Furryking Avis 439

Your product is as it was described I did apparently not get the right size so I spoke with her representative who asked for photographs and for me to replace it or send it back and I just gave it to the shelter, I ordered a 3XXL and for him I needed a 4XXL

Put the Customer Service was excellent , I don’t necessarily agree, but it was explained to me, if that’s what you’re asking me : are there policies, rules, procedure that everyone is to followand whatever happened whether I’m measuring wrong or whatever it was explained to me

I ordered a dog jacket in XL size. The company notified me after three days that my order was shipped from China and provided me with a tracking number. After almost three weeks I received jacket but it was of the wrong size. It was a Medium size, much smaller than what I ordered, and therefore would not work for my dog. I emailed Furryking's customer service asking for a replacement or a refund. They emailed me back saying I should try the M size on my dog and send them a picture so they can be sure that the incorrect sized jacket indeed does not fit!!! When I asked for a refund, they said they would replace the jacket for an additional $10 from me. Their website claims to have a 30-day money back guarantee but I don't trust them.

Please don't buy anything from this company.

3 in 1 jacket is a lifesaver for my yorky chihuahua mix. Keeps her warm and dry especially during this intense cold weather are having in northern VA. I can't say enough great things to promote the jacket. Totally lined and waterproof with a sturdy zipper. EASY to put on and take off. Washing is a breeze but recommend hand washing and air or low temp drying. Wonderful jacket!!

The jacket was ok but far too small and took more than 3 weeks to come. Even though the site offers returns they deduct £10 for delivery which isn’t mentioned in their website. I wouldn’t use them again

Received 2 jackets in late Dec. one was too tight and I requested a replacement. I paid for the replacement and have not received any response since.

product is well made, fair price too

Do not purchase from this company. I never received my merchandise nor the full refund I requested. HORRIBLE CUSTOMER SERVICE. Save yourself the anger, headache and from losing money. Any correspondence I had with the company was fruitless
They would offer false updates and when asked for a refund, ghosted me. BEWARE!!!

I ordered a red winter jacket on November 15, 2025. I have never received my order. I have tracked it and it has gotten this far as LA. I have tried to contact Furry King several times through email as there is no phone number available. I am very disappointed with this company, and will never order from them again. I have not gotten a refund of my money and the only response I have gotten is that I can track my order. I would not advise ordering from this company.

They swapped my jacket as it was too small although delivery a little slow but it was over the Christmas period.

The sizing of the items is incorrect, takes forever for item to be shipped, takes company a while to respond back to you and makes it almost impossible to return an item. I am still trying for them to respond so I can return it and when I am lucky enough to return it, they will charge me to return it. I recommend staying far away from this company.

I love our Furryking coat! It’s easy to put on, and keeps my small pup’s belly dry. The external harness is the best feature - I no longer have to fuss with trying to pull the harness through a tiny hole in the coat! We have a Yorkie mix, just under 20 pounds, and he wears a 2X for reference.

Awful customer service. I have been asking for a refund since I had issues w sizing. Seems to be a bot and no human contact or they can’t respond in a human manner. So disappointing. Offered to pay shipping. Never again will I use this company.

I mistakenly ordered the wrong size coat for my older dog. I corresponded with them and was able to get the right size. The coats are great quality and they have nice colors. I like that the dog steps into the coat and it zips up to fit perfectly. No hanging flaps like some other coats.

I by accident ordered the wrong size and when I got it I emailed the company and they sent me one that fits perfectly!! A++ service
But my Lady looks soooo cute and it works great!!

I ordered 2 weeks ago. Still waiting for my order. The tracking number shows it originated in Shanghai and took days to finally get out of China. Now, I think it’s finally in the US. When asked about the tracking, the companies repeatedly claims that nothing comes from China. Well, that’s a blatant lie as the tracking record shows. I’d never do business with these people again. I hate companies that lie to their customers.

I just received my two pink jackets for my fur babies and they were the hit of dog park lol they fit them perfect. They're so warm and snuggly and I love that you can attach their leash to the top of it. I couldn't believe the low price, but what high-quality material was used

The zip broke after a week and I asked for a refund within the 30 day money back guarantee. I was offered a replacement but said I wanted a refund. I have not heard back for several weeks despite me emailing every week. Terrible customer service and faulty product. WOULD NOT RECOMMEND

I previously ordered the wrong size. Customer service were great, responsive, respectable and helpful.

They guided me to select the correct size for my dachshund. New sized Coat arrived last week. And its fits perfectly. My dachshund also appeared to like it as she was happy to go out for a walk, rather than stand still and not move, when ive previously dressed her in a coat.
Thank you guys 😊

My dog loved the coat, it fits really well and is easy to put on. Keeps him nice and dry when we go for walks in the rain.