Frame It Easy Avis 

I ordered a custom frame that was supposed to be art size 10 1/2" x 11 1/2" and when it came I found that it was 10" x 11 1/2" which is totally incorrect! Their explaining is that I must have overlooked that the frame will over lap 1/4" onto the art. That was never explained in the ordering/measureing process and even if it was what happened to the other 1/4" that was incorrectedly measured by them. Then in the return, I am only to get back what the frame cost - no postage refunded. By the time I paid for the postage to send it back and not getting their paid postage, it cost me $32.17!! WHAT A RIP OFF! DON'T EVER USE THEM!!!

Disappointed with Quality — Not What Was Promised

I ordered four large custom-sized frames for my own artwork and three medium custom-sized frames for my family's atelier photographs. This was a deeply meaningful project for me. I had invested significant time creating the artwork, having it professionally digitized, and selecting what I hoped would be sleek, chic, high-quality frames to display them.

I chose the Dayton wood frame style, which, according to the website, is made from North American hardwood and described as "rustic and unique" — with a disclaimer that natural grain patterns may not match perfectly at the corners. I understood and welcomed the character of natural wood, but what I received fell far below reasonable expectations.

The frames looked poorly crafted, inconsistently and incompletely painted, and had visible stains and scratches. Rather than rustic charm, the appearance suggested carelessness in production. They lacked the elegance and quality I had hoped for.

To make matters worse, each frame arrived with a noticeable amount of dust and debris, especially around the edges and corners. Cleaning them was time-consuming, and even after a careful effort, I couldn’t fully remove the dirt from every crevice. This made the unboxing and setup process frustrating and disappointing.

Given the time, care, and emotional significance of the pieces I was framing, this experience was a letdown. I truly hoped for a product that would honor the value of my artwork and photos — instead, I received frames that felt rushed, messy, and far from premium.

Took almost two weeks (which they said up front) and only sent a “shipped” email on the day it arrived, and it was missing one of the mats.
Now waiting for the mat that was missing, Martin asking if I’m sure it’s not in the package. He didn’t seem to care much about this major inconvenience. Using it as a gift, I have to ship it late to my friend who’s now out of the country. We’ll see how long it takes to get the missing mat I paid for. (And they haven’t confirmed they’re sending it).
Not worth the trouble. There are plenty of other companies who are faster and more customer service attentive.

We should have known this was too good to be true for the price. For $338.03 (includes a 15% off discount) we got two frames for 30"x45" prints. The frames are fine for smaller art, as I have ordered from this company before, but for large photos I urge you to stay away. Even with the metal pushers to keep the print against the plastic and with the cardboard backing, our prints looked wavy and unprofessional. It is really a shame because the company would not stand behind their product and instead blamed our art as the problem. The best they would give us was a 50% refund. The prints were from premium photo paper--there was nothing wrong with them. We took the prints to be professionally framed and have two janky Frame it Easy frames sitting in our garage.

Outstanding company! Every step of the ordering process is very straight forward and easy to understand. Delivery times are clearly stated when ordering and the frames arrived when they said they would. The way they pack the frame for shipping makes them almost damage proof!

What has really sealed the deal for me is, when there was a small mistake with my order, they were VERY quick to respond and VERY quick to correct the mistake. It is an imperfect world, but what matters most to me is how those mistakes are responded to and Frame It Easy was professional all the way!

I ordered two frames, they arrived in a reasonable amount of time and were the exact dimensions I’d ordered. The finish was true to what’s on the website, the overall quality just what I was looking for at a fair price.

My first review here. The frame is perfect! The art was a weird size, so I was afraid a custom frame was going to break the bank. It was very reasonable and quicker than I expected. The shipping packaging was bulletproof and they even included a hanging hook. I'm bookmarking this site.

Fantastic service. They provide a range of options for customization, have quick and responsive customer service and they pack your picture with great care.

I have used them twice to frame artwork that was an unusual size, a size I cannot find ready-made at any store, and doing custom frames locally was crazy expensive. So I found Frame It Easy and paid half the price of my local stores, for frames that fit my unusual-sized artwork perfectly. The frames and matting were beautiful! Trustworthy company imho.

The non-glare acrylic panels I bought from Frame It Easy were perfect for self-framing some prints, and they were the cheapest I'd found anywhere! Shipping wasn't fast, but everything arrived in the stated timeframe and in great condition, carefully packaged.

I purchased a custom frame and was excited because the process was so simple. But the frame arrived poorly constructed and the corners of the black frame do not line up and you see the unpainted wood. It's clearly visible from a distance and looks terrible. It just looks cheap and rushed. For almost $100 I expected a bit more. I understand that mistakes happen. I'm giving 1 star because I've reached out to customer service 3 times and have gotten no response. I just want to send it back and get refunded for their error.

Amazing quality, super easy to put together and fast 1-3 day shipping. Highly recommend. I'm already making my next order :)

Great selection of frames, mats, etc custom cut to any size you want. Made of good materials and assembled well. Online ordering was easy and delivery was quick. Price was reasonable. These guys are on my go-to list,

The customer service was excellent here. After looking into a couple of framing places at Michael’s and online I decided to give Frame it easy a try. I got my frame very quickly and it was easy to assemble. Unfortunately I was missing some of the secure tabs on the frame and I reached out to customer service. They sent me a replacement right away. I will definitely be getting all my frames from them in the future!

I needed a custom frame for a laminated 8x10 photo, whose dimensions in its sleeve were a non-standard 8 1/4 x 10 3/8. I found FrameItEasy doing a web search, and since their price was significantly less than taking it to Hobby Lobby or Michael's, I decided to give them a try. The ordering process was simple, and the frame arrived in less than 10 days, exactly as ordered. Installation was simple, and I would have no hesitation ordering from them again.

We are first time customers of Frame It Easy... and are extremely pleased with them. We had an 8 x 24 inch special photo and needed a custom metal frame with a black mat border. They came through with exactly what we specified. We could not be happier. Great company!

First time using an online framing service, for an irregular sized painting. About 1/4 the cost of getting it done at a framing shop. Easy to order and the frame arrived in perfect condition within a few days. Great quality metal frame. Fit the painting exactly. I appreciated the inclusion of all necessary hardware to hang the picture up. I’d certainly use them again!

Beautiful frame and mat with prepared and delivered to my exact specifications. Much better pricing than places like Michael's. Assembly instructions were very easy to follow.

I needed to cancel (logistical issue on my end) and it was extremely convenient for me. Hard to find convenience with cancellations sometimes.

It was easy and the website let's you choose a lot of details. You can have your image printed and added by them, or just have a frame made. The price was good. It was fast and expertly packaged to ship. The final product is beautiful! Never going to a chain craft store for framing again.