Furniture At Work® Avis 

8 045
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered on line and arrived in 3 days ,well packed,good quality product and reasonably priced as seen others at a higher price .

Noté 3 sur 5 étoiles

2 separate orders for office furniture - both were damaged on arrival. C/S chap was very pleasant and arranged replacements which arrived over 2 days with collection for 1 damaged desk top arranged.... Voir plus

Noté 3 sur 5 étoiles

Great chairs but very poor delivery. Chairs dumped at reception and when staff asked delivery men to move them to lift, they refused saying "they weren't paid to do that!"

Noté 5 sur 5 étoiles

Quick delivery with lots of communication and delivered during the specified window. the desk is great quality and exactly what we needed. we will be buying some more for the office. definitely recomm... Voir plus


À propos de l'entreprise

  1. Magasin de meubles de bureau

Écrit par l'entreprise

Furniture At Work® have been delivering outstanding office furniture products to businesses and organisations of all sizes for over 20 years. Every day we use our experience to provide high-quality office furniture and service at the lowest prices to match your business and home office needs. At Furniture At Work® you’ll find one of the largest collections of Office Furniture in the UK. We stock an impressive variety of essentials for your Office, School or your Home Office. Simply browse our website to check out our full product selection. Here at Furniture At Work®, we aim to deliver an incredible service to small, medium and large businesses across the UK. As the lifeblood of the UK economy, we understand how important it is to get incredible products to businesses at the very best price, something we deliver consistently in a number of ways. Everything you Need For Any Office With over 1 million products on our site, we have the widest available product range that meets the needs of every kind of workplace. No matter where your business is, Furniture At Work is the place to outfit your office. Whether you’re just starting out, giving your site a modern, stylish refresh or kitting out a number of locations, we can provide it all. From office desks and chairs to shelving and storage, we provide a one-stop shop for all your office furniture needs. Flexible Pricing For over 20 years, the Furniture At Work mission has sought to provide outstanding products to UK businesses at the very best price. We consider all our furniture to be priced competitively in the market, and we also provide a price match guarantee if you happen to find what you need cheaper elsewhere. Managing the outgoings of any business is tough, and we want to help. Our preferred method of payment is credit card so that the order gets processed seamlessly but we are also delighted to announce our brand new pay by Invoice service. Simply choose 'Invoice Me' at checkout (no boring forms to fill...), and we'll do the rest. We’ve designed this new service for all businesses, local government, NHS and schools. A Team That’s Here to Help The Furniture At Work brand is built on bringing more than just incredible products at incredible prices. We’re an important part of helping businesses remain operational every day. If you’re unsure what products are right for your environment, our skilled CAD team can work with you to get the most out of your space and ensure you comply with H&S guidelines. If you prefer we will also do a site survey for free so you can stick to what you are good at – growing your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.  

Furniture At Work®

Écrit par l'entreprise

To deliver fantastic service, we’ve built the Furniture At Work® brand on promises that ensure our customers leave happy. One of which is consistently low prices, something we deliver in a number of ways.
UK’s Best Prices! Here at Furniture At Work, we pride ourselves on offering the very best prices to our customers across the UK. We want to secure British businesses the best deals so they can focus on what’s important – investing in their enterprise. Many of our prices are discounted by up to 60% off the RRP, strengthening our confidence that, with Furniture At Work, you will be getting the best deal possible. For businesses, hospital, schools and more, kitting out your organisation leads to bigger savings. We offer discounts for bulk orders, allowing you to save more for purchasing high volumes of chairs, tables and other workplace furniture. Price Match Promise With our price match guarantee, you can be sure that with Furniture At Work, our prices and value for money cannot be beaten. If you find a lower price for our products from a different supplier, get in touch and we’ll be happy to match that price. But with the promise of 60% discounts on the RRP and discounts on bulk orders, it pays to come to Furniture At Work first for the best chance of getting amazing value on your workplace furniture. Year-Round Savings At Furniture At Work, the price you see is our very best price, no matter the time of year. No sudden increases followed by dramatic decreases – just the best value possible on quality office and workplace furniture. Plus, on top of consistently low prices, bulk discounts and the price match promise, we also run additional promotions every month so you can enjoy even further savings on the furniture you need for your business. All that’s left to do now is try us out. Head over to the Furniture At Work site and order your new office furniture today.

FREE UK Mainland Delivery!

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.

At Furniture At Work® as well as stocking a wide range of great value office furniture we offer a choice of delivery services to the UK mainland for maximum convenience and for FREE on all orders.
Standard Delivery Standard Delivery is our most cost-effective service. Unless stated otherwise in the product description, the majority of items we deliver using this service are flat packed for easy self-assembly once you receive them. If you opt for this service, your furniture will be delivered to the ground floor or, if it is palletised, to the curb side. Express Delivery Express Delivery may be your preferred choice if you need your products urgently. Please note that this excludes bank holidays and weekends. As with Standard Delivery, if you go for this service your office furniture will be delivered flat packed (unless stated otherwise in the product description) to the ground floor, or to the curb side if palletised. Delivered & Fully Installed Delivered & Fully Installed is our most comprehensive service and it could be ideal if you don’t want to move and assemble your furniture yourself. If you book this service, our expert team will deliver your products to whichever floor you specify and they will also assemble them, ensure they are placed in the correct positions and remove all packaging. This delivery service removes any stress and hassle from the process of receiving and installing new items of office furniture.

Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

8 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 53 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,2

Tous les avis

(8 045)

353 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great lockers

Easy to order, great communication throughout. Lockers extremely good quality. Delivered to our desired place.

21 avril 2026
Noté 3 sur 5 étoiles

Product is great quality

Product is great quality. Only thing that let it down was delivery was meant to be from 9am, the driver turned up at 6:50am he knocked loudly on the door then took a further 20 minutes to locate the item, it was meant to be delivered to a room of choice the item was left inside the front door & not taken to the arranged location.

15 avril 2026
Noté 5 sur 5 étoiles

Retro Locker

Ordered locker expecting a long wait for it to be made. Received email to confirm would be on its way in couple of weeks giving a delivery date. Arrived a day early. It's everything I wanted & looks totally retro & absolutely fab on its stand.

28 avril 2026
Noté 5 sur 5 étoiles

Very sturdy table

Very sturdy table. Order took longer as my request of metal and wood was not in stock. All good. They estimated delivery for may 1st but to my luck it came earlier! Very easy to ensemble, especially for someone with two left hands like me. Would deffo recommend. Looks sleek and stylish as well!

1 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Notice board order

Great service from order to delivery

23 avril 2026
Logo de Furniture At Work®

Réponse de Furniture At Work®

Hi Zoe

Thank you for your kind feedback. We’re delighted to hear that you received great service from order through to delivery, and we hope you’re very pleased with your notice board. We appreciate your support and look forward to assisting you again in the future.

Noté 1 sur 5 étoiles

Not reliable

Not reliable. I have ordered from Furniture at Work quite a few times, and there always seems to be an issue, usually with promised delivery dates not being met. Their customer service is also very poor, with replies often taking two days or sometimes not coming at all. The sales team are overly persistent and will continue calling until you place an order, but this is not matched by the same level of service once the order is placed.
*EDIT: The company has responded to my comment requesting further information, which I have provided. However, nothing has been resolved at this stage. After a 4-week delay, only one item from the order has been delivered and the other is still missing. I am currently trying to reach customer service, but as mentioned previously, responses are slow and issues are not being resolved. Beyond absurd! Extremely disappointed.

2 avril 2026
Avis spontané
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Réponse de Furniture At Work®

HI Marina

Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and appreciate you bringing this to our attention.
At this stage, we don’t have specific details relating to the issues you’ve mentioned (such as order numbers, dates, or examples of delayed responses), so it’s difficult for us to properly investigate and address what has gone wrong. The experience you’ve described is not aligned with our service standards, and it’s certainly not what we aim to deliver to our customers.
We would very much welcome the opportunity to look into this fully and, where possible, put things right. If you’re able to provide more detail around the orders, delivery dates, or communications you’re referring to, I will personally ensure these are reviewed and escalated appropriately.
Your feedback is important to us, and we are keen to restore your confidence by demonstrating the level of service you should expect from Furniture At Work.
I hope we can work with you to resolve this.

Noté 5 sur 5 étoiles

Great value desk

Excellent service, kept informed, good solid desk (actually for sewing studio) husband put together easily. Would recommend.

22 avril 2026
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Réponse de Furniture At Work®

Hi Sue

Thank you very much for your lovely feedback. We’re delighted to hear you were kept informed throughout and that the desk is proving solid and perfect for your sewing studio. It’s great to know it was straightforward to assemble too. We really appreciate the recommendation and hope to support you again in the future.

Noté 5 sur 5 étoiles

Very impressed with this company

Very impressed with this company!
Fantastic communication and service, many thanks.

21 avril 2026
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Réponse de Furniture At Work®

Hi Katie

Thank you so much for your kind words. We’re really pleased to hear you were impressed with our communication and service. Your feedback is greatly appreciated and we hope to support you again in the future.

Noté 5 sur 5 étoiles

Excellent service from all concerned…

Excellent service from all concerned from start to finish, couldnt have done more to help. Thanks especially to Amber and Cheryl for speeding the order through. New desks arrived and in place in just over 24 hours.

It was a pleasure to do business with you.

23 avril 2026
Avis spontané
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Réponse de Furniture At Work®

Dear Customer

Thank you so much for your fantastic feedback. We’re delighted to hear that you received excellent service from start to finish and that the desks arrived and were installed so quickly. A special thank you for mentioning Amber and Cheryl — we’ll be sure to pass on your kind words to them.
It was a pleasure doing business with you, and we hope to support you again in the future.

Noté 5 sur 5 étoiles

Communication was great from start to…

Communication was great from start to finish, including tracking where the delivery was on the day they chairs arrived. Chairs arrived made up and exactly as expected.

9 avril 2026
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Réponse de Furniture At Work®

Hi Sarah

Thank you for your wonderful feedback. We’re delighted to hear that communication was great from start to finish and that the delivery tracking kept you well informed. It’s great to know the chairs arrived fully assembled and exactly as expected. We really appreciate you taking the time to share your experience and hope to work with you again in the future.

Noté 2 sur 5 étoiles

They seem to have a blanket statement…

They seem to have a blanket statement of 7- 10 days delivery on everything on their website.
I ordered a table, chairs and a desk; the chairs and desk and a set of table connectors all came on separate deliveries on separate days.
The desk hasn't arrived yet after 4 weeks despite apparently being available on next day delivery and I've been sent an invoice for it already.
Customer Service takes at least two days to reply to your emails.
So overall can't really recommend...

21 avril 2026
Avis spontané
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Réponse de Furniture At Work®

Dear Customer

Thank you for your feedback. We’re sorry to hear about this experience. In order for us to investigate this fully and resolve the issue, we’ll need the relevant order number and details, as these haven’t been provided. Once we have this information, we’ll review the matter and contact you directly.

Noté 1 sur 5 étoiles

Products don't work together

Got advice on a products. Ordered the products arrived and the two suggested products don't work together. Now they wont communicate.

16 avril 2026
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Réponse de Furniture At Work®

Hi Stison

We’re sorry for the experience you’ve had. This is being investigated, and we’ll be in touch directly to resolve this.

Noté 5 sur 5 étoiles
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Réponse de Furniture At Work®

Hi Peter

Thank you for your feedback. We’re pleased to hear you were happy with both the price and the prompt delivery. We really appreciate your support and hope to work with you again in the future.

Noté 5 sur 5 étoiles

Communication was great from the entire…

Communication was great from the entire process, super fast delivery, great products.

16 avril 2026
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Réponse de Furniture At Work®

Dear Customer

Thank you for your great feedback. We’re delighted to hear that communication was strong throughout the entire process, the delivery was super fast, and you’re pleased with the products. We really appreciate you taking the time to share your experience and hope to work with you again in the future.

Noté 5 sur 5 étoiles

Perfect description and quick delivery

Perfect description and quick delivery, the choice to have the chair delivered ready assembled was super, great value, would definitely use them again 😀

16 avril 2026
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Réponse de Furniture At Work®

Hi Lesley

Thank you for your fantastic feedback. We’re really pleased to hear that the product description was spot on, delivery was quick, and that the ready‑assembled option worked so well for you. It’s great to know you found the chair good value too.
We truly appreciate the recommendation and look forward to supporting you again in the future

Noté 5 sur 5 étoiles

It s very fast service and good…

It s very fast service and good communication at all times

13 avril 2026
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Réponse de Furniture At Work®

Hi Shan

Thank you for your feedback. We’re pleased to hear that you found our service fast and that communication was good throughout. We really appreciate you taking the time to share your experience and hope to assist you again in the future.

Noté 2 sur 5 étoiles

Very poor customer service.

We purchased an office desk which was delivered on time and there were no issues with the desk or the delivery. however I could not get the desk top up some stairs to our new office. So I called to request a replacement desk and this is where the very poor customer service started. It was agreed that they would provide me with a cost for the collection for the desk which I had ordered incorrectly within 48 hours. it took just under two weeks and 3 chaser calls from me. The costs for picking up the desk is £140+VAT, just under 50% of the cost of the desk. I was also told that i had to have the desk collected prior to ordering a new desk. They couldn't collect the existing desk at the same time as delivering a new desk. Too many failed promises of call backs and deadlines. Will not be ordering anything from this company in the future.
Standard response as they have called me back a week later, after a promise of a call within 24 hours.

18 mars 2026
Avis spontané
Logo de Furniture At Work®

Réponse de Furniture At Work®

Hi Richard

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience. To enable us to fully investigate this matter and review what has occurred, we would need the relevant order number and details, which haven’t been provided. Once we have this information, we’ll investigate and contact you directly to discuss this further.

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