The delivery was delayed,most of Items were delivered damaged and the ones that had no damage were covered and sticky from the damaged cartons. I contacted funkin cocktails about this and they apo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Bought for Christmas so not physically tried yet (usually buy the cans, so hopefully just as good)! Would have given 5 stars but knocked one off due to - 1. several emails after purchase highlight... Voir plus
This company definitely deserves more than just 5 Stars 💫 the cocktail mixes that they provide are absolutely remarkable and taste better that the ones on the cruise ships and in any bar. They work p... Voir plus
L'entreprise a répondu
I have ordered twice from Funkin Cocktails, both times I have had great experience. My first order was delayed due to no fault of the company but the communication was brilliant. The second order agai... Voir plus
À propos de l'entreprise
- Fabricant d'alcool
- aussi dans
- Bar
- Distributeur de boissons
- Grossiste en boissons alcoolisées
- Magasin d'alcool
- Traiteur
Écrit par l'entreprise
FUNKIN COCKTAILS are the market leading fruit purée and cocktail mixer brand. With over 20 years of experience working with and supplying some of the best bars and mixologist with our award-winning products, we know a thing or two about cocktails. Recreate bar quality cocktail, with our real fruit cocktail ingredients. Discover more about FUNKIN COCKTAILS and our range of mixers, purees & syrups as well as ready-to-drink cocktail cans and bottles on our website.
Reasons to buy from funkin.co.uk
Écrit par l'entreprise
- Our aim is to democratise cocktails - we exist to make ordinary drinking occasions extraordinary. Whether you are out with friends at the bar, socialising at home or having an event, FUNKIN COCKTAILS has the solution for you!
- Free Delivery!
- Get free delivery when you spend over £60 at funkin.co.uk. Includes cocktail ingredients, ready-to-drink items and equipment!
- Wide Product Range!
- Whether you own a bar or a restaurant, is hosting an event or simply want to enjoy high quality cocktails at home or with friends, we've got a product suited for the occasion.
- Customer Service!
- We pride ourselves on our commitment to our customers. If you have questions about our products, your order or simply wish to learn more about Funkin, our customer service team is ready to help you out!
- Safe & Secure Payment
- We accept debit/credit cards, as well as PayPal, Apple Pay and Shop Pay. for fast, hassle-free, secure payment
Funkin Cocktails Guarantee
Free standard delivery on orders over £50!
We offer free standard delivery when you spend at least £50 on the funkin.co.uk website!
Coordonnées de contact
122 Arlington Road, NW1 7HP, London, Royaume-Uni
- info@funkin.co.uk
- funkincocktails.co.uk
3,2
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 29 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Invisible cocktails
I would love to review my items, however they never arrived. I ordered in April 28th.
DPD messaged me on the 2nd May to say they couldn't deliver, then another message on the 3rd to say my parcel was damaged and had been returned to the seller.
I contacted Funkin and instead of a response to my query, I received a tracking email to say the parcel was still on it's way with the tracking number that links right back to DPD telling me the parcel is damaged and has been returned to the seller.
No reply to my emails, no response to my FB message, and no idea where my items are or how to get a refund.
I am currently sat 200 miles away from home, on the holiday with friends I was supposed to be bringing the cocktail cartons to, without my drinks, out of pocket and drinking supermarket cocktails instead.
Poor service Funkin.
28 avril 2026
Réponse de Funkin Cocktails
Hello Naomi,
We're deeply sorry for this experience.
It's completely unacceptable that after DPD marked your parcel as damaged, your attempts to contact us via email and Facebook were met with silence and an unhelpful automated tracking link. We recently experienced severe operational and communication issues with our previous third-party fulfilment provider, which caused these transit damages, automated errors, and a massive customer service backlog. We have since parted ways with them to ensure this doesn't happen again.
Because of these ongoing transition issues, we are unfortunately unable to dispatch a replacement package, but we want to ensure you are fully refunded immediately so you are no longer out of pocket.
Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincerest apologies for letting you down and putting a damper on your holiday.
Best regards,
The FUNKIN Team
Generally never have problems but my…
Generally never have problems but my last order 2 containers had burst I sent pictures of the damage and emails but have had no response from Funkin
Can’t give more than 2 stars
2 mai 2026
Réponse de Funkin Cocktails
Hello Ishret,
Thank you for being a returning customer, but we're deeply sorry that we let you down so badly with this order. Receiving two burst containers is incredibly frustrating, and receiving absolutely no response to your emails and photos is completely unacceptable.
We recently experienced severe performance and communication issues with our previous third-party fulfilment provider, which resulted in transit damages and a massive backlog in our customer service inbox. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we unfortunately cannot dispatch replacement containers, but we want to process a refund for the damaged items immediately.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Damaged Order". This will route your email straight to our management team so we can bypass any backlog and prioritise your refund.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Haven’t yet received my order from…
Haven’t yet received my order from April have email in a week ago also spoke on the phone yesterday and today and have been waiting for a response via email to which I haven’t received!! My order was for a cocktail event I’m holding tomorrow Saturday 9th May
26 avril 2026
Réponse de Funkin Cocktails
Hello Sapphire,
We're deeply sorry for letting you down. Having an order from April go missing, calling us multiple times, and still not receiving a promised email response is completely unacceptable customer service.
We recently experienced major operational and communication backlogs with our previous third-party fulfilment provider, which resulted in lost shipments and severe delays in our customer support responses. We have since parted ways with them to ensure this does not happen again.
Because of these transition issues, we unfortunately cannot dispatch a replacement in time for your event, but we want to ensure you are fully refunded immediately.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincerest apologies for the frustration and the impact this has had on your event.
Best regards,
The FUNKIN Team
Réponse de Funkin Cocktails
Hello Stuart,
Thank you so much for the 5-star review! We are delighted to hear you experienced great service and fast delivery. We appreciate your support and look forward to serving you again soon!
Best,
The FUNKIN Team
Yummy cocktails
Easy to use website
Gorgeous cocktails at reasonable prices
I used chocolate espresso martini and black forest martini in a chocolate mousse mix...YUMMY
Speedy delivery
Will definetly order again
7 mai 2026
Avis spontané
Réponse de Funkin Cocktails
Hello Martina,
Thank you so much for the wonderful 5-star review!
We're absolutely blown away by your creativity, using our Chocolate Espresso Martini and Black Forest Martini in a chocolate mousse mix sounds incredibly delicious!
We're so glad you found the website easy to use and enjoyed the speedy delivery. We can't wait to help you stock up for your next creation!
Cheers,
The FUNKIN Team
The cocktails are excellent
The cocktails are excellent - delivery service from Yodel wasn’t
28 avril 2026
Réponse de Funkin Cocktails
Hello Richard,
Thank you so much for the 5-star review! We are absolutely thrilled to hear that you find our cocktails excellent.
At the same time, we want to sincerely apologise that the delivery service from Yodel wasn't up to scratch.
We truly appreciate your feedback and your patience. We look forward to giving you a completely seamless experience from order to delivery next time!
Best regards,
The FUNKIN Team
You have sent me this and I've not even…
You have sent me this and I've not even got the product yet ??
29 avril 2026
Réponse de Funkin Cocktails
Hello Andy,
We're deeply sorry for the frustration this has caused. Receiving an automated invite to review our service before you've even received your package is completely unacceptable, and we understand your annoyance.
We recently experienced severe performance and delivery delays with our previous third-party fulfilment provider, which caused multiple orders to go missing or face extreme backlogs while our automated systems kept sending emails out. We've since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we unfortunately can't dispatch a replacement, but we want to make sure you are fully refunded immediately.
Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Unable to contact anyone regarding…
Unable to contact anyone regarding products, no answer on phone or response to emails
24 avril 2026
Réponse de Funkin Cocktails
Hello Craig,
We're truly sorry that you have been unable to reach anyone regarding your products and that your phone calls and emails have gone unanswered. This is not the level of service we want to provide.
We recently experienced severe customer service backlogs with our previous third-party fulfilment provider, which caused significant delays across our communication channels.
We want to get your product questions answered right away. Please email our dedicated team directly at consumercare@agbarr.co.uk with your order details and the subject line "Trustpilot - Product Query". They will prioritise your message and ensure this is looked into as a matter of urgency.
Thank you for your patience, and please accept our sincere apologies for the frustration caused.
Best regards,
The FUNKIN Team
Réponse de Funkin Cocktails
Hello Kelly,
We're truly sorry to hear that you haven't received your items. We understand how frustrating this is and apologise for letting you down.
We recently experienced severe delivery and operational backlogs with our previous third-party fulfilment provider, which caused multiple shipments to go missing. We have since parted ways with them to ensure this doesn't happen again.
Because of these ongoing transition issues, we are unfortunately unable to dispatch a replacement package, but we want to make sure you are fully refunded immediately.
Please email us directly at info@funkin.co.uk with your order number and use the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and prioritise your refund.
Thank you for your patience, and please accept our sincere apologies.
Best regards,
The FUNKIN Team
Wrong products sent
Wrong products sent. No response to my email and no contact number on website.
21 avril 2026
Réponse de Funkin Cocktails
Hello Caroline,
We're truly sorry for this experience. Receiving the wrong items, finding no contact number, and getting no response to your email is incredibly frustrating, and we apologise for letting you down.
We recently experienced severe performance and communication backlogs with our previous third-party fulfilment provider, which caused order picking errors and a massive customer service inbox delay. We have since parted ways with them to make sure this doesn't happen again.
We want to fix this for you right away. Please email our dedicated team directly at consumercare@agbarr.co.uk with your order number, details of the incorrect items you received, and the subject line "Trustpilot - Wrong Product". They will prioritise your message and ensure this is resolved for you as a matter of urgency.
Thank you for your patience, and please accept our sincere apologies.
Best regards,
The FUNKIN Team
Order Incomplete and Late
We ordered six different flavours to last us the bank holiday weekend. At no point during the ordering process were we informed that anything was out of stock.
We only received two flavours and are still waiting for the rest of the order. I have emailed asking for an explanation and received no reply.
Asking for a review before we even receive our entire order is baffling.
27 avril 2026
Réponse de Funkin Cocktails
Hello Ali,
We're deeply sorry for this experience. Ordering six flavours to enjoy over the bank holiday weekend, only receiving two without warning, and getting no reply to your emails is completely unacceptable. We also completely agree that receiving an automated review request before your actual order has even arrived is deeply frustrating.
We recently experienced severe operational and communication backlogs with our previous third-party fulfilment provider, which caused split delivery errors, missing packages, and massive customer service delays. We have since parted ways with them to make sure this doesn't happen again.
We want to look into your missing items right away. Please email our dedicated team directly at consumercare@agbarr.co.uk with your order number, details of the missing flavours, and the subject line "Trustpilot - Incomplete Order". They will prioritise your message and ensure this is resolved for you as a matter of urgency.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Cocktails not delivered
We did not receive the cocktails, they were delivered to the wrong address, we have had no communication from either the delivery company or Funkin about the location of them. We have requested a refund immediately.
26 avril 2026
Réponse de Funkin Cocktails
Hello Jessica,
We're deeply sorry for the terrible experience. Having your cocktails delivered to the wrong address and receiving no communication from us or the courier is completely unacceptable, and we understand your frustration.
We recently experienced major delivery and operational errors with our previous third-party fulfilment provider, which led to incorrect courier routing and a severe customer service inbox delay. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we unfortunately cannot dispatch a replacement package, but we want to ensure your refund request is processed immediately.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will flag your message straight to our management team so we can bypass any backlog and prioritise your refund.
Thank you for your patience, and please accept our sincerest apologies for letting you down.
Best regards,
The FUNKIN Team
Excellent experience
Excellent experience - there was a problem with my delivery and customer service responded really quickly and rearranged delivery with an extra item in the package- would not hesitate to use them again. Huge thanks!
26 avril 2026
Réponse de Funkin Cocktails
Hello Verna,
Thank you so much for the wonderful 5-star review!
While we always aim for a perfect first delivery, we're absolutely delighted to hear that our customer service team responded quickly, sorted everything out, and added a little extra treat to your package. Your kind words mean the world to us.
We truly appreciate your support and look forward to welcoming you back for another excellent experience soon!
Best,
The FUNKIN Team
This company definitely deserves more…
This company definitely deserves more than just 5 Stars 💫 the cocktail mixes that they provide are absolutely remarkable and taste better that the ones on the cruise ships and in any bar. They work perfectly with my ninja FS310 which I was pleasantly surprised I will be buying from this company constantly and I’ll definitely recommend them. Absolute delight. Thank you so much for a wonderful experience 💞🙌🏽🥰
26 avril 2026
Réponse de Funkin Cocktails
Hello Rachael,
Thank you so much for such an incredible review! 💫
Hearing that our cocktail mixes taste better than the ones on cruise ships and in bars is the ultimate compliment!
Thank you for your kind words and recommendation.
Cheers,
The FUNKIN Team
Réponse de Funkin Cocktails
Hello Macie,
Thank you so much for the 5-star review! We're thrilled to hear that you had an amazing experience with both our products and our delivery service.
We truly appreciate your support and look forward to serving you again soon!
Best,
The FUNKIN Team
The taste of coctail mixers is great, poor packaging again
The taste of coctail mixers is great. Packaging as last time very poor, 2 of 4 boxes were squized as last time ( last time one of the broke in the box )
23 avril 2026
Réponse de Funkin Cocktails
Hello Marcin,
Thank you for taking the time to leave a review. We're so glad to hear that you love the taste of our cocktail mixers, but we are deeply sorry that your boxes arrived squished for a second time in a row.
You shouldn't have to deal with damaged packaging, especially as a returning customer. We recently experienced severe handling and fulfillment issues with our previous third-party logistics provider, which caused these packaging failures. To make sure your future orders arrive in pristine condition, we have since parted ways with them.
If any of the contents were damaged or leaked, please email our team directly at consumercare@agbarr.co.uk with your order number and the subject line "Trustpilot - Packaging Issue" so we can sort a partial refund or resolution for you right away.
Thank you for your continued loyalty!
Best regards,
The FUNKIN Team
Réponse de Funkin Cocktails
Hello Maria,
Thank you so much for the 5-star review! We are delighted to hear that you love our products and had such a fab, fast delivery experience with us.
We truly appreciate your support and look forward to serving you again soon!
Best,
The FUNKIN Team
Great prices and choice of drinks and…
Great prices and choice of drinks and quick delivery very happy with my purchase
27 mars 2026
Réponse de Funkin Cocktails
Hi Kate,
Thank you so much for the 5-star review! We're delighted to hear that you were happy with our prices, selection of drinks, and quick delivery.
We truly appreciate your support and look forward to your next order!
Best,
The FUNKIN Team
Very happy with my purchase
Very happy with my purchase
They are so fresh and fruity, delicious
Will definitely buy again
15 avril 2026
Réponse de Funkin Cocktails
Hello Jackie,
Thank you so much for the 5-star review!
We truly appreciate your support and look forward to welcoming you back for your next order!
Best,
The FUNKIN Team
The best pinacolada mocktail in my…
The best pinacolada mocktail in my opinion as it’s creamy unlike others that are just like a pineapple juice!!
14 avril 2026
Réponse de Funkin Cocktails
Hello Emma,
Thank you so much for the 5-star review!
We're thrilled to hear that you love our Piña Colada mocktail! Getting that rich, authentic creaminess just right is exactly what we aim for 🍍🥥
Thank you for your support, and cheers to your next delicious glass!
Best,
The FUNKIN Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.