Fused Avis 

First class service from Brandon. All issues were sorted promptly.

Extremely Terrible their team had been worst case scenario of customer service. Every single individual gives out different information no coordination at all, absolutely worst experience if I could give star minus i would wasted so much time to come up with no solution at all, terrible service.

Lee the person I spoke to was really helpful in helping me understand the prices of a new contract and really
Helped with all of my questions that I had the customer service is top notch

Lee was very understanding of my situation and was very helpful

Lee was able to help and provided me with a solution

From day one of dealing with fused bills, I have had nothing but empty promises about issues being dealt with. After I travelled 2 hours to have wifi fitted into my university house on the 21st of July and it not working by the time I left, I contacted fused bills and asked them to book an engineer appointment on the 24th of September to fix the issue. When I hadn't heard anything back from fused bills on the 23rd of September, I called them, and they had no recollection of me asking for an engineer appointment for the 24th of September. Fused bills then asked to me to email them pictures of the Wifi box and Master socket in order to assess the issue and move forward with getting an engineer out. When I didn't hear a response back from the email I then called them again and was told that I needed to contact Sky for them to test to see whether the line was working. When doing that Sky very quickly responded and informed me that the line was working, and that I had been sent the wrong wifi box by fused. I then got back in contact with fused informing them of the issue and again heard nothing back. When I contacted fused again, they told me that they had replied to my email about the photos, and I had to explain again that we needed another box, and that we were further along in the query. Following this I have called everyday asking whether the query is any further along and have just been told that Sky has not responded and that there was a back log from the weekend. When I asked how long it would take to hear back, they said usually around a day, but I found myself contacting fused everyday after they made this promise, and still not being any further along in getting a response to the issue. When I asked fused if I could have the account details to contact Sky myself to see whether I could get an engineer out, they said that this was not a possible option and that they have to contact Sky directly themselves. Finally on the 1st of October when I called fused and they eventually told me that Sky would get an engineer out to me, they asked the days I was around and I told them. I then asked them when they would get in contact with me to tell me when the engineer would be coming out, they said they could get back to me in a day. When I contacted them again when I hadn't heard from them in a day and asked them if they knew when the engineer was coming out and they asked me the same question of 'when are you available?', clearly demonstrating yet again that nothing had been put in place to resolve the problem. It's incredibly frustrating when I have been paying a lot of money for the management of my bills, aswell as the wifi included in the bills, yet I have not recieved either of these services. It has been disrupting in my first two weeks of the university year, and both me and my house mates have not been able to complete university work in a convenient place for us. Fused bills have not given us a clear solution to the problem, and it feels as though we will never have a solution to the problem. In addition to this, I find it hard to believe that Sky are responsible for the lack of response, as with any encounters I have had to have with them during this process, they have always helped me toward a solution.

My daughter travelled up to her accommodation on 21 July to meet with an engineer to install her WiFi. After having the WiFi hub installed by the engineer who then left it didn’t work but the engineer assured her that someone would be with her when she went back up to Newcastle to sort the matter out. She has made endless calls to fused bills who have continually lied to her about an engineer coming out to sort the problem. The line has been checked and it has been suggested that she has been sent the wrong WiFi hub. Our daughter is incredibly upset about being lied to. She is trying to resolve the matter and has called sky who can’t resolve the matter because the account number is held by fused bills. I feel that fused bills are taking money from young people who have been assured that their services are good value and that they are trustworthy. Our daughter is vulnerable and becoming very distressed as there is no resolution in sight.

Been having issues with our WiFi for a while, however spoke to Liam G and he was very helpful in resolving our issues and sorting dates for engineers to come to ours in times which suit us best.

Lily was very helpful today. Patient and thorough.

Lily was Great! I was having a few issues with my payment and she helped me get it sorted right away! Thank you🤍

Fused added an extra charge months after my contract ended, claiming it was from one of their partners and they couldn't do anything about it. While I was in contact with them to figure out what happened, they threatened to give my information to a debt collector. I posted a review about this experience and they responded, saying that they were looking into my experience and had contacted me. They never contacted me, and got my review taken down. What a scam.

Lily and Fallon have been great! They helped me set up my new package.
Despite me having many questions, they answered patiently and in a kind and sweet manner.

They considered different options for me based on my requirements

Lily is so lovely and attentive and was able to help me sort out my account. Stellar customer service !

Great customer service, always so lovely

Extremely helpful and quick to respond via the chat function. Alexandria helped me today and was really friendly and charismatic. She quickly gave me advice and found a solution to my issue.

Again, I love fussed. My package just ended as I moved in with parents and had a question about the meter readings. Again alexandria was fab on the phone. So friendly and helpful but I could say that about everyone Iv spoken to at fussed. Thanks again and I will be back !! I recommend to everyone !!

Brandon at Fused Bills was extremely helpful and informative, got my issues sorted in no time.

I had a great experience with James this morning. He was quick to help and find all the relevant information for my account and help me to fix the problem. I would recommend calling early at 8:00am when they open as the wait time is almost non existent where as at other times it can take 10-15 minutes on hold.

Charged my housemates and I on different dates and different amounts. Called up to sort this as the lead organiser of our bills and they refused to help. Communication from the team is extremely poor. Promise you a package price then change it constantly, Caused me nothing but stress! Look elsewhere please.

Very friendly and efficient service from Dozie, would recommend.