I received a phone call right away. The agent who called was very professional and extremely helpful. It only took a couple of days for my HELOC to be approved, the process was so easy and smooth. I'm... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been contacted 3 times by 3 different people. Each one stated that they would call me back, as of yet, I haven't heard from anyone. So far, I'm very disappointed in your service and lack of com... Voir plus
L'entreprise a répondu
Pedro Ayate has been very professional, helpful, pleasant and informative. Most of the calls I answered from other lenders were pleasant and eager to help but I chose West Capital. I am still in the... Voir plus
L'entreprise a répondu
Kross was very patient with me and his approach felt very warming and trustworthy. He did a wonderful job of explaining and walking us through every step of our Journy. I felt no pressure during our... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FreeRateUpdate.com makes it fast and easy for consumers to compare mortgage and home equity options and get the best offers for their unique situation, without the hassle of shopping at multiple places one by one. Since 2008, FreeRateUpdate has made shopping for home purchase mortgages, refinances, and home equity fast and fully online. Licensed as a mortgage broker in most states NMLS #1154338. FRU has grown its network to over 700 local and nationwide lenders and brokers, big and small, covering almost any consumer's mortgage wants and needs. By connecting consumers and lenders directly, FreeRateUpdate helps more people get competitive offers, while the slow, traditional way of shopping for a mortgage becomes a thing of the past. Most recently, FreeRateUpdate has brought AI into its process, staying on the cutting edge of modernizing the mortgage shopping experience, including 100% digital options with network participants integrated from start to finish. Every lender and broker in our network is properly licensed, so you can shop with confidence. Whether you are buying, refinancing, or looking to get home equity, FreeRateUpdate.com makes it fast and free. Recognized by Inc. Magazine as one of America's fastest-growing co
Écrit par l'entreprise
Coordonnées de contact
2 Ponds Edge Dr, 19317, Chadds Ford, Etats-Unis
- (844) 326-3442
- support@freerateupdate,com
- freerateupdate.com
4,3
Excellent
751 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Waiting on line for extended time
Waiting on line for extended time . No human returned my call!
4 août 2026
Réponse de FreeRateUpdate.com
We aim to connect people quickly — if you're still waiting to hear back, feel free to call 844-326-3442 directly.
My loan officer Troy was always super…
My loan officer Troy was always super helpful and very available. He was always patient and never made me feel pressured in any way. The process was quick and easy and there was no hidden surprises. I would definitely recommend them.
29 juillet 2026
Réponse de FreeRateUpdate.com
Thank you for sharing this! So glad Troy made the process feel patient and pressure-free. 😊
Réponse de FreeRateUpdate.com
Thank you, Cynthia! We're glad Daja worked with you on your terms. 😊
Very easy to use
23 juillet 2026
Réponse de FreeRateUpdate.com
Thank you, Linda! Glad it was an easy process. 😊
Family members
It was really nice working with you.Every thing went as you would hope for. The whole process went smoothly and with a smile hard to do anymore. Thank you
16 juillet 2026
Avis spontané
Réponse de FreeRateUpdate.com
Thank you, Sandra! So glad the process went smoothly and that it felt like a positive experience from start to finish. 😊
It was such an easy process
It was such an easy process. Took one day to apply and be approved.
Excellent communication and I was kept informed of the progress securing my loan. Closed my loan and was funded in 3 days.
18 juillet 2026
Réponse de FreeRateUpdate.com
Thank you, Dave! We're so glad the process was quick and smooth, and that you were kept in the loop every step of the way from application to funding. We appreciate you taking the time to share this!
Réponse de FreeRateUpdate.com
Thank you for the kind words, Paula! We're glad you had a quick experience working with us.
Every thing was handled properly and…
Every thing was handled properly and perfectly. Easy with the help of my agent.
17 juillet 2026
Réponse de FreeRateUpdate.com
Thank you, Thomas! We're so glad everything went smoothly and that your agent made the process easy for you.
Excellent experience
Giovanni was very kind and helpful.
Excellent professional, he explained everything to me and answered all my questions.
Thank you.
14 juillet 2026
Réponse de FreeRateUpdate.com
Thank you, Marcos! We're so glad you had such a positive experience and that all your questions were answered along the way.
Réponse de FreeRateUpdate.com
Thanks, James! Glad our team could get you clear, quick answers.
WCL Review
They were wonderful, professional, easy to understand, transparent, knew the business, and non-pushy. Great experience with Michael Erickson from West Capital Lending.
7 juillet 2026
Réponse de FreeRateUpdate.com
Thank you, Roxanna! So glad Michael Erickson made the process transparent and easy to understand — we'll pass along the kind words. 😊
So helpful and courteous
My interest was at the top of the list. Lower payment, keeping the interest as low as possible and combining both loans. Phone application was a smooth and easy process .
7 juillet 2026
Réponse de FreeRateUpdate.com
Thanks so much for sharing this, Ida! We're glad the phone application felt smooth and that keeping your payment and interest as low as possible was a priority. 😊
I appreciate being connected with West…
I appreciate being connected with West Capital. My Loan Officer, Bradley Conroy, has been attentive and efficient through the entire process.
6 juillet 2026
Réponse de FreeRateUpdate.com
Thank you, Tricia! So glad Bradley Conroy has been attentive and efficient — we'll be sure to pass along the kind words. 😊
Réponse de FreeRateUpdate.com
Thanks, Gary. Glad the responses came through quickly for you, and we appreciate you taking the time to share it.
Réponse de FreeRateUpdate.com
Thanks for the feedback. FreeRateUpdate is a free service that connects consumers with licensed lenders so they can compare rates and options that fit their needs.
Réponse de FreeRateUpdate.com
Thank you so much, Cynthia! We're so glad Mark gave you his time and effort and was such a great help to you. We'll be sure he hears your kind words. Thank you for the wonderful review!
Drazra was very good
Drazra was very good. She explained everything. She answered my questions. She should be regonzin for her work. Thank you
25 juin 2026
Réponse de FreeRateUpdate.com
Thank you, Helen! We're thrilled Drazra took the time to explain everything and answer all your questions. Recognition well deserved, and we'll make sure she hears your praise. Thank you for the kind review!
Réponse de FreeRateUpdate.com
Thank you, Wesley! We're glad the people you spoke with explained each step clearly. 😊
Not sure what this is for
Not sure what this is for. The sales presentation? The offer? The app? Be more specific
20 juin 2026
Réponse de FreeRateUpdate.com
Thanks for asking. This review is for your experience with FreeRateUpdate, the service that connects consumers with participating lenders.
After a barrage of phone calls from…
After a barrage of phone calls from many lenders, West Capital, the one I tried first, did not work out.
Free Rate sells your personal information, so prepare to see an increase in phone call solicitors, and phishing emails.
Ended up going
20 juin 2026
Réponse de FreeRateUpdate.com
FreeRateUpdate connects consumers with participating lenders. West Capital and other lenders handle their own calls and loan options. You can ask each company contacting you to place you on its do-not-call list.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.