Freeparking Avis 

Hi there. I just had Jaymar help me out. Im not that computer literate and he was very patient with me in getting my issue resolved, after many attempts on my behalf of trying to navigate it myself lol. Jaymar Explained things simply and got done what I needed quickly. thanks again

Handled an unusual query well
Needed to address an unusual DNS architecture for a valued client
Jaymar handled this well, checking his responses and arriving at a good solution

Very professional yet friendly. I felt my issue would soon be resolved

Freeparking hosts all of my client's domains. Every so often I need help with transfers or DNS records. The easiest way for me to contact them is via the Chat line. The service that I receive, the help they offer, and their technical expertise, are nothing short of amazing. There are a lot of companies out there who could learn how to treat clients, from Freparking. Thank Guys

Fast and straight to the point, thanks!

I find the Support woeful. Emailed queries do not seem to get read properly and only get partly answered, if at all.

Phone support is little better - they rarely provide answers.

Easy to deal with and fixed my issues immediately could ask for better

This feedback is specifically about the chat service used by FP for their support. I work in IT - a couple of times now I have needed to reach out to FP support whilst in the dashboard. I have used the chat feature. Astonishing response time - sub 1 minute? The support staff have been very helpful. Identifying the issues immediately and implementing fixes. In some cases where they have had to escalate this is also done in a timely manner. One issue was going to take a little longer to resolve and instead of keeping me waiting they are notifying me once the change has been implemented. I cant fault their chat support. Real chat support leaders in the game!

Absolutely joke of a company, used to be one of the best NZ based companies (10+ years ago), but now support don't know what they are doing, takes forever to get a reply at times and I've now been waiting over 4 weeks for a simple transfer of a domain name to their site to complete. Will be moving all services to another NZ based company ASAP,

Worst support I have ever experienced. I am an IT professional myself and gave them all the details they needed to fix the problem of their gateway/firewall blocking requests to my site. They just totally ignored it and did nothing in the end. I had to give up on them and go elsewhere.

Been using Free Parking for dozens of websites over the last 3 years, both for myself and my clients.

Constant issues with them, websites going down for no reason etc causing SEO issues and Google Ads to get disapproved.

They also make false claims constantly like free domain etc which they then charge you for.

To top it off, on the website the have a "live chat" which specifically says they are online, but when you try to use it it's just a form that sends an email. They don't even have a live chat. Which means you often have to wait 24 hours or more for a response.

Overall, rubbish company selling overpriced hosting which you have to pay for each website even though it's shared hosting, unlike most other hosts which allow you to put numerous websites on the shared hosting since it's shared anyway.

Absolutely no reason to use these guys at all.

This company is deliberately misleading on their website, which has prompted me to make a complaint to the Commerce Commission NZ. My client purchased a Wordpress Webhosting package, which includes a free domain for life, and on that exact same time through the purchase process transferred in an existing domain, satisfying the requirements of the "free domain for life" which is outlined on their website. No where through the purchased process did it say that transferred in domains were not accepted as part of the package. For weeks now I have been battling with their service desk and cannot get anything escalated to a higher person for the clear breach in the Fair Trading Act, which states that all conditions must be clear, and that no important information be withheld from the client/purchaser. In this case, the important information is that a transferred in domain is not accepted as part of their Free Domain for life clause. Had this been made clear on their website, then we would have taken a different process, or a different package purchase, or a different hosting solution.
They are now trying to charge my client extra for the domain, which should be included within the package purchased as per their terms.

I will also add, they tried the same thing 12months ago with another client I used to work with, and they amended the domain and included the domain with the package, as it states on their website.

I have now made a complaint to the commerce commission, and reported it to local media. Businesses across the country need to be made aware that this company is ripping their customers off for hundreds of dollars every year.