The delivery was delayed,most of Items were delivered damaged and the ones that had no damage were covered and sticky from the damaged cartons. I contacted funkin cocktails about this and they apo... Voir plus
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Lisez les avis des autres
Bought for Christmas so not physically tried yet (usually buy the cans, so hopefully just as good)! Would have given 5 stars but knocked one off due to - 1. several emails after purchase highlight... Voir plus
This company definitely deserves more than just 5 Stars 💫 the cocktail mixes that they provide are absolutely remarkable and taste better that the ones on the cruise ships and in any bar. They work p... Voir plus
L'entreprise a répondu
I have ordered twice from Funkin Cocktails, both times I have had great experience. My first order was delayed due to no fault of the company but the communication was brilliant. The second order agai... Voir plus
À propos de l'entreprise
- Fabricant d'alcool
- aussi dans
- Bar
- Distributeur de boissons
- Grossiste en boissons alcoolisées
- Magasin d'alcool
- Traiteur
Écrit par l'entreprise
FUNKIN COCKTAILS are the market leading fruit purée and cocktail mixer brand. With over 20 years of experience working with and supplying some of the best bars and mixologist with our award-winning products, we know a thing or two about cocktails. Recreate bar quality cocktail, with our real fruit cocktail ingredients. Discover more about FUNKIN COCKTAILS and our range of mixers, purees & syrups as well as ready-to-drink cocktail cans and bottles on our website.
Reasons to buy from funkin.co.uk
Écrit par l'entreprise
- Our aim is to democratise cocktails - we exist to make ordinary drinking occasions extraordinary. Whether you are out with friends at the bar, socialising at home or having an event, FUNKIN COCKTAILS has the solution for you!
- Free Delivery!
- Get free delivery when you spend over £60 at funkin.co.uk. Includes cocktail ingredients, ready-to-drink items and equipment!
- Wide Product Range!
- Whether you own a bar or a restaurant, is hosting an event or simply want to enjoy high quality cocktails at home or with friends, we've got a product suited for the occasion.
- Customer Service!
- We pride ourselves on our commitment to our customers. If you have questions about our products, your order or simply wish to learn more about Funkin, our customer service team is ready to help you out!
- Safe & Secure Payment
- We accept debit/credit cards, as well as PayPal, Apple Pay and Shop Pay. for fast, hassle-free, secure payment
Funkin Cocktails Guarantee
Free standard delivery on orders over £50!
We offer free standard delivery when you spend at least £50 on the funkin.co.uk website!
Coordonnées de contact
122 Arlington Road, NW1 7HP, London, Royaume-Uni
- info@funkin.co.uk
- funkincocktails.co.uk
3,2
Moyen
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 29 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Funkin Cocktails make a Cocktail! Service was excellent…
Funkin Cocktails make a Cocktail! Ordered for a Murder Mystery evening where cocktails were being served and it was absolutely perfect. Easy for us to create and added a real punch of flavour.
The packaging is Funky too!
Service was excellent and delivered in time.
21 mars 2026
Réponse de Funkin Cocktails
Hello Sam,
Thank you so much for the 5-star review!
A Murder Mystery evening sounds like an amazing event, and we're thrilled that our cocktails helped make it a hit!
Thank you for choosing us for your event, and we look forward to serving you again soon!
Cheers,
The FUNKIN Team
Awful so far
Awful so far
Not received my product still
Zero response from customer service
Now moving to legal with my card issuer
4 avril 2026
Réponse de Funkin Cocktails
Hello Sean,
We're deeply sorry for the terrible experience.
We recently experienced severe operational and communication backlogs with our previous third-party fulfilment provider, which caused missing shipments and a major delay in our support inbox. We have since parted ways with them to ensure this doesn't happen again.
Because of these ongoing transition issues, we're unfortunately unable to dispatch a replacement, but we want to make sure you receive a full refund directly from us without delay.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Came in good packsging no damage
9 avril 2026
Réponse de Funkin Cocktails
Hello Mukarram,
Thank you so much for the 5-star review!
We truly appreciate your support and look forward to serving you again soon!
Best,
The FUNKIN Team
I placed an order but never received it…
I placed an order but never received it - after chasing several times before anyone replied they then told me it was no longer in stock. I have been chasing for a refund but can only contact by email as no phone number - sent loads of emails now but no replies and no refund. Will never use again
30 mars 2026
Réponse de Funkin Cocktails
Hi Andriea,
We're deeply sorry for this experience.
We recently experienced severe operational and customer service backlogs with our previous third-party fulfilment provider, which caused inventory errors and a major delay in our support inbox. We have since parted ways with them to ensure this doesn't happen again.
We want to make sure your refund is processed immediately without any further chasing.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Refund". This will flag your message straight to our management team so we can bypass any remaining inbox backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Réponse de Funkin Cocktails
Hello Kinsley,
We're deeply sorry to hear that you still haven't received your order. We completely understand how frustrating it is to be left waiting, and we apologise for letting you down.
We recently experienced severe fulfilment and courier backlogs with our previous third-party logistics provider, which resulted in missing orders. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we are unfortunately unable to dispatch a replacement, but we want to make sure you receive a full refund immediately.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your message straight to our management team so we can bypass any inbox backlog and process your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies.
Best regards,
The FUNKIN Team
Orders never arrived
I am writing regarding my recent order, which unfortunately has not arrived. This is now the second time I have experienced this issue with this company.
In addition, I have made several attempts to contact them via both telephone and email, but have received no response. The lack of communication is extremely disappointing.
On the previous occasion this happened, I was forced to recover my money through my bank due to the absence of support from the company. Despite this, I chose to place another order five months later because I genuinely like the product and find it works very well in my slushie machine.
However, having now experienced the same issue again, I feel let down and have lost confidence in the service. As a result, I will not be placing any further orders.
5 avril 2026
Réponse de Funkin Cocktails
Hello Becki,
We're deeply sorry for this experience.
We recently experienced severe operational and customer service backlogs with our previous third-party fulfilment provider, which led to lost packages and major communication delays. We have since parted ways with them to ensure this doesn't happen again.
Because of these ongoing transition issues, we're unfortunately unable to dispatch a replacement package, but we want to make sure you receive a full refund directly from us as quickly as possible without you having to go through your bank again.
Please email us directly at info@funkin.co.uk with your order details and the subject line "Trustpilot - Second Missing Order". This will route your email straight to our management team so we can bypass any inbox backlog and process your refund as an absolute priority.
Thank you for taking the time to share your feedback, and please accept our sincere apologies for letting you down so completely.
Best regards,
The FUNKIN Team
Terrible
Not received my order it’s now been over a week !! In no tracking number No response from emails to customer service
5 avril 2026
Réponse de Funkin Cocktails
Hello Sharon,
We're deeply sorry for this experience.
We recently experienced severe fulfilment and customer support backlogs with our previous third-party logistics provider, which caused missing dispatch details and major inbox delays. We have since parted ways with them to ensure this doesn't happen again.
Because of these ongoing transition issues, we're unfortunately unable to dispatch a replacement, but we want to make sure you receive a full refund as a matter of urgency.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any inbox backlog and process your refund immediately.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
I did not receive my order
I did not receive my order. I usually get a despatch and tracking email on previous orders…not this time..
29 mars 2026
Réponse de Funkin Cocktails
Hello Tony,
We'e deeply sorry to hear this.
We recently experienced severe fulfilment and operational issues with our previous third-party logistics provider, which caused missing tracking notifications and lost orders. We have since parted ways with them to ensure this doesn't happen again.
Because of these ongoing transition issues, we are unfortunately unable to dispatch a replacement, but we want to process a full refund for you right away.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any inbox backlog and issue your refund as a priority.
Thank you for your continued loyalty, and please accept our sincere apologies for letting you down this time.
Best regards,
The FUNKIN Team
I haven’t received my order
I haven’t received my order
I asked you to contact me
And no calls yet!
Please contact me
On
Email or phone
:
+447711720281
My order number was
37069
I received just 1/4 of my order!
2 avril 2026
Réponse de Funkin Cocktails
Hello Katalina,
We're deeply sorry for this experience.
We recently experienced severe operational and customer service backlogs with our previous third-party fulfilment provider, which caused split delivery errors, missing items, and major delays in our communication. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we're unfortunately unable to dispatch replacement items, but we want to make sure the remaining 3/4 of your order is refunded to you immediately.
Please send a quick email to info@funkin.co.uk with the subject line "Trustpilot - Order 37069 Incomplete". This will route your details straight to our management team so we can bypass any inbox backlog and issue your refund as a matter of urgency.
Thank you for your patience, and please accept our sincere apologies.
Best regards,
The FUNKIN Team
Réponse de Funkin Cocktails
Hi Patricia,
Thank you so much for the 5-star review! We're delighted to hear that you enjoyed your drinks.
We truly appreciate your support and look forward to your next order!
Best,
The FUNKIN Team
Missing order and this isnt the first…
Missing order and this isnt the first time this has happened, because I cant get these in any shops near me I have to order from them otherwise I wouldn't.
29 mars 2026
Réponse de Funkin Cocktails
Hi Karen,
We're deeply sorry for this experience.
We recently experienced severe fulfilment and operational backlogs with our previous third-party logistics provider, which caused lost shipments and ongoing delivery failures. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we are unfortunately unable to dispatch a replacement package, but we want to make sure you receive a full refund right away.
Please email us directly at info@funkin.co.uk with your order number and the subject line "Trustpilot - Missing Order". This will route your email straight to our management team so we can bypass any inbox backlog and issue your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Shipment came in 2 deliveries
Shipment came in 2 deliveries - don’t mind that just let me know what’s happening. First parcel had 1 carton squashed and leaking. Emailed customer service to find out where my missing cartons are and to request a replacement or refund. No reply to my email. Posting on here to see if I get a response. I actually love the product - lovely flavours and work really well with our ninja slushy machine. My fav is pina colada.
29 mars 2026
Réponse de Funkin Cocktails
Hi Emma,
Thank you for sharing your feedback. We are so glad to hear that you love our products and that the Piña Colada flavour is a hit with your Ninja slushy machine!
However, we are deeply sorry for the delivery issues. Receiving a split shipment without communication, having a carton arrive squashed and leaking, and getting no reply to your email is completely unacceptable. We understand why you had to post here to get a response.
We recently experienced severe fulfilment and communication backlogs with our previous third-party logistics provider, which caused split delivery errors, damaged packaging, and major delays in our support inbox. We have since parted ways with them to make sure this doesn't happen again.
Because of these ongoing transition issues, we are unfortunately unable to dispatch replacement cartons, but we want to make sure you receive a refund for the damaged and missing items right away.
Please email us directly at consumercare@agbarr.co.uk with your order number and the subject line "Trustpilot - Damaged & Missing Cartons". This will route your email straight to our management team so we can bypass any inbox backlog and sort out your refund as an absolute priority.
Thank you for your patience, and please accept our sincere apologies for letting you down.
Best regards,
The FUNKIN Team
Makes the best margaritas that I know
Makes the best margaritas that I know.
Not cheap but worth it. Delivered promptly.
26 mars 2026
Avis spontané
Réponse de Funkin Cocktails
Hi Paul,
Thank you so much for the glowing 5-star review!
Hearing that we make the best Margaritas you know is such a great compliment! We put a lot of care into using high-quality ingredients to give you bar-quality drinks at home, so we're thrilled to hear you feel it's worth it and that your delivery arrived promptly. 🍸
Thank you for your support, and cheers to your next Margarita!
Best,
The FUNKIN Team
Poor packaging
Ordered as part of a cocktail pack through Very, the tetra packs clearly don't travel well as they're all bashed up when I've opened the box, although the outer box is ok so maybe they were like this already and the tetra packs just aren't great, full stop. One carton is also out of date. Don't think I can attach pics here but they definitely won't stand up so even once opened I'll have to lay them on their side in the fridge and hope they don't leak. First time buying Funkin, won't be bothering again
2 avril 2026
Avis spontané
Good delivery excellent product
26 mars 2026
The items still haven’t been delivered…
The items still haven’t been delivered and I haven’t had any update
19 mars 2026
Disappointed
Disappointed - whilst I regularly enjoy the product having ordered many times previously, some of the cocktail mixes had rather short dates on them - still at full price. I write in to express my disappointment however did not receive a reply either.
14 mars 2026
Good mixers, but watch out for short expiry dates and shelf lives
Bought a number of cocktail mixer purées direct from Funkin. Mostly great - particularly the Passion Fruit - but some sold with unacceptably short shelf life, product clearly degrading even before BBE, and Funkin not accepting responsibility.
27 janvier 2026
Avis spontané
My order was due to be delivered when…
My order was due to be delivered when yodel sent me an email saying it was being sent back to sender. I've sent numerous emails asking about my order but get no response. I tried calling but no answer. This is the second time this has happened. Company does not respond not good customer service. Hopefully will hear something back as I feel exhausted trying to get a response.
25 mars 2026
Avis spontané
A product I ordered was discontinued
A product I ordered was discontinued, but they still took the money and it was left for me to contact them for a credit that still hasn't arrived.
14 mars 2026
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