Split The Bills Avis 

Always so friendly in their emails and answers questions quickly and clearly!!

Louisa and Lyndsey have been nothing short of proffesional and really understanding of my situation.
They have kept me up to date and made me feel at ease. Excellent customer service.
Kam

I’ve been trying to sort out my gas supply
and calling Lyndsay has put me to ease that the issue will be solved. She explained In detail the situation and was helpful with any further queries. What a great woman!

Lindsay was so reassuring during our phone call and cleared up any confusion I had!

These thieves continue to withhold my refund with useless excuses that their debit team are on it. They wrongly charged me for months I was not liable for and have given me hell on trying to receive my refund. The whole process started 22/09/26 and til this day 07/10/26 I have not received confirmation of a refund which I am owed. Their poxy team members do not communicate with each other and clearly do not work. DONT USE AVOID THEM AT ALL COSTS IF YOU DONT WANT TO BE STOLEN FROM

I only had a simple question and this was answered within an instant by a friendly man named Peter. Can’t speak highly enough of him.

great customer support .special mention @linzi

Great customer service by Peter - quick call and solved all my issues/concerns and answered all questions patiently

Louisa was super thorough and helpful sorting out a bills problem. It was all sorted very easily. Thank you

Great customer service, prompt response and action.

Great customer service, Robyn was particularly helpful and friendly on the phone. Would highly recommend.

Cannot rate zero sadly. It’s a great idea, just operated by rogue traders. When anything happens out of ordinary, they are a nightmare to deal with.

Very poor experience with Split The Bills. We were charged an early termination fee despite never requesting cancellation.

We repeatedly tried to resolve a payment issue and reinstate our Direct Debit, but received little meaningful support before the account was force closed.

We were also given conflicting information about the account closure date and circumstances, which we have formally challenged.

The poor communication and lack of clarity throughout this process have been extremely frustrating. We are now disputing the termination fee and requesting the contractual basis and evidence supporting it.

Not the level of service or communication I would expect from a utility management company. Wish I had contracted directly with utility providers.

I would NOT recommend Split The Bills at all. Over the last 12-month period I have had nothing but trouble - they have not sorted out one of my bills effectively. At first, the Wi-Fi was completely unorganised and not installed properly at my house, so we had to remove it from the plan and organise it ourselves. After approx. 3 months I then received notice from British Gas that neither our gas or electricity had been paid by StB, and they were threatening debt collectors. After many phone calls and emails this was seemingly sorted. However, for the duration of the whole 12-month contract I have had repeated contact from Thames Water informing me that my bills have not been paid and threatening further action. Each time StB responds saying they are sorry and it will be sorted, and every time it does not get sorted despite their assurances. I have had nothing but trouble with this company, and have wasted far more time communicating with them and various utilities services than I would have done if I just managed the bills myself to begin with - which I wish I had. This whole process has been so unnecessarily stressful. I would avoid this company at all costs.

Lyndsay was amazing she helped with all of our questions and went above and beyond in sorting out my problems with the billing and electricity

Poppy was very helpful and informative!! She really kindly explained in detail everything I needed to know!!

Lindsay was so helpful and reassuring after I queried with her about a payment and when I asked if she could email me a confirmation she did with no hesitation. Many thanks

The features are easy to understand and navigate. Their hotline is always active to provide best consumer experience. Peter is an amazing staff this company has.

Split the bills is great for shared households, when everything is going smoothly. I have used it before with no issues. However, as soon as you require customer service, it is an absolute disgrace. Myself and my housemates are due a refund for overpayments on our water bill (arising from 2 water companies charging us for water at the property and causing us to be double-charged for an entire year's worth of water usage) , that was first raised as a concern in May 2026 and was agreed in writing on 11/06/2026. As of writing this review (03/09/2026), we have still not received the agreed refunds, which has left us hugely out of pocket. Every single time I have contacted Split the Bills (many, many, many times both by phone and by email), I have spoken to a different individual, who all spit out the same useless jargon of "we are so sorry, we don't know what has happened, we have escalated to our managers". How many managers have seen this complaint over the last 4 months and not actioned the refund?!? Where is our money?!? DO NOT USE THIS COMPANY unless you want them to actively steal from you and withold your money, hoping you get bored and stop chasing them up.

Split The Bills' internal closure team admitted they accidentally cancelled my BT broadband contract by mistake. Because of their blunder, I have been left with no internet from the 1st of August until at least the 11th of September. I am worried that they have not taken on board anything I have emailed to them as the house already has a BT line and it just needs the account connecting, it wouldn’t surprise me if on the 11th of September they send a BT engineer out to put a line in! So I will be back to square one. I am currently the only one occupying the house and am having to fund my own expensive mobile data out of my own pocket just to stay connected. Now, their customer service team is refusing to escalate the issue or provide a temporary 4G dongle, telling me "all we can do is wait." Completely unacceptable service. I expect my delay compensation paid directly to my bank account, not as a shared bill credit. Very disappointed. Avoid.

Lindsay was really helpful! Easy process and explained it thoroughly