Freja Bone Broth Avis 

259
•
TrustScore 4.5 sur 5

4,3

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Noté 5 sur 5 étoiles

I have been buying Freja products for a while I enjoy their bone broth and use the instant sachets when away from home I find them nourishing easy and full of goodness and comforting recently I... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Love this brand and their product! I use the chocolate and vanilla collagen protein powder. It makes for a delicious smoothie with milk! Used it throughout my pregnancy and now in my postpartum jour... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Having used the bone broth cartons for a few years, I decided to try their new matcha flavoured collagen protein blend powder. What a mistake. No taste testing can have been done when developi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Freja Rich Chicken Bone Broth… easy to order, carefully packaged and used for the first time in my brocoli and stilton soup. Wow… brought a whole new depth to the flavours:)

L'entreprise a répondu


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4,3

Excellent

TrustScore 4.5 sur 5

259 avis

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A répondu à 73 % de ses avis négatifs

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4,3

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(259)

130 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great Company

Excellent company to deal with. Unfortunately their product wasn’t for me, and they refunded my money, no quibble. How companies SHOULD be run!

11 décembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Elizabeth,

Thank you for your review! So pleased we could sort this out for you 😊

Evie,
Team Freja

Noté 5 sur 5 étoiles

Lovely product and excellent customer service

I love these products. I have a subscription for the chicken bone broth, it’s delicious and I’ve noticed improvements in my hair, skin and joints since I’ve included bone broth in my daily routine. Customer service is also excellent.

10 décembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Hayley,

Thank you for the kind words on our products and customer service! So pleased bone broth has become apart of your daily routine 🙌

Evie,
Team Freja

Noté 1 sur 5 étoiles

First time buyer - chicken powder - Very bad smell, hard to drink.

First time buyer. I bought the chicken powder as at the time the beef one was out of stock which I would of favoured.

I have to honestly say it's extremely difficult to drink. The smell is so so strong, and it nearly makes me bork trying to drink it as the smell is so bad.

Not sure if I've had a bad batch as I read other reviews and people are positive about it.
The powder is not clear either, more like a yellowy colour, which is misleading as online all the images portray it as been more off a clear consistency. So I'd say that's false, well it is with the powder version anyway.

So I'm really struggling to even use this product.

I do want to try the beef product, but after this experience I would favour trying the cartons as opposed to the powder.

9 décembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi there,

Thanks for your honest feedback and we’re sorry this one didn’t work for you.

Our Chicken Bone Broth Protein isn’t designed to be sipped on its own, but added to recipes as a way to boost protein, collagen and amino acids. The smell and colour can be quite strong when mixed with just water, so we usually recommend blending it into soups, stews or savoury meals.

Please do reach out to our customer care team at hello@frejafoods.com - we’d love to help improve your experience.

Evie,
Team Freja

Noté 5 sur 5 étoiles

Products are excellent and have really…

Products are excellent and have really helped in the care of my dad in his recovery from his knee replacement surgery.
Excellent customer service in their quick response to a refund request when a blip occurred on a discount code offered.
The website could be clearer on the full range of products options available and I’d love to have a more simple way of building my own bundle choices.
Turkey broth shouldn’t just be for Christmas!
Otherwise very happy customer. Thank you Freja

1 décembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Liz,

Thank you so much for your lovely review! We’re really glad our products have supported your Dad’s recovery, and that our team could quickly sort the refund issue.

Your feedback on the website and bundle options is greatly appreciated - we’re working on making things clearer and easier to use. We're so pleased you're enjoying the Turkey Bone Broth also!

Thanks again for your support. We’re always here if you need anything.

Evie,
Team Freja

Noté 5 sur 5 étoiles

Great products

Great products, I drink the instant bone broth every day, great protein & health benefits & tastes delicious!
I have subscribed for months and love it.
Only thing I would change is more management of subscriptions online, but the customer service is quick and helpful!

4 décembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Alexa,

Thanks for your lovely review! It's great to hear bone broth has become apart of your daily routine!

Our new subscription portal will be live within a few weeks making managing your subscriptions easier! Glad I could help in the meantime 😊

Evie,
Team Freja

Noté 5 sur 5 étoiles

Love the brand 🤍

Love the products and when I needed to reach out to their customer support, they delivered a 10/10 service 🤍

Definitely recommend Freja :)

4 décembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Shane,

Thank you for your kind review! So pleased I could help ☺️

Evie,
Team Freja

Noté 5 sur 5 étoiles

Good value and quality

Good value and quality. I have started using these at work for a tasty easy lunch while I keep working ..lovely customer service too thank you

24 novembre 2025
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Réponse de Freja Bone Broth

Hi Caroline,

Thank you for the lovely review - we really appreciate your support and are so glad you're enjoying the bone broth at work!

Evie,
Team Freja

Noté 5 sur 5 étoiles

Quick and easy from order to dispatch…

Quick and easy from order to dispatch and delivery. This is now part of my staple diet, for bone health.

24 novembre 2025
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Réponse de Freja Bone Broth

Hi Rosemary,

Thanks for the lovely review! We're so pleased bone broth has become a staple in your diet!

Evie,
Team Freja

Noté 5 sur 5 étoiles

My experience of Freja has been…5 star!

My experience of Freja has been fantastic. Unfortunately the broth wasn't for me but the customer service was absolutely amazing! I would highly recommend this company.

27 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi there,

Thank you for the kind review! We're so pleased your experience with us has been so positive 😊

Evie,
Team Freja

Noté 5 sur 5 étoiles

Great product and amazing taste

Great product and amazing taste. I love the convenience of the boxed stock which stores in the fridge door.

4 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi there,

Thanks for the lovely review! We're so pleased you're enjoying the convince of the bone broth 🙌

Evie,
Team Freja

Noté 5 sur 5 étoiles

I started drinking bone broth around a…

I started drinking bone broth around a month ago and absolutely love the taste and the health benefits! The chicken Ramen and the original chicken is particularly my favourite.
I would / have recommended this product to family and friends and I always look forward to a cup of it!

26 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Bryony,

Thanks for the amazing review! So pleased you're enjoying the bone broth and are recommending it to family and friends 🙌

The Chicken Ramen is a firm favourite in the team too!

Evie,
Team Freja

Noté 5 sur 5 étoiles

Great service and excellent product ⭐️⭐️⭐️⭐️⭐️

The product itself is fab, I have the instant broth sachets on subscription and needed to amend it, Evie from customer services was super helpful, quick to respond and courteous.

25 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Jane,

Thank you for your lovely feedback! We really appreciate your support and I'm so glad I could help 😊

Evie,
Team Freja

Noté 5 sur 5 étoiles

Great products and the best customer…

Great products and the best customer service, you actually speak to a human with a real response rather than an automated reply. I Emailed and had a very quick response and solution to an incorrect address on my order, all sorted immediately. Thank you

24 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Kelly,

Thank you for your lovely review! I am so pleased I could sort your delivery issue for you quickly 😊

Enjoy the bone broths!

Evie,
Team Freja

Noté 5 sur 5 étoiles

Thank you so much for the high quality…

Thank you so much for the high quality of the product and for your excellent customer care!

11 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Verona,

Thank you very much for your review! So pleased we could help you 😊

Evie,
Team Freja

Noté 5 sur 5 étoiles

Brilliant customer service.

I love the Freja products, they are so nutritious and tasty. Their communication and customer service is brilliant. Thank you Freja.

19 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Sarah,

Thank you very much for your kind words and support 😊

Evie,
Team Freja

Noté 5 sur 5 étoiles

I had a problem was dealt with…

I had a problem was dealt with extremely quickly, fantastic customer service above and beyond my expectations, will always continue to use all their amazing products.

17 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Julie,

Thank you for your kind review! So pleased I could help you 😊

Evie,
Team Freja

Noté 5 sur 5 étoiles

Excellent

Excellent customer service and the broths are delicious.

7 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi there,

Thanks for the lovely review 🫶

Evie,
Team Freja

Noté 5 sur 5 étoiles

I’ve been buying the bone broths for a…

I’ve been buying the bone broths for a year now as I love them as a tasty drink or to add to sauces or gravy’s. Recently I bought the beef pho and chicken ramen which are both excellent base for noodle soups or, again as a tasty drink. I also have tried the strawberry protein shake and these are great to keep me going if I don’t have the time to prepare lunch or a snack. I would certainly say to give Freja a try they are delicious products

12 novembre 2025
Avis spontané
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Réponse de Freja Bone Broth

Hi Cindy,

Thank you for the kind words and for being with us for the past year!

It’s lovely to hear how you’re enjoying the bone broths, whether in soups, sauces or simply as a savoury sip. The Chicken Ramen and Beef Pho were made for exactly that - quick, clean, and full of flavour! We’re so glad the Strawberry Shake is helping keep you going on busy days too.

Thanks again for sharing!

Evie,
Team Freja

Noté 5 sur 5 étoiles

Everything worked as expected

Everything worked as expected, ordering was easy progressing to a simple payment option. I was kept informed on the progress of my order/delivery which arrived promptly in good condition. The products are delicious. Absolutely no complaints, keep up the excellent work.

26 octobre 2025
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Réponse de Freja Bone Broth

Hi there,

Thank you so much for your review! We’re really glad everything arrived smoothly, and even happier to hear you're enjoying the products 🙌

Evie,
Team Freja

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