Franco Manca Avis 

Delicious food, amazing service, loved the vibe. Will defo be back again soon to catch up with my pals.

What has happened to Franco? Used to be a pleasure. Staff no longer interested in serving - hands in pockets. Ignoring customers having a chat. No urgency in serving, cooking or general pleasant service. Can’t comment on food quality - I gave up and left!!

We discovered Franco Manca in august, Southampton branch. It was the only restaurant with a table in the area and it wasn’t too bad. We thought the sourdough pizza was a bit chewing good texture and red wine in a tumbler? The menu is only pizza and some odd topping choices but hey Ho we were hungry. So when we recently were in london, the Aldwych branch popped up as a pre theatre option and we figured okay let’s go! We booked a table for 5:30 and arrived bang on time. On arrival the guy who checked us in frankly couldn’t really be bothered. They were clearly busy, but there is no need to make your ‘guests’ feel like they don’t want you to be there. There was no table, He said can you sit over there at the bar. In any other restaurant I have ever been to this means we will hold you here until a table is free but no, the bar here is four seats next to each other to eat. Not an ideal family meal out. Families came in after us and we’re show to a table of four. So what is the point of booking a table? We were given no choice but we English don’t want to kick up a fuss and nor do I want to do so on a family night out with our young Son. The food was poor all the toppings were literally thrown into the middle of the pizza so most of the pizza is just dough and a bit of cheese at best. Wine in a tumbler. Rustic some might say. Okay but just no better than a cheap takeaway in the street. When we came to pay they had added a service charge said optional and make no mistake I always reward good service but the guy who we met and who did most of the servicing was poor communication and just did not gel with his customers so I asked for the service charge to be removed. They then all went into a huddle and giving us the eye making us feel uncomfortable. He asked why and I told him why and he said we are having a very busy night. Sorry but that’s no excuse for not caring and making customers feel like they have had a service. If your not in a rush and just want a cafe pizza indoors but no engagement from the staff and happy without a restaurant experience but pay restaurant prices then okay but we won’t be going again. Looking at overall reviews another soon to be victim of nice try but failed. You’d think a company of this size would listen to its customers and get the staff and n basic customer service courses. With a 2.7 rating something can be done about it as statistically over time this has slowly been dropping.

It was like being in Napoli with the rudeness & arrogance of the staff at the Kilburn Franca Manca. Started off with one of our party who was deaf and did not hear the waiter being castigated for not acknowledging the staff, poor man stated he never heard the waiter talking to him at all.
Waiter then said he did not need to write down the order as he could remember and subsequently order came to table incorrectly. We tried to rectify but staff were busy elsewhere, (one on a smoke break)!
Food was not great, soggy watery pizza, not great at all. We had also ordered one pizza for takeaway which was ordered at the beginning of the meal and to to our amazement when we got home we had an empty box instead of a pizza, I think there was a miscommunication and this was laughable!
Awful service, awful pizza, awful experience. Real sense of an unmotivated staff, ( and that is a kind way of putting it)! Avoid at all costs, they will never see a penny of mine again!

No refunds given when overcharged and told to write to head office for it!

Ordered 5 pizzas and 3 salads between 7 of us. Errors were made in delivering our pizzas to our table.
After much conversation with the waitress that we really did not order the pizzas she trying to persuade us to accept, we were given the correct order.
After a friend paid the bill, we realised that we were also charged for the incorrect pizzas and an 'optional!' service was added too.
We spoke with the manageress asking for a refund of the pizzas we didn't order and didn't eat. She said, "It's your mistake and you should have checked your bill before you paid!"
After much insisting, she said that she couldn't refund any money and that we should write to head office. No apology was given.
Sooooo disappointing. Terrible manner from their manager Rachele who said their mistake is our mistake.
She eventually filled in a refund form and said she'd send it off.
Reading reviews, it seems that others have also been told no refunds are given. We do not have any hope for receiving money 'taken' from us.
I suggest that mangers are taught to apologise and try and be kind and helpful rather than switching the blame.
Was also rather off-putting to have person making pizzas wearing trousers and underpants falling from bottom, exposed two inches of it!
Nice food cannot make up for terrible service! Shall never recommend nor return.

Very disappointing. The salad was 90% lettuce. The pizza managed to be heavily singed and very soggy. Staff unsurprisingly didn't ask if we enjoyed the food and seemed disinterested generally.

Staff refused to do a gluten free pizza for my daughter. Chef? it seemed just couldn't be bothered. It’s on the menu and they charge a hefty extra cost for it. Why are places like this so bad with this disability? Did complain but they didn’t even reply. Sums them up.

Trafford Centre:
Server didn’t fill me with confidence our order had been correctly taken despite us repeating it several times, almost couldn’t cope with the idea that our 9 year old might want a full size pizza. Sure enough her pizza never turned up, asked where it was and they were genuinely surprised that all 4 of us might be wanting to eat.
Wife’s pizza was pretty tasteless, toppings on mine was cold to lukewarm. The kids pizzas were ok. Honestly would have had more culinary enjoyment from a store bought pizza, just extremely disappointing, won’t be returning

Great service, yummy pizza!

Chiswick…. Great service
Went on a Friday eve, the restaurant was full and they seemed short on staff. None the less the service was very good with a smile and the pizza was great!

Went in today to south kensington branch, walked out after 15 mins waiting to be served, service is non existance.

Went in yesterday walked out after 10 mins waiting to be served, dirty glasses and coke bottles on table,think they need more staff as went in when they 1st opened and service was excellant

Went to the Trafford Centre today arrived at 12.05 for lunch restaurant was closed and nobody about- eventually saw a member of staff waved them over got served - starter was cheesy garlic bread dry and only dressed in the middle- had a margarita with buffalo cheese it was like a swamp very watery and pizza not sliced trying to slice at the table was a right pain - very disappointing and staff looked as miserable as sin - definitely not going back much better pizza places than this

At the Trafford centre restaurant we were served by Dante ! great service and a fantastic interaction .

Went in expecting to use a unidays student discount and asked about it and got told that it was fine to use to ate here with that budget in mind, then after we ate our food and went to pay we got told that we couldnt use our discount and we had to pay full price plus extra bills we didnt know about. Ridiculous prices for the food anyway but not being told about the discount not good

I ordered gluten free pizza from this store and they accidentally made me a normal pizza containing gluten. I'd eaten some of it before questioning and then they confirmed they'd made a mistake. I was on a strict gluten free diet post gut surgery and ended up in a lot of pain for 24 hours plus it was a very scary experience. The restaurant didn't even offer a refund of the food. They investigated and admitted the mistake but said all their procedures were fine as it was the fault of the ticket system! They really don't seem to understand the importance of getting it right when it comes to allergies or contraindications. Thankfully I had no long-term issues but they could kill someone with this attitude.

2 cold coffee's served in juice glasses, for a out £8.
Certainly not value for money.

Customer on the next table was served a large wine in the same style glass.

Would not recommend this place.

Cannot comment on the food as we were to afraid to try it.

Hello, I have visited Franco Manco restaurant in South Kensington with my mum on the 22nd July 2023 around 5pm. We had a pizza with a tiramisu and drinks. I don’t always look at the bill but I’m glad I did as they charged us 2 extra items which counted for 30% of the bill value. When I told the staff member, there was no apology and we were told that we have to fill in a form for a refund as this is the policy and then wait up to 5 days for the money to be refunded. My mum was not happy as this has never happened, money is normally refunded straight to the card, especially when this was not our fault - they put random items (extra ice cream and tiramisu) on our bill. When we filled in the form, I asked if there in any proof they can provide and the member of staff just smiled at me that this is a billion dollar company and they refund every customer. I believe this was a manger as the lady was dressed differently; not in uniform, with dark hair. It was not the person who asked for our order. Until today - 3rd of August, the refund was not received. I am very disappointed with the service and basically being robbed. Thanks a was a visit of my mum in London and we never came across situation like this in a restaurant. I have also emailed Franco Manco via their website and have not received any response. I would like to know how I can received this money back and how is this possible to happen in a big chain like this. This is only £10 pounds but as I mentioned it is 30% of the bill, the service provided was horrible, and we have never been refunded. My mum is not from London so she has no way even going back to the restaurant, it is additional time and money and it has been inconvenient enough to deal with this situation. Very disappointing!
Unfortunately I don’t see the option to upload attachments to upload the receipts.