FourLeaf Federal Credit Union Avis 

Had to stop in to the Bethpage branch to open a new account and update some personal information. I had quite a few things I needed to get done and Gail did an excellent job! She was courteous, efficient, and an excellent representative of Four Leaf!

Amy and Will know their job and are at ease and informed. Training is obviously a priority and every interaction I have had has been positive.

Very bad experience, my account was. Disabled and I called customer service and they said they don’t know what I’m talking about , and i already called and a lady said your account will be opened this Friday but the didn’t and I call today they said they dont know what I’m talking about #fourleat you customer service is terrible sorry to say I have been able to get access to my money all my bills are due I can’t get any done

Had an appointment at the Riverhead, NY branch on 3/14/26 and met with Kelly A. (acct representative) & assisted by Kelly M. (Asst. Manager), and both were amazing! My family had a large number of transactions to do like opening & closing several accounts, setting up trust accounts, IRA distributions, adding POA & beneficiary. They were incredibly patient, helpful, knowledgeable and professional. Both made the entire process smooth and stress free. We all felt they went above and beyond to make it a good experience, and their customer service was outstanding! Highly recommend visiting this branch.

Your Personal Banker Christina Lewis in the Bethpage, NY Branch was completely useless in helping me. And I called her 3 times after and she never called me back. I would recommend Firing her. That was the worst experience in that branch. And now I’m going to remove all my money from your bank, because of that

The representative Keisha Cole was very professional and helpful in making the application process as smooth as possible. I look forward to banking with Four Leaf and I hope to have a better experience with them. Thank You Keisha!

GISELE GAVE ME THE ATTENTION WITH THE ISSUE I CREATED WITH MY ACCOUNT. SHE HAD THE EMPATHY & PATIENCE TO UNDERSTAND I NEEDED SOME HELP SPEAKING TO THE CREDIT CARD DEPT. SHE FOUND SOMETHING THAT I ALSO ASKED LAST YEAR ABOUT, AND I WAS BRUSHED OFF. I REALLY LIKE FOUR LEAF, EVEN WHEN I FIRST CAME IN AND SAT WITH CHRISTIAN JACKSON TO OPEN MY ACCOUNTS 2 YEARS AGO. I HOPE HE HAS MOVED ON WELL. I AM SURE GISELE WILL DO THE SAME. WHATEVER NAME THE CREDIT UNION IS UNDER, I KNEW THAT IT WOULD BE A GREAT PLACE. I HOPE THAT FOUR LEAF HAS & WILL RECOGNIZE THE POTENTIAL IN GISELE & CHRISTIAN. YOU HAVE PEOPLE WHO ARE MANAGER/EXECUTIVE MATERIAL. I LIKED HER MORE THAN HER SUPERVISOR.....JUST BEING HONEST. :-D. GISELE (MUCH LIKE CHRISTIAN) WAS OPEN TO BE OF SERVICE & REPRESENT THE CREDIT UNION. THANK YOU.

Walked right in and expressed my issues, A kind lady of the name of Melanie Scott jumped right in, sat me down and in less then 20 mins I was able to get everything fixed. It’s a good feeling knowing you’re being taken care of. Thanks a lot Melanie. Alexander Chan

I had a great experience with Jonathan PN who helped me. He was very professional, patient, and knowledgeable. He explained everything clearly and made the entire process smooth and stress-free. I truly appreciate his friendly attitude and willingness to go the extra mile to assist me. Excellent customer service — thank you!

Christopher Munoz was patient, knowledgeable and thorough in getting through a very difficult hacking situation. Bravo for all his efforts

STOP ✋️🛑DO NOT GET ANY LOANS WITH THIS BANK! Once you get a loan with this bank they make it almost impossible to pay the debt unless you have cash, meaning money in your bank account! WORST AND MOST OUTDATED BANKING INSTITUTION EVER! Was formerly named Bethpage FCU, but still crap. They do not have online payment options, besides a balance transfer to pay your loans. as well as the automated line only accept bank routing and account number information from themselves or another banking institution. You can't even use your debit card on their website, automated service or live representative. This system is designed to generate late fees for the bank as well as causing derogatory marks on your credit due to extremely limited methods of payment options. THIS BANK DO NOT HAVE THE BEST INTEREST OF THEIR CUSTOMERS! And if, you want to break-up your payment as you get it or desire to pay more frequently, it will not accept less than the actual car note amount. TERRIBLE! SAVE YOURSELF THE TROUBLE AND GO SOMEWHERE ELSE!

Attempting to get my 1099 forms for tax return. Got passed round 5 different people, wasted an hour and no resolution. Awful service, agents that don’t care, still don’t have the forms. Avoid at all costs

I cannot believe I have to make another bad review for FourLeaf but it is what it is. I am extremely disappointed with how FourLeaf Federal Credit Union handled my recent deposit. I deposited a legitimate government check, issued in my name, and instead of processing it normally, my account was locked for “suspicious activity.” I have called the resolution center who tried their best to help me but to no avail. I also attempted to reach the Chelsea Branch but did not receive any assistance.

I promptly provided clear photos of the front and back of the check as requested. Despite this, they continue to demand additional documentation that the issuing agency simply does not provide. A government-issued check should be verifiable through standard banking procedures — it should not result in a customer losing access to their own funds.

Because of this freeze, I am now significantly inconvenienced and unable to access money that belongs to me. Fraud prevention is important, but members should not be treated as guilty by default when depositing valid checks.

I am demanding a prompt and fair resolution so my account access can be restored without further delay. Situations like this create unnecessary financial stress and reflect poor communication and member handling. I hope FourLeaf improves its verification process so other members are not put in the same position. It is a shame because I planned to return to the Chelsea Branch to establish a business membership and utilize a HYS premium. They cleared $225 of my $321 check but are making me provide documentation for the remaining funds. That makes no sense. The check is legitmate and I feel insulted that they would find such little bit of money as suspicous. I remain faithful to this institution and hope that this is resolved as soon as possible. All of this fuss just to clear $96 dollars is honestly ridiculous. The procedures must be compatible to the reality of the world. My check was legitimately issued to me. I never comitted fraud with this institution and I feel targeted. I cannot ask the government for documents that do not exist. Please advise as soon as possible.

I was very happy with the service level I received from Frank at the Albertson Branch. He is always very professional and courteous. Thank you.

Connor Campbell was a great help! After emails with various departments I went to my branch and Connor helped me and fixed the problem.
Thank you for taking the time to assist my problem. I recommend Connor if you are in West Babylon and need help!!!

Thanks again
Anthony

Competitive rates and concise information about investment products currently available. Caroline at the Huntington branch is very easy to work with.

I was with Bethpage credit Union for over 30 years
Since the name change I do not know what happened to them
I have had more trouble logging in online since the name change being lockout out constantly after a mistaken password once and not recognizing my user name which has been the same for 30 years
Logging in on a Sunday is a joke....system down more than up
The last rep at the call center was yawning on the phone and blew off my issues as
my voice became raised and then I got a lecture on how she will not help me till i calmed down
You need customer savvy people not ones who yawn are apathetic and lack customer pleasing skills

Please wake up and be the best that you once were

Whoever your tech team is i suggest you change it because like i said always a log on problem on Sundays

Thank you for your attention to this matter bc now my account will go into overdraft because I cannot transfer funds to cover an auto pay the next day

Brandon M. at the Levittown branch was extremely helpful. He assisted me in opening a new MM account with an high yielding interest rate. He recommended updating my accounts with beneficiaries since there were completely blank on all of my accounts. He was a pleasure to work with.

This is a bank that was always on top of their game. They changed CEO's or leadership a few years back and now it's DEI Woke failure. Incompetence at the highest level. For anyone collecting a pension, this bank holds your check until the Monday after the 1st if the 1st falls on a weekend. Every other bank in America deposits on the Friday or Saturday if the 1st falls on a Saturday or Sunday. So if you're considering doing business with this establishment, i'd run in the other direction.

I had a virtual meeting with Keshia Cole and she was just amazing. She took her time to explain everything. I was not familiar with FourLeaf and a bit apprehensive working with a virtual bank, since I am in NC, but she put me at ease. Very much appreciate the customer service. Keshia is outstanding!