I still don’t have my cocktails which I ordered for a party we were throwing a few days ago. The customer service is woeful. I’d strongly advise to buy via a supermarket instead.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I wrote a bad review due to issue with my order but I want to write another as when the owners did get pack to me they couldn’t do more to help me, the make the situation so much better and my friend... Voir plus
As a long-term margarita lover I was a little dubious about trying a can of ready-made margarita but I couldn’t have been more wrong. These Pimentae margaritas are fantastic and really hit the spot. T... Voir plus
L'entreprise a répondu
5 stars Best customer service I have received from an online company. Initial order arrived super quick but was wrong. Emailed customer service and they were so apologetic and had a replacement... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Premium tequila cocktails that aim to liberate the way you enjoy tequila. Female founded and crafted in London, we pride ourselves on quality and experience.
Coordonnées de contact
80 Palewell Park , SW148JH, London, Royaume-Uni
- hello@pimentaedrinks.com
- pimentaedrinks.com
4,2
Bien
243 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great product!
Great product!! Waited a bit for it owing to stocking issues but excellent communication from them. Small businesses like this are a must to support. Will definitely buy again.
19 juin 2025
Réponse de Pimentae
Thank you Gill for the review, we really appreciate it and you patience with the delay!
Réponse de Pimentae
Thanks Simon
let done badly by delivery company
let done badly by delivery company who left my 12 pack outside which ended up as a 8 pack where anyone could help themselves - which they did
16 juin 2025
Réponse de Pimentae
Thanks Jenny, we did contact the courier partner after we received your message as we understand how frustrating this is so we can only apologise
Fabulous Pimentae
Fabulous Pimentae in three flavour packs arrived as promised in time for our celebration - everyone lobved the Margaritas from Spicy to Cucumber!
2 juin 2025
Réponse de Pimentae
Thank you Jason, we are so glad you enjoyed the margaritas
I have bought Pimentae twice now
I have bought Pimentae twice now, I really like the Spicy Margheritas.
Also very prompt delivery service.
9 juin 2025
Réponse de Pimentae
Thank you so much, we are glad you enjoyed the cocktails!
Best Margs out there!
Best Margs out there!
My absolute favourite drinks and the new grapefruit is sublime 👌
3 juin 2025
Réponse de Pimentae
Thank you, we are so glad you love the new Grapefruit - we do too!
Réponse de Pimentae
Thanks Amy! 🥰
The best canned cocktail I have tasted
The best canned cocktail I have tasted. Warmth of chilli comes through the perfect margarita.
7 mai 2025
Réponse de Pimentae
Thanks so much Jane! We're so happy you loved our Spicy marg🥰
Margaritas for Cinco de Mayo party
We bought a box of the Spicy Margaritas to have at a party and they were a HUGE success! Everyone loved them as they were something a bit different, but it really helped that we could just put them into pitchers and people could help themselves rather than having to make batches ourselves. Would really recommend!
5 mai 2025
Réponse de Pimentae
So happy to hear you enjoyed them! 💖
I had the wrong order and have been…
I had the wrong order and have been trying to contact the company and no one has replied I am due a refund
1 mai 2025
Réponse de Pimentae
Hi Claire,
Thank you so much for your message, and I’m really sorry for the delay in getting back to you.
We always aim to reply as quickly as possible, but as we work through messages from oldest to newest, having a few ongoing email chains meant yours was unfortunately getting pushed to the top each time, which caused a bit of a delay on our end. I completely understand how frustrating that must have been and I’m so sorry for the inconvenience!
We’re on it now and will make sure everything is followed up properly. Thank you again for your patience—it really means a lot.
Warmly,
The Pimentae Team x
Products were really good
Products were really good. The customer service and delivery was also very quick and helpful.
30 avril 2025
Réponse de Pimentae
Thank you so much Karen 💖
Buying online was easy and as an added…
Buying online was easy and as an added bonus I received a discount. Product as always great quality.
Very disappointed with Yodel. I was not at home when advised of the delivery and there was no option to have my order left at a safe place, delivered to a neighbour or to rearrange the delivery date. Extremely inconvenient.
18 avril 2025
Réponse de Pimentae
Hi there,
Thank you so much for your lovely words about our product and your experience shopping with us—we’re so glad you found it easy and got to enjoy a cheeky discount too!
We're really sorry to hear about the issues with Yodel. That definitely doesn't match the smooth experience we want for our customers, and we completely understand how frustrating that must have been. We’re always working to improve and will pass this feedback on to our courier partners.
Thanks again for your support—it means the world to our small team 💛
Warmly,
The Pimentae Team x
Delicious
In Love with the new grapefruit margarita, super tasty and fresh, perfect serve over lots of ice. Highly recommend 👌
20 avril 2025
Réponse de Pimentae
So glad you're loving it! 🥰
Brilliant service
Brilliant service, yet again! Super easy ordering and fast delivery for the reliably delicious spicy marg; keep at it because you’re smashing it!
19 avril 2025
Réponse de Pimentae
That means the world! Thanks Barney ❤️
Réponse de Pimentae
So happy to hear this Victoria 💖
Réponse de Pimentae
Thanks Ria, we are so happy you enjoyed the cocktails <3
Réponse de Pimentae
Thanks so much for the feedback! We'll look at adding quicker delivery options asap 💖
Lush Drinks
My second time ordering and definitely not the last. Bought some drinks for a friend and it arrived swiftly the next working day. Thanks
6 mars 2025
Réponse de Pimentae
We're so happy to hear this! Thanks Amanda, we really appreciate it 💖💖💖
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.