Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I have ordered several glass enlargements from Fracture & absolutely love them! I have received many compliments on how bright & vivid the landscape photos have come out. The packaging was great. I... Voir plus

Noté 5 sur 5 étoiles

Ordering was easy; order delivery updates prompt and up-to-date. Packaging was compact but secured the prints well, along with the mounting screws. Plastic ribbon tape helped ensure the prints did... Voir plus

Noté 2 sur 5 étoiles

The glass prints arrived and the skin tones were way off - very orange compared to the image I uploaded. I requested reconciliation via refund or redo but they have not responded in several days. No p... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We love traveling this country and have some beautiful pictures we want on our wall. These glass prints really capture the scene. And when I made a huge error while ordering on the website, this compa... Voir plus

À propos de l'entreprise

  1. Service d'impression de photos

Écrit par l'entreprise

Fracture prints your digital photos directly on glass to create vibrant, frameless works of art. Glass Prints are delivered to your door ready-to-hang and with a lifetime quality guarantee. For a modern take on the traditional framed photo, look no further.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

708 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 87 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(708)

106 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

While it looks like a very nice…

While it looks like a very nice picture, it is not printed on the glass. I looks like the picture was adhered to the back of a piece of glass. I wanted to add the picture into a stained glass piece I was making. As I tried to get the backing off, the picture came off as well. Not sure if I misunderstood the ad which led me to believe it would be printed on the glass.

27 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

This is my 3rd Fracture

This is my 3rd Fracture. They all look great. The colors are so vibrant people think they are paintings. I’m looking through my camera roll for more pictures to get Fracture’d.

11 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

The first submission I sent didn't turn…

The first submission I sent didn't turn out like what I was expecting. I sent a message to let them know that I was unhappy with it. I made some simple modifications and they quickly sent me another and I was ecstatic with the results. I've had 2 other experiences with Fracture and have been very pleased!

29 mai 2025
Avis spontané
Noté 4 sur 5 étoiles

The picture was lovely

The picture was lovely! I selected landscape and I would have thought the hole for hanging would have been at the top of the picture. Instead, it was on the right side of the photo.

24 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Good Product Poor Customer Service

The prints were great. The "frame" that they came in was cut wrong and after one week and 4 emails to customer service, I still have not heard from them. Good product poor customer service. Better hope that they get it right the first time.

10 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Disappointed

The photo of the eclipse from a prime location was a once in a lifetime shot. I had expected the glass print to be flawless as I had heard that Fracture was known for its high quality. I was very disappointed to find a flaw at the top edge on the left side, where the dark sky was broken by a slight blob of white. The only way I see to hide the flaw is to put the glass print in a frame. I had planned to order larger prints of a scenic view from my home and display them on a full wall. I will find another company!

12 mai 2025
Avis spontané
Noté 4 sur 5 étoiles

Overall I'm happy

Overall I'm happy with the quality of the print. The resolution is good and the print quality is great. My only complaint is the sizing of the prints. They are an odd size and don't fit the standard print sizes of 8x10, 11x14, etc. The automatic cropping applied cuts off a lot of your picture which may be of importance. I would have ordered more but the images I wanted to use had unacceptable cropping on either side so I couldn't use them.

10 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely love their product

Absolutely love their product. Had a slight issue with one. I emailed the and they sent out a new perfect frame within a couple of days. No questions asked. Just sent out a new one.

6 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

The disappointed

The picture I sent was of my grandson with the Canadian Rockies in the background; what I received was a picture, emphasizing my grandson, but hazing out the mountains. I don’t know how best to describe it, but it was not the picture that I had sent. This is a Mother’s Day gift and while I know she will be glad to see her son, but she knows what the real picture had look like and I know we will be disappointed that the mountains were not captured in the picture.

2 mai 2025
Avis spontané
Noté 2 sur 5 étoiles

Disappointed

I ordered an extra large print and a square one. The XL came first and I was honestly disappointed in the quality. The photo looks grainy and the color is off. My smaller photo came a couple days later and it is also grainy. Seems that is wasn't a fluke on the large one.
Just not what I expected.

8 mai 2025
Avis spontané
Logo de Fracture

Réponse de Fracture

We're so sorry to hear your orders turned out like this, Tammy! We have a 100% Happiness Guarantee on every order and we'd love to make this right. Our team has just sent you an email with more details to get that started for you.

Noté 5 sur 5 étoiles

Great Quality! Great Service!

We recently ordered 21 images from Fracture, and the experience exceeded expectations from start to finish. The quality of the prints was outstanding with crisp, vibrant, and professionally finished images. The production and shipping process was impressively fast. I had a few questions during the process and reached out to Customer Service, who responded quickly and provided five star support. As the Marketing Manager at Auld & White Constructors, I truly appreciate when a company delivers both exceptional products and service. Fracture did just that.

6 mai 2025

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