inconvenience this has caused, particularly having to rearrange your fitter twice.
I’m Grace from the Customer Success Team at Flooring Superstore, and I’ve been in touch to see how we can put things right and turn your experience around.
I have called you sorry I wasn't able to reach you, I've sent you an email outlining the steps I’ve taken following your feedback, along with a goodwill offer that I hope will help us move forward on a more positive note.
I’d really welcome the opportunity to speak with you and discuss this further. I hope we can work together to improve your experience and restore your confidence in us.
Kind regards,
Grace
Customer Success Team
Flooring Superstore
Great selection of quality products
Great selection of quality products . Good discounts offered on the items we wanted . Adam who served use was very knowledgeable regarding the products and were very helpful in completing our order .
12 octobre 2026
Avis spontané
Réponse de Flooring Superstore
Thank you for your lovely review! We’re delighted to hear that you were pleased with our selection of quality products and the discounts available. It’s wonderful to know that Adam’s product knowledge and helpful service made completing your order an easy and positive experience. We’ll be sure to pass your kind words on to Adam!
Kind regards,
Grace
Customer Success Team
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