Freja Bone Broth Avis 

I placed a bulk order for Freja bone broth because I have been prescribed it by my nutritionist to help with my compromised digestive system that has pathogens that shouldn't be there. First of all I have to say I really like their products. But....

I had a problem with my first delivery caused by the courier which meant I wasn't confident the products were safe to consume and there is a risk to my health. I reported this to Freja the same day as it was delivered and sent pictures showing the state of the package. At first, Evie responded quickly and apologised and offered to assist. Her last message to me was on 5 Jan asking for extra information and pictures which I supplied the same day. I didn't get a reply. I chased her on 8 Jan for an update, no reply. I chased again on 13 Jan saying if she doesn't reply I will leave a review here to reflect my disappointment with such awful customer care and this review is a fair reflection of that. I fully appreciate the issue I experienced was not a direct result of Freja Foods, but it was caused by their appointed courier so it is ultimately their responsibility to put right. I will continue my quest with Freja Foods to assist with return of the goods for a full refund including postage costs as per my legal lights under the Consumer Contracts Regulations. If I don't hear from that correspondence, I will escalate this via Trading Standards for their assistance.

I will never buy directly from them again.

The instant bone broth powders are great. They are convenient, taste amazing & make me feel good too.

Hassle free shopping. I recommend Frejafoods. Thanks.

Love freja bone broth but wish they did better offers on buying direct. I often shop around and buy elsewhere as I find it cheaper then. Great product though.

I have used Freja bone broth for quite a while now along with making my own when I have time. It really is so healthy and versatile I like the classic beef best of all but always like to have the powder too. I had a problem with the discount code and sent an email and I was dealing with Evie who was so helpful and sorted it out (and refunded a little extra as a gift so thank you!!)

I just wanted to take a moment to say how much I genuinely love your products. I’ve been using the beef bone broth every morning for about a month now and the results have been amazing. I’ve only just started with the protein powder, but after such a great experience with the broth, I already know I’m in good hands.

Truly amazing products. Wishing you all the success, because I definitely want to keep using your products for a very long time!

Great tasting product, excellent company to deal with, fantastic customer service. Highly recommended.

When I received my order one of the products I ordered was incorrect. I reached out to Freja customer service using their online website link and got a very quick response via email. There was no issue in them sending me out the correct items. The customer service is excellent and Evie was most helpful.

Great bone broth and have moved away from my go to Bisto brand. Great taste. Use both bone broth and instant for chicken and beef. Instant makes great gravy. Customer service is quick to respond and change subscription requirements. Would highly recommend

The most delicious broth, my ultimate favourite is the chicken. A daily drink I trust and look forward to having. I also use when steaming veg to give more flavour. Customer service and team is wonderful - thank you ☺️

Great purchase. Arrived on time. Perfect product. Only negative is there is no option for a one time purchase. You have to go in and cancel subscription.

Excellent product and customer service as always- thank you 🙏

I placed my order and automatically pressed pay realising it was not my present address. I contacted customer services who promptly fixed my error even though order was processed. I am extremely happy with the service I received. Thank you .

Delicious chicken instant ramen and responsive and helpful customer service

Freja is a great company with great bone broth, it is the best out there and I recommend them to anyone who wants a healthy lifestyle and a healthy gut. I have a cup of bone broth every day, and even cook with it, the chicken bone broth is lovely my favourite, try it you have nothing to lose, but everything to gain!

Excellent products great customer service.

Dreadful. Used it as a base for leek and potato soup. We both had 2 mouthfuls. That was enough.
Can't get rid of the aftertaste. Waste of quality potatoes and leeks.

The service team were really helpful and efficient at sorting out our order. Products are always delicious and super healthy, just what I’m after for my family

Excellent customer service. A caring company that isn't taking advantage of their customers.