I still don’t have my cocktails which I ordered for a party we were throwing a few days ago. The customer service is woeful. I’d strongly advise to buy via a supermarket instead.
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Lisez les avis des autres
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Voir plus
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Voir plus
L'entreprise a répondu
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Coordonnées de contact
80 Palewell Park , SW148JH, London, Royaume-Uni
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,2
Bien
243 avis
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A répondu à 50 % de ses avis négatifs
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I ordered 400 x 125ml of the Spicy…
I ordered 400 x 125ml of the Spicy Margs and Tommy's for my wedding. The order arrived on time, exactly when expected, and they went down incredibly well at the wedding. I'm pretty sure that's what kept the dance floor full the entire night - always a good sign! Highly recommend.
22 août 2026
Avis spontané
I still don’t have my cocktails
I still don’t have my cocktails which I ordered for a party we were throwing a few days ago. The customer service is woeful. I’d strongly advise to buy via a supermarket instead.
24 août 2026
Unfortunately I am yet to receive my…
Unfortunately I am yet to receive my order and I ordered it 3 weeks ago as a gift.
11 août 2026
Great service
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend absolutely loved her present. Really appreciate how they cared and fixed my issue
17 août 2026
Avis spontané
Lovely drinks
Speedy delivery, well packed. The grapefruit one is so refreshing over ice and ordered the tommys one to try which I’m sure is amazing too!
26 juin 2026
Great products and great cocktails
Great products and great tequila ready to use cocktails.
24 juin 2026
Came all smashed- no one replying - resolved
Everything was wrong from start to finish, You cant contact anyone and if you send an email you get a reply after a few days, which is too late. My order arrived completely smashed, I emailed them and delivery company DPD 3 days ago and had no reply from anyone. They ruined Father's day!
Edit 7 July 2026:
Following my review and emails, they did everything to make up of it. They have sent me a brand new product and added freebies. It was too late for Father's Day, but I was able to pass it on and say that they're sorry and this is the apology. The drinks and gift boxes are lovely and delicious. Poor experience was just their customer service. I am changing my review from 1 to 4 stars as they made up for it. Poor review was not for the product but for service and delivery. I hope they improve their response time.
16 juin 2026
Réponse de Pimentae
Hi Mojca,
I am so sorry to hear about your experience and that your Father’s Day gift arrived in such poor condition. I completely understand how upsetting this must have been, especially for a special occasion.
We also want to sincerely apologise for the delay in getting back to you. This is not the standard we aim for at all, and I completely appreciate how frustrating it feels when you’re waiting for support at a time-sensitive moment.
I can see we’ve been in touch directly via email to resolve this for you, and we’re doing everything we can to put things right as quickly as possible.
Thank you for taking the time to share your feedback, we’re truly sorry we let you down here, and we’re taking this seriously to make sure it doesn’t happen again.
Warm regards,
The Pimentae Team
nothing better than Pimentae at end of…
nothing better than Pimentae at end of a long week 💕🎉
14 mai 2026
Buy it - it’s great
Taste presentation and price
Delivery was very quick and well protected - great job all around
11 mai 2026
Réponse de Pimentae
Thank you so much Anoushka!!
I bought this in Waitrose and since…the best cocktails
I bought this in Waitrose and since it’s been my favourite cocktail wish we could buy in more supermarkets. The best
24 avril 2026
long delivery time when items listed…
long delivery time when items listed online as in stock (was meant to be as a gift, but didnt arrive in time), only 1 item of my order has arrived and the other is still to be delivered (no indication that it is despatched, or an expected arrival time).
11 mars 2026
Lovely flavour and taste nice to be…
Lovely flavour and taste nice to be already mixed . Enjoyed it more as a long drink with ice so it will last longer .
9 mars 2026
Réponse de Pimentae
Thanks Jill!
Didn’t receive the product
Didn’t receive the product. Paid for next day delivery and haven’t heard anything since. I’ve emailed and DM’d on Instagram but still no reply. Very disappointing service. I just want a refund!
1 février 2026
Réponse de Pimentae
Hey Serina, we are so sorry about the delay with your order. We came back on email, unfortunately it was damaged in transit but we have now refunded the order in full for you.
I ordered the Spicy Margarita set
I ordered the Spicy Margarita set as a Christmas gift, and unfortunately one of the glasses arrived smashed. I emailed the company honestly not expecting much to be done, but I was completely blown away by the response.
The team sent out an entirely new drink set, no hassle at all. Emma, who I was emailing with, was incredibly reassuring, polite, and kind throughout the whole process. I was panicking that the Christmas present was going to be ruined, but they completely turned it around.
It’s genuinely heartwarming to see a company that truly cares about its customers. Amazing service, thoughtful communication, and a great product—couldn’t recommend them more.You are killing it girls! Keep it up
19 décembre 2025
Avis spontané
Réponse de Pimentae
Thank you so much for taking the time to leave such a lovely review Ellie, it truly means the world to us!
We’re so sorry again that your glass arrived damaged, but we’re really glad we could turn things around quickly and help save Christmas!
Looking after our customers is incredibly important to us, so hearing this feedback really does make everything we do worthwhile. Thank you for your support and for trusting us with such a special gift 💛
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