Freeparking Avis 

Nadene was great - knowledgeable and professional. The issue was resolved in one go. Thanks

Nadene was absolutely fantastic - friendly, patient, polite and professional. The issue was resolved in one go. Great interaction. Thanks

Freeparking support person Nadene was helpful and provided the answer to the issue I was having.

I-13815995
Agent understood the issue of duplicate accounts. Took me through the process in a step by step professional manner and made sure I had full access before concluding the call.
Typical high standard service from Philippines call centre. I am very happy.

Nadene was helpful and communicated clearly enough for a layman like me to understand.

Personally, I really liked free parking and their customer service, I told customers how good they are. But now...I'm quite lost for words. I feel like you have made a lot of changes at the back end, reason I say this...I never get a good solution how I used to. The technicians on the chat system now are actually terrible with no proper knowledge. It's a worry when I tell them its an issue their side, they don't listen and when I go live...they say "We have SQL error on our side and escalating" when I gave you a prewarning. Not the service I once loved...bring back the old team. We have 100s of services with freeparking and now I worry.

What an absolute joke. The website builder is missing some essential functions, and if you want it, you need to pay extra to get a developer to do it.

I got a credit as I was 1 day out of the 30-day trial period, so I had a few hindered dollars that I was going to lose. So, I got my website fixed somewhere else and used my credit to get email hosting. Not only was it a nightmare to get it all going on my devices, but the webmail client they offer also looks like it comes from 1995 and was created by two early-days developers cramping up in an attic.

I got my email connected to my Outlook desktop client (after again a lot of trouble) and it works beautifully. Until you try to schedule a meeting with your clients and you need to adjust something... it turns out there is no way to sync calendars with Freeparking and so no use at all.

I contacted the service desk, and surprise, surprise - it turns out they only offer standard email hosting and not exchange. The latter is the only option that does let you sync calendars. I asked four times where that information is stated on the website, but no answer to that. So, you are stuck with a provider that does not set you up to run a small business. Don't go here, it is absolutely sh*teee. I spent so much time contacting the service desk (which has a few good employees btw) to get basic things in place, however, mostly because I tried a bunch of stuff myself rather than them coming up with a solid solution.

Since being bought by Web.com, Freeparking has devolved into a nightmarish mess. Their DNS zone editor doesn't work, so users can't even manage their own domain. This means I am forced to use "customer support". On the rare occasion that I contact someone who actually believes that they host my domain, they can't even change a single A record for a subdomain.

Terrible.

Lost a lot of emails when my mailbox became full, no alert or notification from Freeparking.

They promised that I would “Enjoy peace of mind knowing the server hosting your emails is monitored 24/7, 365 days a year.”

Absolute rubbish, they knew my emails were getting lost but did NOTHING.

After being with Free Parking as an email and web hosting customer for over 20
years, it is a shame to move on. What used to be a helpful Auckland based company with local service and sales people who were helpful and capable, is now an overseas owned company that has lost its way.
Poor service, poor communication and premium pricing. Sad to see a Kiwi company sold to a foreign company too big to offer personal service.
Beware

Nadene from Freeparking was very helpful. Support in general has been good with Freeparking.

Thanks Cathy T for helping to sort hosting! Much appreciated.

Absolutely zero technical support. They have been my server for 15 years but since it sold the support is disgraceful. Today, I've spent three hours on live chat and calls to them. Consequently my ip got blacklisted and they blocked me from accessing my own website and continually deflect instead of assisting. As an artist, my site is a portfolio and shop and absolutely nothing is suspicious about it.

Cathy T on ticket number I-11889179 was incredibly helpful on two occasions and a pleasure to deal with!

Thank you very much for the time and patience, you guys amazing.

Customer service are useless! They do not know what they are doing & have to constantly ask for support themselves. Wait time is VERY long!
2nd level support don't seem to understand simple DNS. Have taken out the email services on a number of occasions & take a long time to resolve, while giving ridiculous suggestions to fix the issue. After 20+ years of using Freeparking, I will be moving my services away ASAP!!

The support service was quick, friendly and very helpful.

anthony was great, very knowledgeable and got me solutions i needed in a timely manner.

I had been struggling with GMail's new authorisation criteria, Jaymar was awesome and so quick to sort it.