I received a phone call right away. The agent who called was very professional and extremely helpful. It only took a couple of days for my HELOC to be approved, the process was so easy and smooth. I'm... Voir plus
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I have been contacted 3 times by 3 different people. Each one stated that they would call me back, as of yet, I haven't heard from anyone. So far, I'm very disappointed in your service and lack of com... Voir plus
L'entreprise a répondu
Pedro Ayate has been very professional, helpful, pleasant and informative. Most of the calls I answered from other lenders were pleasant and eager to help but I chose West Capital. I am still in the... Voir plus
L'entreprise a répondu
Kross was very patient with me and his approach felt very warming and trustworthy. He did a wonderful job of explaining and walking us through every step of our Journy. I felt no pressure during our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FreeRateUpdate.com makes it fast and easy for consumers to compare mortgage and home equity options and get the best offers for their unique situation, without the hassle of shopping at multiple places one by one. Since 2008, FreeRateUpdate has made shopping for home purchase mortgages, refinances, and home equity fast and fully online. Licensed as a mortgage broker in most states NMLS #1154338. FRU has grown its network to over 700 local and nationwide lenders and brokers, big and small, covering almost any consumer's mortgage wants and needs. By connecting consumers and lenders directly, FreeRateUpdate helps more people get competitive offers, while the slow, traditional way of shopping for a mortgage becomes a thing of the past. Most recently, FreeRateUpdate has brought AI into its process, staying on the cutting edge of modernizing the mortgage shopping experience, including 100% digital options with network participants integrated from start to finish. Every lender and broker in our network is properly licensed, so you can shop with confidence. Whether you are buying, refinancing, or looking to get home equity, FreeRateUpdate.com makes it fast and free. Recognized by Inc. Magazine as one of America's fastest-growing co
Écrit par l'entreprise
Coordonnées de contact
2 Ponds Edge Dr, 19317, Chadds Ford, Etats-Unis
- (844) 326-3442
- support@freerateupdate,com
- freerateupdate.com
4,3
Excellent
751 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Effort
Willing to put in the time on a holiday, when I was available all day to chat and get assignments s done.
8 septembre 2026
Réponse de FreeRateUpdate.com
Thank you, Jeffrey! Glad someone was willing to work around your schedule to get things done.
Réponse de FreeRateUpdate.com
Thanks for the feedback — we'll pass along the navigation note to the team.
Réponse de FreeRateUpdate.com
Thank you, Carolyn! Glad it was fast and steady the whole way through.
Réponse de FreeRateUpdate.com
Thank you, Christopher! We're so glad the process felt easy and that you found the information helpful along the way.
Réponse de FreeRateUpdate.com
Thank you, Cheryl! We're so glad you found the team courteous and helpful — that means a lot to us.
Guide me through to get easy contact…
Guide me through to get easy contact with my solar loan company goodleap for good conversation about my loan agreement.
30 août 2026
Réponse de FreeRateUpdate.com
Thank you for the review, Paul! For anything specific to your GoodLeap loan agreement, that would be best handled directly with them since they service that loan.
My loan officer Jordan was awesome at…
My loan officer Jordan was awesome at answering my questions and spending time finding answers and explaining things to me
28 août 2026
Réponse de FreeRateUpdate.com
Thank you, Ruth! Glad Jordan took the time to answer your questions and explain everything clearly.
Réponse de FreeRateUpdate.com
Thank you, Jim! Glad the application was easy and Ben was helpful.
I went though FreeRateUpdate.com to…
I went though FreeRateUpdate.com to find a lender to do my refinance. I got several responses, including the one I eventually used to close my loan. It was a great experience.
21 juillet 2026
Réponse de FreeRateUpdate.com
Thank you, Marc! Glad it was a great experience and that you found the right lender for your refinance.
Megan Made the Entire Process Exceptional
Megan at West Capital was absolutely outstanding from start to finish. She was professional, knowledgeable, responsive, and genuinely a pleasure to work with. She kept us informed throughout the entire process, explained everything clearly, and was always quick to answer questions or address anything that came up.
What impressed me most was how easy Megan made the whole experience. She stayed on top of every detail and made us feel like our loan was a priority rather than just another application. That level of communication and personal attention is increasingly hard to find.
I would not hesitate to work with Megan and West Capital again, and I would enthusiastically recommend her to anyone looking for a knowledgeable, dependable, and attentive lending professional. Five stars without hesitation!
21 août 2026
Réponse de FreeRateUpdate.com
Thank you for such a detailed review, Kevin! So glad Megan made the process feel like a priority with that level of communication.
Application is user friendly
Application is user friendly. Efficient, prompt with excellent customer communication and service
20 août 2026
Réponse de FreeRateUpdate.com
Thank you, Kitty! Glad the application felt easy and the communication was on point.
Customer Communication and Patience with Customer Service.
We Appreciated the Patiences Alan A. Berry, Branch Manager in Explaining the Process and Walking Us through the HELCO Loan Application.
We would Highly Recommend Your Company and especially Recommend Alan to Our Family and Friends.
19 août 2026
Réponse de FreeRateUpdate.com
Thank you, Connie! Glad Alan was so patient walking you through the process.
Réponse de FreeRateUpdate.com
Thank you, Randy! Glad you found it easy to use. 😊
My loan officer Sami was so convincing…
My loan officer Sami was so convincing and the BBBratings and the positive responses from customers, plus the rate reduction
17 août 2026
Réponse de FreeRateUpdate.com
Thank you for sharing this! Glad Sami made such a positive impression throughout the process.
Ray has been very helpful
Ray has been very helpful. The transfer to Rocket mortgage was confusing,
14 août 2026
Réponse de FreeRateUpdate.com
Thank you for sharing this, and glad Ray was so helpful throughout!
ABCD
About one minute after I filled out the form I started getting slammed with phone calls and got at least a dozen before they stopped
14 août 2026
Réponse de FreeRateUpdate.com
Appreciate you sharing this. We're a free matching service and don't place those calls ourselves — if you'd like to stop hearing from a specific lender, you can ask to be placed on their do-not-call list, or call us at 844-326-3442 and we can help sort it out.
Super easy so far
Easy the lender even asked if I prefer texts over phone. Of course I do
12 août 2026
Réponse de FreeRateUpdate.com
Thank you, Scott! Glad your lender made it easy and worked with your preference for texts. 😊
I tried countless lenders and all of…
I tried countless lenders and all of them rejected me. After speaking to Jeremy at length, he assured me he could help. And that he did. My wife and I are very grateful to Jeremy for his hard work and dedication to getting us our loan. His commitment was a blessing.
12 août 2026
Réponse de FreeRateUpdate.com
Thank you for sharing this! So glad Jeremy's persistence and dedication made the difference for you and your wife. 😊
Alex made the process simple and he was…
Alex made the process simple and he was very patient with me.
11 août 2026
Réponse de FreeRateUpdate.com
Thank you, Kurt! Glad Alex made the process simple and kept things patient throughout. 😊
Such an easy process from start to…
Such an easy process from start to finish. Loan officer, Pierre Nguyen was very attentive, helpful, patient and informative. He helped through all stages of the process. Loved working with him.
7 août 2026
Réponse de FreeRateUpdate.com
Thank you, Shelly! So glad Pierre made the process feel easy and well-guided from start to finish. 😊
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