I still don’t have my cocktails which I ordered for a party we were throwing a few days ago. The customer service is woeful. I’d strongly advise to buy via a supermarket instead.
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Lisez les avis des autres
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Voir plus
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Voir plus
L'entreprise a répondu
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Coordonnées de contact
80 Palewell Park , SW148JH, London, Royaume-Uni
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,2
Bien
243 avis
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For the 2nd year running the Pimentae…
For the 2nd year running the Pimentae Spicy Marg box is in the fridge for the festive season. Honestly it’s the best one out there. Perfect strength, not too sweet, lovely rounded flavour with a bit of kick.
26 novembre 2025
Réponse de Pimentae
Thank you so much for coming back to us for a second year that really means the world ❤️
We’re absolutely delighted to hear the Spicy Marg has become part of your festive tradition! Hearing that you love the balance, flavour, and little kick is exactly what we hope for when creating it.
Fantastic product
Fantastic product. Amazing quality and looks great too. Quick delivery and communication. Highly recommend 👌
30 novembre 2025
Réponse de Pimentae
Thank you so much Lorna!!!
TURNED AROUND A DISSPOINTING EXPEREINCE - LOVELY STAFF
UPDATED REVIEW - Received a hamper which was poorly packaged and smashed all over the box on Friday - we contacted straight away via all channels but struggled to get through to anyone. After a couple of days chasing we did get a response once I contacted again via Instagram comments. The people who in which we spoke too have been lovely and said they would look into where our messages/emails went missing. Then on an email response we were also told it would be looked into how they were packaged which is great for future customers too that it isn't being treated as an isolated incident and they have care for fixing issues.
We are having our order replaced and they have kindly sent a gift to apologise for the chasing which is going above standard customer service now it has been picked up and it is much appreciated.
Completely turned our experience around when we had a response and we look forward to giving the hamper as a gift this Christmas.
We haven't tried the product ourselves but the person we are buying it for loves it.
Really helpful in turning a bad experience into a good one, and I would 100% shop with them again.
28 novembre 2025
Avis spontané
Réponse de Pimentae
Hi Shauna, we are so sorry that your hamper got damaged in transit, we have raised this with our warehouse in terms of the way it was pack and have replaced your order for you. Apologies for the delay in coming back to your query, we are a small team and don't work on a weekend so we have been trying to get through all our customer messages that came through over the Black Friday weekend. Thank you for your patience.
Disappointed
I had high hopes for this but it was a huge disappointment. Bought a box of spicy margarita for my birthday party but it tasted like washing up liquid, not spicy at all, couldnt taste any tequila and way too citrusy. Left with nearly full box. Wasted £160.
27 octobre 2025
Réponse de Pimentae
Hi there,
We’re so sorry to hear this, that definitely doesn’t sound normal and is absolutely not the experience we want anyone to have with our cocktails. We’d really love to look into this for you and make things right.
Please could you drop us an email at hello@pimentaedrinks.com so we can investigate this properly?
Thank you for letting us know, and again, we’re so sorry for the disappointment.
Warm wishes,
The Pimentae Team
Bad packaging
The product itself looks great and the order was very quick. However I paid extra for a gift bag as this item is intended as a gift, which arrived crumpled as it was packaged up in a box which was too small. Not a major problem but a little disappointing.
7 novembre 2025
Réponse de Pimentae
Hey Beth, we are so sorry to hear this. If you email hello@pimentaedrinks.com with your order number, we are more than happy to replace the damaged bottle bag.
Wedding cocktails of choice
We supplied Pimentae’s bag-in-box Spicy and Cucumber margarita cocktails to our guests at cocktail hour on our wedding day. As the pre-mixed cocktails only need to be shaken over ice and garnished, Pimentae’s bag-in-box margaritas provided a stress-free efficient serving experience for our caterers not to mention delicious! The quality of the cocktail is head and shoulders above the rest of other companies producing pre mixed cocktails. The cucumber flavour was refreshing whilst the spicy flavour had a lively kick to it, especially when garnished with a chilli. Would highly recommend for serving at parties, events or weddings for fuss free hosting!
5 février 2025
Réponse de Pimentae
Oh wow, thank you so much for this gorgeous review Susanna! ❤️
We feel genuinely honoured that you chose Pimentae to be part of such a special moment in your lives. Hearing that our Spicy and Cucumber margaritas helped make cocktail hour smooth, stress-free and delicious for you and your guests honestly means the world to us.
The way you described the serves (especially that spicy marg with a chilli garnish 😍) made our whole team smile. We pour so much love into making sure our cocktails taste bar-quality straight from the pack, so your feedback truly made our day!!!
Complete lack of customer service
I really don’t want to give a small business a poor review but I have not had a good experience. I ordered a box as a thank you gift on the basis it would be delivered next day, which as it was a Friday, I expected delivery on the Monday or Tuesday the following week. I received an order confirmation and also an acknowledgement from the courier to say the order had been notified and they were awaiting my package. 11 days later I have had no further update despite contacting Pimentae twice. I am extremely disappointed with the lack of customer service. This was a time critical gift. I still await a response to my emails.
31 octobre 2025
Réponse de Pimentae
Hi Amanda, we are really sorry to hear this. We have tried to get in contact with you three times about your order but keep getting a bounce back on your email. If you could email hello@pimentaedrinks.com and let us know if there is another way to contact you. Unfortunately your parcel was damaged by the courier but we have sent your replacement.
Never received my order and no response
I have not received my order and I have emailed for a refund, but no response. Very disappointed at such bad service. Had high hopes for this brand but I guess I will never know...
5 octobre 2025
Réponse de Pimentae
Hi Rachel,
I’m so sorry to hear this, and even more sorry that we didn’t spot your messages sooner, they were, unfortunately, filtered into our spam folder, and we only just discovered them. That’s absolutely not the experience we want you (or anyone) to have.
Your order was dispatched on time but got held up unexpectedly at the DPD depot, which we completely understand was frustrating, especially as you’d ordered it for a specific occasion. We've now issued you a full refund, and if your parcel does still arrive, please feel free to keep it with our compliments.
We're truly sorry for the radio silence and any disappointment caused. We’re also reaching out directly via email to make things right
With sincere apologies again,
Team Pimentae
The mixing is so pure.
The mixing is so pure.
Easy to serve & very smooth to drink.
Great size.
Delivered promptly & great value for money.
30 septembre 2025
Réponse de Pimentae
Thank you so much for the great feedback Natasha!
Great service packaged well not tried…
Great service packaged well not tried them yet but I'm sure they will be delightful
20 septembre 2025
Réponse de Pimentae
Hope the recipient enjoyed them! Thanks Judi 💖
Just perfect
Amazing customer service and super speedily delivery! Thank you so much to Frankie who was on hand for all my queries ❤️
29 juillet 2025
Réponse de Pimentae
Thanks Amelia 💕
Bought as a present
Bought as a present , so no idea what it tastes like, but the receiver of the gift says its a really nice refreshing drink. So I am looking forward to a glass.
5 Stars *****
8 juillet 2025
Réponse de Pimentae
Thanks Stewart! Hope the recipient enjoyed it 💕
Réponse de Pimentae
Thanks Mike!
The Pimentae spicy margarita is fab!
The Pimentae spicy margarita is delicious! The bottle is beautiful too which makes for an overall great experience, pleasing on the taste buds and pleasing on the eyes! Love it! A new favourite to be found in my fridge!
3 juillet 2025
Réponse de Pimentae
Means a lot! Thanks Christelle 💕
authentic taste of spicy margarita
Great authentic taste of spicy margarita!! Love it 😀 😍
26 juin 2025
Réponse de Pimentae
Thanks Michelle!!!
Réponse de Pimentae
Thank you John 💕
Réponse de Pimentae
Thanks Ashley 💕
First tried on a BA flight then two…
First tried on a BA flight then two more on the return flight - and then an order online. What a great drink!
4 juillet 2025
Réponse de Pimentae
Thank you for the lovely review Guy, we are so glad you got to enjoy the cans on BA and appreciate you ordering from us!
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