Lee the person I spoke to was really helpful in helping me understand the prices of a new contract and really Helped with all of my questions that I had the customer service is top notch
L'entreprise a répondu
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Lisez les avis des autres
We picked fused for our bill sharing this year after using a different company last year and having problems with their support. The fused customer service is really great and we haven't had any pro... Voir plus
L'entreprise a répondu
Lily and Fallon have been great! They helped me set up my new package. Despite me having many questions, they answered patiently and in a kind and sweet manner. They considered different options f... Voir plus
L'entreprise a répondu
I had a great experience with James this morning. He was quick to help and find all the relevant information for my account and help me to fix the problem. I would recommend calling early at 8:00am wh... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Fused
Écrit par l'entreprise
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Coordonnées de contact
Newcastle upon Tyne, Royaume-Uni
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Amazing Service
Would highly recommend- the service is great, especially Hayley who has answered all our questions quickly. Thank you so much for all your help!
18 décembre 2025
Avis spontané
Réponse de Fused
Hi Zoe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hidden charges & FALSE REPLY
UPDATE: Ignore the response from Fused. They were lying & DIDN'T GET IN TOUCH to investigate the issue
Fused added a £15 per person 'cancellation' fee 5 months after our package had ended, claiming that it was coming from one of the individual service companies & acknowledging that we hadn't been warned. Regardless, I was told that if I didn't pay my details would be forwarded to a debt collector. They gave the option to request an official query be opened, but I shouldn't need to go out of my way to avoid paying an undisclosed fee or else face legal trouble. If you're thinking about using Fused; don't. They clearly operate on a business strategy of scamming students.
11 décembre 2025
Avis spontané
Réponse de Fused
Hi there,
We are very concerned to read your review regarding an undisclosed £15 per-person fee applied five months after your tenancy ended, and the threat of debt collection.
We take allegations of unexpected fees and misleading practices very seriously.
To properly investigate this charge, the communication history, and your specific contract terms, we need to gather more details about your account in order to locate your details
We have requested further information via Trust Pilot so that we can complete a full account review and resolve the issue.
Please check your private messages or the email associated with your Trustpilot review for our request.
We look forward to resolving this matter quickly and fairly.
Best Regards,
Fused Bills
Customer service
I had some issues with one of the companies by bills were under, I contacted one utility and spoke to Jasmin M, she was nothing short of amazing. Listened to the issues and resolved them within 24 hours. Had fantastic communication throughout. I cannot thank her enough
10 décembre 2025
Avis spontané
Réponse de Fused
Hi Tara,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service from Hayley
Excellent customer service from Hayley - really helpful and was very efficient at helping us solve our problem. Thanks Hayley!
5 décembre 2025
Avis spontané
Réponse de Fused
Hey Tristan,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Réponse de Fused
Hi Isabelle,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Owen was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Stacie provided excellent customer…
Stacie provided excellent customer service and resolved my problem very efficiently !
3 décembre 2025
Avis spontané
Réponse de Fused
Hi Taylor,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Maisy was lovely man
Maisy was lovely man. Really helpful and and resolved issue very quickly.
28 novembre 2025
Avis spontané
Réponse de Fused
Hi Harry,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Maisy was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Sid on the phone
Spoke to Sid on the phone, he was extremely helpful and polite in helping me resolve my issue. Thank you!
27 novembre 2025
Avis spontané
Réponse de Fused
Hey Zoe,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I spoke to Sid over the phone
I spoke to Sid over the phone, he was very kind and incredibly helpful regarding my questions and issues i was facing. Very good customer service experience !
20 novembre 2025
Avis spontané
Réponse de Fused
Hi Amanee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Sid was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I couldn’t have had a better experience…
I couldn’t have had a better experience with Fused Bills. I received an extremely helpful phone call from Brandon who made the process straightforward and clear. Fantastic service.
20 novembre 2025
Avis spontané
Réponse de Fused
Hi Evie,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Lovely folks, can’t recommend enough
Since we first setup the package with them last year we’ve had nothing but lovely support from Jack back then and when having any questions or concerns their support have always been lovely, such as Jasmin today who quickly helped explain something to me, lovely folks :)
20 novembre 2025
Avis spontané
Réponse de Fused
Hi Brandon,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear both Jack and Jasmin were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Spoke to Liam G on the phone today who…
Spoke to Liam G on the phone today who was very friendly and helpful, making a phone call that I had been putting off a much better experience! He helped me sort out a crossover of bills payment and made it very easy to understand what the problem was! Thankyou
19 novembre 2025
Avis spontané
Réponse de Fused
Hi Anaya,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was really welcoming and nice…
Erica was really welcoming and nice…. Had a complaint and she really helped out a lot
17 novembre 2025
Avis spontané
Réponse de Fused
Hi Mmesoma,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great customer service
Hayley was so kind and helpful over the phone today! A query I had about payments was solved remarkably fast, it's a pleasure receiving such great customer service :)
15 novembre 2025
Avis spontané
Réponse de Fused
Hi Efforti,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Réponse de Fused
Hi Aimee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Dan was very helpful in aiding with my…
Dan was very helpful in aiding with my inquiry.
14 novembre 2025
Avis spontané
Réponse de Fused
Hi Mkl,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Service
Great Service from Erica today via the online chat service...Thank you :-)
My son is in his 2nd year with FUSED Bills and we have always had good service from them. Got really good priced contracts both years. Easy to get hold of and really like the fact that there is always a real person at the end of the line...whether that be online or on the phone!! They take ownership of any problems and work to get them resolved as quickly as possible. Would definitely recommend them.
12 novembre 2025
Avis spontané
Réponse de Fused
Hi Karen,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Wonderful customer experience by a…
Wonderful customer experience by a young lady named Jasmin M. Superb service
5 novembre 2025
Avis spontané
Réponse de Fused
Hi Harry
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Kyle!
Kyle was very helpful, friendly and put all my worries to bed. I was having some confusion over my gas and electric bills but he explained it so well. All the times I have run customer service has been good but Kyle was fantastic!
4 novembre 2025
Avis spontané
Réponse de Fused
Hi Rupert,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Kyle was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Really quick wait time and the…
Really quick wait time and the gentleman was efficient and lovely to chat to and all is being resolved really well.
4 novembre 2025
Avis spontané
Réponse de Fused
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
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