FMG Repair Services Avis 

FMG repairs in Hull were fantastic from start to finish, with repairing my corsa-e, they kept me informed every step of the way via text, and on website. The insurers had been kept informed also so less stress for me.
Thank you for a first class repairs job and a very efficient, professional, friendly service from all involved.

Absolutely awful service from start to finish!

Our car went into the garage for what should have been minor cosmetic repair work, yet it was returned to us with multiple electrical faults, including the boot no longer opening and the front door handle not working.

The car has since been back to the Gateshead Team Valley branch on numerous occasions, but despite repeated visits, the issues still haven't been resolved. We have also been trying to get help from the head office complaints department, but our calls and emails have largely been ignored, with very little communication or accountability.

We have been left with a faulty car through no fault of our own and have spent far too much time chasing a resolution that should have been dealt with properly in the first place.

The level of service and communication has been absolutely shocking. We would not recommend this company to anyone. Extremely disappointing and completely unacceptable.

Having had a no blame claim where a lot of damage was done to my car I found the Bridgend branch of FMG excellent from my very first dealings with them.
The staff were extremely friendly, understanding, helpful and listened to me. They kept me up to date with all that was going on with my car.
The repairs were carried out to an excellent finish. You would not know how bad the damage was. My car came back looking as good as the day I bought it.
From the staff that had to collect my car, to the office staff and the staff that brought my car back to me, everyone was great.
I would highly recommend this garage. Truly lovely people to deal with and extremely competent mechanics. Thank you.

Excellent efficient service with regular updates and really helpful customer service staff and manager.
Quality of repair is first class.Thank you!

My car was in excellent condition when returned.
Very professional service.

I cannot recommend this repairer.

My Ford Focus was with them for over a week following a non-fault accident. It was returned with poor-quality paintwork and defects that should never have passed quality control. The car then went back for a further week to rectify the issues, yet it was still returned with defects.

Communication throughout was poor, timescales slipped, and when I raised my concerns I felt they were dismissed rather than properly addressed.

After more than two weeks without my car, I expected the repairs to be completed to a professional standard. Instead, I was left with ongoing defects and no confidence in the quality of the workmanship.

A very disappointing experience that I cannot recommend.

Rude manager Dorian Storer at Cambridge who accused me of lying when I said we were told the work would be done in a week and when said this was not acceptable that minor work would take more than two weeks he said ‘ what makes you more important than other customers’ .

Excellent service from start to finish.
Excellent communication, courtesy car delivered and car finished quickly with regular updates.
Highly recommended

FMG at Hull did a brilliant job on the accident damage to the rear of my Mercedes Benz this week. Highly delighted with the results. It took a little longer than I expected but it's the first time in 1.5 million miles of driving that I've had to use a body shop.
The staff at Hull were extremely good and friendly, they kept me in the picture on a regular basis.

AVOID AVOID AVOID THE WORSE CUSTOMER SERVICE EVER RUDE JOBSWORTH CAR COMES BACK IN A WORSE STATE THAN WHEN IT LEFT NOW TAKING LEGAL ACTION DONT USE IF YOU VALUE YOUR PROPERTY AND MONEY ❌

FMG has been so helpful with arranging the repairs to my car. Communication was good and clear. The work carried out was high quality and I was updated throughout the whole process. Thanks so much.

Fmg repair services Newport went above and beyond and sorted the issue with my car, the staff are professional and understanding and I highly recommend them, excellent service.
Thanks for everything
Owen Williams

I’m currently in the process and VERY frustrated. Was contacted on behalf of AXA insurance 4months after being reversed into.
Was sent a form to accept service, however, constantly being asked for more information and more details is frustrating and annoying. 1 months since being contacted and engaging with them my vehicle is still sitting on my driveway.
Just received an email request for a copy of my V5 after providing pictures of the vehicle, mileage, VIN (Chassis), and MOT.
Worried now I’ll somehow be charged for the rental they have given me.
I will follow up this review with my final outcome, but not happy so far.

My car was repaired by the Grantham branch and from start to finish the entire team has been extremely helpful. My car was then collected promptly, the communication throughout the process was brilliant and my car was fixed in way less time than estimated which was absolutely amazing. They were fixing my bumper and it looks good as new. Absolutely brilliant, would highly recommend.

I wish I had gone through my own insurance. My car was hit in a carpark when I wasn’t even in it. The other person admitted liability and Tesco insurance said “ why don’t you use our repair workshop FMG in Manchester.” It was alright to get it booked in,although the app Tesco gives you doesn’t work and I had to contact them personally. When it came back they had lost a car mat and asked me to buy a new one and they would refund me. I am still waiting for my money back more than a month after I gave them I gave them the invoice. I also had to go back twice ( a round journey of a hour) because the headlight scratches had not been repaired and then a piece of trim was missing. I would avoid them at all costs. I personally will never use them again. Tesco should really look for another repair service.

It took a week for them to collect the car then 102 days to replace a front grille/bumper, fix a crack in the rear bumper and re-align adas / program a radar.

Around 6 weeks of that time was waiting on slots at the dealer they had to outsource adas / radar work to.

I don't blame the workshop for that, more the process their company and the industry follows? Feels absurd.

Fmg Glasgow could definitely improve communication, don't make up estimates because you're inconveniencing people. If it keeps updating a few days at a time, how are you supposed to go anywhere or do anything? I had to keep phoning the car rental company to let them know to extend etc (even though they're all owned by the same company).

After I made a complaint about estimates constantly changing and status updates not making sense (painted, in a queue to be painted, still being stripped???) , communication was handled better by a regional manager. And after complaining about the cost to run the insurance rental hybrid and constantly having to update them with new estimated dates to extend the rental, they did give me their own electric courtesy car which I appreciated! And in time for my holiday, so they definitely worked to help out.

When the car returned the work appears to have been to a good standard, everything looks great and works great.

Every member of staff I contacted (workshop manager, regional manager, staff who answer the phone etc, was helpful and genuinely trying to get things done, I think they might just be held back by the company they work for.

It's just a shame it took over 3 months...

The Harrogate branch, of FMG Repair Services, aren’t a pleasure to deal with. Impossible to contact (they don’t answer their phone), no contact with repair updates and don’t take details down (having given the address for our cars pickup, a number of times, their driver still went to the wrong address!).

Very friendly helpful staff when booking in my car.
Collected my car from home letting me know before had on time .
Had a slight issue on returning my car but very helpful lady found someone to deliver it back so I could still collect children from school .
Repair excellent.

They collected and delivered car back at times I was told, kept me informed throughout repairs, any time I spoke to them on the phone they were very helpful and friendly as were the staff who collected and delivered my car back
Very pleased with the repair itself thank you

FMG Repair service services at the Chelmsford branch are absolutely shocking they repaired my transit van which I had to return because the paintwork was shocking they didn’t do every panel because they said it wasn’t in the accident which to give them credit they then put right after their head office told them too, I also got an engine management like came on my Vehicle within 12 hours of leaving their garage when I returned the vehicle they told me it was nothing to do with them through further phone calls of speaking to their head office and the Insurance insurance company they got told to sort it out which then they got me through the back door at ford Braintree where the manager told me he knew someone and then I get told a rodent as eaten through my matter sensor cable but I am not covered on that as it was nothing to do with the accident I’ve got told. my vehicle was parked outside their garage all the time it was with them they had the Van for two weeks+ on the industrial site there are hundreds of rats but I was still liable to pay the £565 +vat they also left my van at Braintree Ford and refused to bring it back as they told me it wasn’t their issue I may have just had a bad experience not one of their branches might be like this I’ve got pictures to Back all of this up honestly I would pick another garage in the future if I could upload my pictures on there you would be shocked I remember this is the Chelmsford branch I can’t speak on any other branches