Freeway Insurance Avis 

5 110
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I highly recommend McKayla as an insurance agent. She has always been incredibly helpful anytime i call the insurance doctor . Unlike some agents I've dealt with in the past, she never brushes me o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Working with agent Jerod was an outstanding experience from start to finish. He helped me find the best policy at a much cheaper price than any other insurance agent. He listened to my needs and made... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

This is the second time I work with Guisell yo find me the best auto insurance at the best price! I have to thank her for that quick review of the papers during the process and fast registration of my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had a great experience working with Miguel. He was very helpful, professional, and patient throughout the entire process. Miguel took the time to answer all my questions, explain everything clearly,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Assurance auto

À propos de Freeway Insurance

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4,6

Excellent

TrustScore 4.5 sur 5

5 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 98 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(5 110)

934 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great experience and very professional…

Great experience and very professional service. Hopefully I will never have to take advantage of my policy.

22 mai 2026
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Réponse de Freeway Insurance

Customer satisfaction is our top priority; we listen to all our clients’ needs. We would like to thank you for the 5-star review you left for us. Enjoy your day!

Noté 5 sur 5 étoiles

Answering questions and getting me to…

Answering questions and getting me to the correct person to talk with,very kind It gave me the feeling the person really cared that I was locked out of my car,Thank you Freeway Insurance 🙏

21 mai 2026
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Réponse de Freeway Insurance

Customer satisfaction is our top priority; we listen to all our clients’ needs. We would like to thank you for the 5-star review you left for us. Enjoy your day!

Noté 5 sur 5 étoiles

that everything is ok

the attendance

22 mai 2026
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Réponse de Freeway Insurance

Thank you so much for sharing your experience with us today. Have a great day!

Noté 5 sur 5 étoiles

Went very well

Went very well

22 mai 2026
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Réponse de Freeway Insurance

Thank you so much for sharing your experience with us today. Have a great day!

Noté 2 sur 5 étoiles

Review

Really good price fore insurance but when changing to a new car they made me pay another $150.00 for something that didn't even go for my insurance.

22 mai 2026
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Réponse de Freeway Insurance

Thank you for sharing your experience. We understand how frustrating it can be to see an unexpected charge when switching to a new vehicle, especially if it didn’t apply to your coverage. We appreciate you bringing this to our attention so it can be reviewed and clarified.
If you’d like to discuss the charge in more detail or have someone take a closer look at your account, please contact us at (888) 443-4662. A representative can help go over what the fee was for and address your concerns directly.

Noté 5 sur 5 étoiles

Recommended by another customer

Recommended by another customer. Found the office and went in to get a quote. Quite easy and all questions were answered and even a few both of us answered before changing over. Thanks for the good service and looking forward to staying here for a while.

22 mai 2026
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Réponse de Freeway Insurance

We love to see that you are taking the time to comment on the recent interaction you had with us. Customer Satisfaction is our top priority. Have a great day!

Noté 5 sur 5 étoiles

Insured my new vehicle in matter of…

Insured my new vehicle in matter of minutes. Stayed on the phone with me the whole time and where extremely helpful.

22 mai 2026
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Réponse de Freeway Insurance

We are happy to know we have been successful in assisting you with your insurance needs. Have a great day!

Noté 5 sur 5 étoiles

Julissa Serrato helped me out and made…

Julissa Serrato helped me out and made my experience go by very fast and easy! She was super helpful and informative. Awesome!

21 mai 2026
Avis spontané
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Réponse de Freeway Insurance

Thank you for the review, we are committed to being the best agency for all your insurance needs in one stop. Have a great day!

Noté 4 sur 5 étoiles

Ramon Garcia Rojo was very patient and…

Ramon Garcia Rojo was very patient and sensitive to my problems. Ramon stayed on the phone, and if he had to put me on hold he would let me know, if it took to long Ramon would come back to let me know he was still working on it. We need more people like Ramon. Thank you very much Ramon.

20 mai 2026
Avis spontané
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Réponse de Freeway Insurance

Customer satisfaction is our top priority, thank you for reaching out to us for assistance with your insurance needs. You can always count on us when you need assistance. Enjoy the rest of your day!

Noté 5 sur 5 étoiles

My hat is off to Matt Hernandez!!

My hat is off to Matt Hernandez!!
I was in a rush to get an SR-22 for my DMV appointment the following day and Matt was able to get it done and sent electronically to them all before my appointment. And not to mention the smokin deal that Matt found for me was the cherry on the cake.
I had zero issues and it was an easy and quick process from start to finish
I would highly recommend!

19 mai 2026
Avis spontané
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Réponse de Freeway Insurance

Reading your post about our agent’s outstanding customer service, and ability to provide valuable information gives us peace of mind knowing our agents are more than capable of providing great quality service. Enjoy the rest of your day!

Noté 5 sur 5 étoiles

LA ATENCIÓN DEL PERSONAL FUÉ MUY…

LA ATENCIÓN DEL PERSONAL FUÉ MUY AGRADABLE Y NOS RESULTÓ POSITIVO EL SERVICIO QUE NOS BRINDARON, GRACIAS

1 mai 2026
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Réponse de Freeway Insurance

Gracias por darnos la oportunidad de ayudarlo con sus necesidades de seguro, brindamos un seguro de alta calidad y disfruta de la relación que construimos con nuestros clientes, ¡disfrute su día!

Noté 5 sur 5 étoiles

I would like to say that my experience…

I would like to say that my experience was very warm and pleasant working with Lila she was very knowledgeable of all the questions that I asked her was able to get me a plan that fits my budget.

Thanks Lila and Freeway Insurance

15 mai 2026
Avis spontané
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Réponse de Freeway Insurance

We attempt to always leave a great impression on any customer who comes for a new policy, drive safely and never forget we are here to help with any questions you have about your policy. Enjoy the rest of your day!

Noté 5 sur 5 étoiles

I was in the process of going back to…

I was in the process of going back to my previous car insurance company. I was transferred over to speak to Lalorrie who has been extremely helpful with finding my previous policy I had with them. She was able to find me a reasonable price quote that fits my budget. I can’t thank her enough. I highly recommend having Lalorrie as your account representative. Now I can drive at ease. Thaannkkk yoooooouuuu Lalorrie. You have amazing customer service.

15 mai 2026
Avis spontané
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Réponse de Freeway Insurance

We are glad to see we met your expectations with the policy you were looking for. We look forward to our future as client and agency for all your insurance needs. Please reach out to our customer service department for any questions, concerns or doubts you may have; we are committed to ensuring your safety on the road whenever you need us. Enjoy the rest of your day!

Noté 5 sur 5 étoiles

spoke with Alexander helped me get a…

spoke with Alexander helped me get a good price on my auto insurance. didn't have to talk to AI . thanks so much for all your help,.!!

15 mai 2026
Avis spontané
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Réponse de Freeway Insurance

Thanks for the great review! We love that you had such a great experience! Thanks for sharing the information about the interaction you had. As always, our team is looking forward to your next visit.

Noté 1 sur 5 étoiles

No me pudieron asistir en un seguro…

No me pudieron asistir en un seguro porque tenia 2 puntos y un DUI en mi record y lo que dicen en el comercial es puras mentiras no se crean de las pend.. que dicen en el comercial de Univision.

7 août 2025
Avis spontané
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Réponse de Freeway Insurance

Hi Luis,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.

Noté 1 sur 5 étoiles

DO NOT CALL OR BUY (X-Middleman)

DO NOT CALL OR BUY FROM THIS COMPANY. I just called about my renters insurance policy. The girl acted like she couldn't hear and transferred me. A dude answered and had mumbled; (Something like,) .."i'm going to call the cops." I don't know (LIKE)WHAT! he was talking about.. Anyway, I was then told my renters insurance policy had been canceled in February. I think this is why. So, I got the policy directly online through the agency. Really, I am sure the girls are beautiful, but, I do not need another baby trying to play middleman playing with his food and making a mess everywhere. Pero, yo necesito mucho mujeres de bonita en la casa y no en el calle.

13 mai 2026
Avis spontané
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Réponse de Freeway Insurance

Hi Billie,
Thank you for taking the time to share your experience. We're truly sorry to hear that your interactions with our agency left you feeling frustrated and unsupported. That’s not the level of service we strive to provide, and we appreciate your honesty in pointing out where we fell short. We’d like the opportunity to make this right. If you're open to it, please reach out to us directly at (888) 443-4662 so we can review your case and ensure you get the clarity and assistance you deserve. Thank you again for your feedback—it helps us grow and serve our clients better.

Noté 5 sur 5 étoiles

I want to express how great I felt…

I want to express how great I felt being assisted by Miss Ada Rubio at the insurance office she was very kind professional, and provided excellent customer service at all times.

14 mai 2026
Avis spontané
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Réponse de Freeway Insurance

Thanks for the great review! We love that you had such a great experience! Thanks for sharing the information about the interaction you had. As always, our team is looking forward to your next visit.

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