FMG Repair Services Avis 

FMG Repair Services amazing service my car was a mess took them 2 weeks to fix it, then was brilliant texting every step of the way, 100% recommend, brilliant staff very helpful, the car was back to normal like it never happened thankyou xxx

⭐️ If I could give FMG Body Repair 0 stars, I would.

I am extremely disappointed with the experience I have had with FMG Body Repair in Bournemouth and feel that other customers deserve to know about my experience before trusting them with their vehicle.

My car has been back with them on more than seven occasions due to ongoing issues with the repair and finish. Unfortunately, despite multiple attempts, the standard of workmanship has remained completely unacceptable.

I have serious concerns about the quality of both the paintwork repairs and polishing carried out on my vehicle. Following the latest attempt, we have now had some rain and I have been able to see the full extent of the polishing work — and it is genuinely shocking. There are holograms and visible polishing marks across the car, including on areas that were not even damaged and should not have required any work whatsoever.

After giving them multiple opportunities to rectify the problems, I am now at the point where I have completely lost confidence in their ability to carry out the repairs to an acceptable professional standard. A vehicle should not need to be returned seven-plus times for the same issues, nor should customers have to continually inspect and point out defects in supposedly completed work.

I have now instructed my insurance company that I do not want my vehicle returned to FMG Body Repair and have requested that it is sent elsewhere for the work to be properly assessed and rectified.

I am absolutely appalled by the workmanship and the amount of time and frustration this situation has caused. In my opinion, the level of quality control and attention to detail has been nowhere near what I would expect from a professional body repairer.

Please think very carefully before using this company. I would strongly recommend getting your vehicle repaired elsewhere. I genuinely wish I had.

What started off as an accident and a badly damaged car turned into a great experience with no inconvenience to me. It all went efficiently and smoothly and I can't complain one little bit over the whole process. Thank you, it was an impressive piece of customer service!

Great service from FMG Repair Services Redruth with regular updates and always available to speak to. Adrian who collected our car and delivered the courtesy vehicle, Sean who drove to us with paperwork to sign - both very friendly and courteous. Reception staff were great but special mention for Sophie who was professional, friendly, courteous - a pleasure to deal with. Thank you all

Communication from their hq didn't mention our name, the vehicle registration or even our insurer.
The text looked like a scam.
Their hq then sent us a " comfort letter' whatever that means?
The staff at the local depot were fine once you could speak to them.
Finally once the repair was finally done which actually looks fine, they wanted the excess paying via some automated answer phone payment system, which once again looks like a scam.
I asked for an alternative payment system and was then sent an invoice with Bacs payment instructions, this was way easier and allowed me to check the money was definitely going to their bank account.

So local depot were 4 stars.

Head office, their vague texts, comfort letters and obscure payment systems 1 stars.

Great service and support at FMG Mansfield - Elli was great from start to finish

Very disappointing experience. FMG Grantham have had our car for around 6 weeks. The completion date keeps being pushed back and communication is terrible. most of the time they don't even answer the phone. Our car is still there. I will update this review once the situation is resolved.

Useless. Very difficult to get hold off, spent ages on-hold, when you do get through to someone you end up getting passed around to other teams, only to be told "some one will get back to you". No help at all. Very frustrating

My car went in for acccident repairs. To the Hull branch. The whole experience was very straightforward. Very helpful staff. My car was clean when it went in and was the same, if not better when I went to collect it. What more do you need.

I had an amazingly good experience with (Slough) them. The staff are very polite, friendly and helpful and they kept to the time commitment for fixing my vehicle. I needed further adjustments which they did promptly and without a fus. In particular, Lucy was very helpful

My car was involved in an accident so we used our insurers approved repair garage fmg Scunthorpe. The morning after the car was returned, I woke up to a completely flat tyre. Turns out it had a nail and a staple in it from its time in the garage. I had to pay £20 at another garage to have it fixed. When i tried to use the windscreen wiper water they didnt work. Fmg had to take the car back to work out what theyd done wrong. Turns out they hadnt attached the pipelines. I complained to fmg about the bad job they has done, i havent had a written response. They agreed to pay for my tyre repair when i told them to. I still havent received the money. I told them i was concerned if they can mess up something so basic, what else has been done badly that im not trained to spot. Ive had the car back for less than 2 weeks and i am currently sat in the car (only 3 years old) which has broken down at the roadside. Engine warning light. No engine power. Rac on the way in the next 2 hours. I am so frustrated and inconvenienced due to choosing fmg scunthorpe. I don't have the words to express how poor the experience was and continues to be. My family day out has been ruined by fmg. Hopefully we are home in time for tea.

Admiral non fault car insurance claim repaired by Ellesmere Port FMG. The mobile repair team contacted me straight away but couldn’t do the repair as it’s street parking. They said the repair facility will contact me to get booked in. Nothing happened for 2 months. called them to get booked in. I told them book me in when they have available and stated I prefer to get booked in to FMG Crewe repair center as they did the my previous insurance repair. They said they’re fully booked. Told them to book me in whenever then managed to get booked in for 3rd July. Pretty sure the flat bed driver hooked the towing hook to the steering rack now it’s focked. Next we have crappy paint work and huge gap complementing it is the brake light fault. As much as I would love that sorted I am just going to cut my loses and to prevent further damage I am just going to accept it how it is.

I am super happy and impressed with the repairs and attention to detail, it's like having a brand new car, FMG certainly went the extra mile. My car is perfect. Beyond that, the staff were all super friendly, respectful and kind from the moment I contacted them. Everything has been handled promptly, smoothly and with clear communication. Tracy was so kind over the phone and in emails. Having my car delivered back to me made a huge difference, I was truly impressed from start to finish. Thank you so much all at FMG Hereford.

I would definitely recommend FMG Repair Services Bournemouth and happy to give 5stars.
The service they gave from Reception, to picking up my car for repairs. To letting me know my car was ready, and for delivering it back to me. So very happy with the work they did. Was a WOW on repairs, a brilliant job!! Thank you.
The staff were kind, helpful and genuinely lovely people face to face and on phone. Thank you. J. Lynes.

Great Service and communications with regular updates,keeping us informed along the way,easy to get through to,with happy to help attitude.
The Volvo V40 2018 was in a mess at the front from the bonnet down and initially we thought would be a right off.This would please many,but not us,when you get a good vehicle you want to keep it.The other vehicle was a definite right off,Lot to be said for the safety of a Volvo.This company at the Durham Branch did an amazing job,looks like it came out of the showroom !!

I am still waiting for my car since an incident which happened 23 June. It was picked up from my house around 30th June. It had been reversed into a post, so the rear window and bumper was damaged .It was in the garage waiting parts, and eventually returned 20 July. The state it was returned to me beggars belief . There was broken glass still in the boot, the new part had a deep star crack which had cut through the paint, and the rear seat back had a cut to the upholstery. The whole car was filthy, and had rain marks on it. To say we have had no rain for weeks tells it's own story. I rejected the car and I am still without transport. The insurance company and the garage can't agree who is to pay ,
I am elderly and live in a village where there are no shops and transport, so I am well and truly stuffed. The garage and insurance company are aware of my position, but it seems that it makes no difference to The repairs we're carried out at their Leeds Franchise to which I'm still without my car avoid this company like the plague.

Worse even than Ryanair. Failed to buy all the parts for the repair kept blaming the supplier, failed give any date on progress without me contacting them first gave me car ready by dates and failed to meet them all, refusing to give me details about suppliers name, date dates when parts were ordered or any other information. An 8 to 10 day estimate turned into 7 weeks. Tesco Insurance insisted that I ahd to use this repairer but accepted no responsibility for the delays

Throughout the process FMG staff kept me updated and were understanding when I had to change the date for collection of my car, and drop off of a courtesy car, at relatively short notice due to a family situation.
My car was returned looking like it had come straight from the showroom and the driver was friendly and efficient.
Should I be in need of repairs again, I will not hesitate in contacting FMG.

I had a repair done here at the Barnstaple branch, due to an attempted theft of my car.
They handled everything for me. Gave me a nice courtesy car for a week. Was kept up to date with everything. And on collection worker around my time scales to exchange cars back. Was treated with empathy and respect throughout.
Thank you.

Awful awful awful. Incompetent. No customer service skills.