Frias Properties of Aspen Snowmass Avis 

The room was just gorgeous and very well appointed. The staff were professional and engaged! We will be back!

The home was very comfortable and well-appointed. The response time of the customer service rep was very good. When a battery in one of the home alarms was chirping one night, a maintenance person arrived early the next morning to fix it. We were very happy with our Frias rental experience.

The parking instructions for the hotel are less then optimal. The map that was given during after hours check was basically useless. The room could hear everything outside, was woken up to glass and bottles being dumped into trashcans all morning.

On the positive side, the rooms were clean and very nice.

Clean, great access instructions and well mainatained

Company very organized. Apartment clean & adequate. Next time ill ask a few more questions….ie. 3 bedrooms need to have 3 baths for us. We made it work!

Great location. Staff at the desk were very helpful. The shower handle was a little rickety and would come off in our hands. The breakfast was adequate. The cost of the room was a little high. Nice to be in the middle of things and in an historic hotel. Also, no parking on the premises. But Assistance with where to park off premises.

Beautiful property. Very Helpful throughout.

Great spot, super clean and easy to get to. About 8 mins from the airport. Access to main area was great and plenty of good restaurants in the area as well. Quite place. Would 100% stay here again.

The condo was almost falling apart. Terrible appliances , beds , pillows, linens…

The location was perfect! It was also very clean and the washer and dryer access was great.

We have booked rooms with Frias for many years and they have never let us down. Our locations have been awesome. Walking distance very close to everything that we enjoy.

Aug 5. Just before our flight leaving Phoenix to Aspen, called hotel to check in and discovered no current reservations for Aug 5 - Aug 8. The reservations were booked July 5 - July 8 and canceled as a NO SHOW. May have been my fault but spoke to Frias rep on July 19th to make reservation in Aug. Anyway, Spoke to a gentleman named Jack a Frias Rep and he got our reservation back. Everything worked out for us. Had a wonderful time in Aspen after all. Thanks Jack

The property was great; clean, convenient and quiet.
The check-in / out process was easy.
The ONLY issue we encountered was when my older daughter called the office to get let into the condo on Wednesday, 8/6.
We had all traveled to SnowMass to catch the bus, so naturally we only took one key.
Not wanting to lose it in the river, I left it in my truck.
My Wife twisted her ankle/foot on the rafting trip, so we had the bus drop them at the condo to eliminate her walking on it.
When my oldest called for help getting in, the person on duty was short, bordering on rude. The person let her know that she’d send a maintenance person over to let them in.
After waiting about 10min, she called back. At this point my daughter started explaining the situation when the person interrupted her, with, “Yep. Same person.”
That type of response is NOT professional, nor is it warranted.
That person is fortunate is was not me on the phone with them.
I wouldn’t have been as polite as my daughter who just said, “OK, thanks”
And went to find the maintenance person who ultimately let them in.

The responsiveness of the management company was great. Everything was as described!

the advertising indicated the house was air conditioned - the house was not air conditioned and very hot the entire week - especially in the afternoons as the sun was coming through the top windows in the living area - the maintenance team brought in several large box fans - but it was still very warm - the internet was not reliable/dependable for work calls and conferences - the house smelled very musty - we are from Texas and know the awful musty smell is caused by excess moisture and poor ventilation. we believe the downstairs bedrooms have mold, mildew, and bacteria - the maintenance team told us they did not smell anything and brought more fans - even our guests and friends we invited over commented on the heat and the smell. we would not recommend this property - nor would we rent this property again - especially given the amount of money we spent

Title: Exceptional Service That Saved Our Vacation!

I can't express enough gratitude for the incredible assistance provided by Lesley and Elena. After a disastrous first night in a rental from another company—plagued with unbearable noise and other issues that made sleep impossible—I found myself in a bind, desperate for a solution.

Thankfully, I spoke with Lesley at her office, and she was immediately responsive and eager to help. She went above and beyond to ensure we secured alternate accommodations the very same day. Her professionalism and genuine concern for our situation were evident from the start.

Elena was equally outstanding, maintaining constant communication and providing invaluable support throughout the process. Their combined efforts transformed what could have been a ruined vacation into a relaxing and enjoyable experience for our family.

Lesley and Elena’s dedication, prompt action, and personal attention truly saved our vacation. I am deeply appreciative of everything they did for us, and I can't recommend their services highly enough.

Everyone at Frias was very helpful and made our stay enjoyable. Lesley was very responsive and helpful with questions and requests, making it easy to focus on our time in Aspen and not worry about all the details that require attention.

Andrew Myatt is the best . We will keep returning due to his professional service