Frankton's Avis 222

My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of their way to rectify the situation. The product is substantial and really well made and now has roses about to bloom around it!

Quality product, prompt delivery.

Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form.
Eventually got a call back following an email informing delayed production of obelisk due to factory issues and was given a rough timescale for delivery.
Obelisk quality not great. Welding of rings leaves much to be desired. Will not be ordering from the company again.

Update: Frankton's has send a replacement obelisk free of charge.

I’m trying to chase an order I made two weeks ago but the customer contact number doesn’t work and their email response is auto-generated. Their online chat function doesn’t work either. I ordered a rose arch which was a wedding gift from my Mum. I’m very concerned at this point that I have been ripped off for £260 and this maybe a bogus company.

I bought this lovely arch, and we were so pleased we bought 2 more. Nice and easy on the delivery.

Easy to order. Good communication all the way through the process. Pleased with the product.

Garden frames arrived very quickly and securely wrapped. Great quality.

I placed this order almost 2 weeks ago and still have not received any confirmation for a delivery date. Ive tried email, calling and leaving messages to avail. How hard is it to reply to an email. If you can't be bothered to let me know just give me my money back. This is my mother's main Christmas present and at this rate she's getting Sweet F A. By far the worst company ive had to deal with this Christmas, I warn you to not order online with this company.

Excellent customer service , as I could not be in to receive delivery they ensured my obelisk was delivered to my safe place. Also the quality of the item and speed of delivery was top rate.

What it says on the website is what happens in practice. Great product and fast delivery on time.

Delivery was very accurate and the product was at a good price.

High quality material. Beautiful and well structured, great obelisk to support my rose. Very happy, thank you!

What I wanted at a good price. Well packed.

Th whole process of ordering, delivery & customer service was great. The product is very strong & the spikes to put in the ground were exceptional . A brilliant product.

Delivered quickly good communication, no worries

Very pleased with my purchase. It came well wrapped and delivery was very fast.
We have used it all summer and looks great on our small patio.

We bought the Buckingham arch with extender - it was easy to erect with stacks - you definitely need 2 people - it’s fabulous strong and heavy

Ordered and paid for a hot bin and had the confirmation email but nothing for two weeks. Franktons don’t return emails and their message service is full. I think this is a scam website

Bought a steel garden arch. Not like the ones you get at a garden centre that are basically made from the cheapest, thinnest sheet metal they think they can get away with, which are really expensive as well.

This one is made from proper, solid steel flat bar and properly welded and made at a proper forge.

I went for the unpainted finish that will soon have a lovely rusty hue to it.

Looks really good. Well made. Weighty. Very reasonably priced. Speedy free delivery.
Will definitely be using this company again and have already recommended to friends.