After ordering a fan ceiling light recently, I posted a negative review as it did not work. However after the electrician checked the main electric switch, the problem was sorted. Hence a lovely ceil... Voir plus
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This has been the most disappointing shopping experience. The company lacks knowledge of customer service rights. The order sent was different from what was shown in the advertisement. They also refus... Voir plus
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Excellent wall mounted electric fire and the logs and flames make the room look more homely. Quick and trusting delivery and we were kept well informed in the transition.
L'entreprise a répondu
Really impressed with this product, Very easy to assemble with all the necessary screws and allan key provided. Nice piece of storage equipment to use in the shed. Straightforward website and no issu... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
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3,8
Bien
242 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Shocking.
Shocking, do not use.
In March 2026, I purchased bike shed. There was no information given to say the item would arrive in two separate deliveries.
Part one of the delivery arrived within a few days with no issues. But I had no communication as to when part 2 would arrive. I contacted the company who advised it would be a further 5 days.
I received notification the item was due for delivery. The item was supposedly delivered by the courier, but the image they gave as proof of delivery was not of my property.
I contacted Garden Sanctuary who eventually agreed to send a replacement. They asked me to confirm my delivery address......this hadn't changed from the address to which part 1 of the item was successfully delivered to.
I received a further delivery notification with the same issue and outcome.
At this point, I asked Garden Sanctuary for a full refund and for them to collect the part that had been delivered.
We arranged 3 dates for collection, on none of them did the courier arrive to collect as agreed.
It is now mid-June. I have still not received the item I paid for, and they have still not collected the part I have received.
I've disputed the payment with my bank as Garden Sanctuary are not fulfilling their contract with me and Garden Sanctuary are now contesting this.
Absolute pirates, steer clear unless you want them to negate on their contract.
4 mars 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Lou Herron,
We're sorry to hear that you remain dissatisfied with your experience.
After reviewing the order, we can confirm that the bike shed was dispatched in two separate parcels. The first parcel was delivered successfully. The second parcel was initially shown as delivered by the courier but was later reported as missing in transit. As a resolution, we arranged a replacement to be sent.
The replacement item was dispatched; however, it was subsequently returned through the courier network as an undeliverable/return-to-sender item. This was related to the logistics process rather than any action taken by yourself.
Following this, you requested a full refund and collection of the item already received. We arranged multiple collection attempts; unfortunately, these were not successfully completed by the courier on the scheduled dates.
Our last direct communication regarding this order was on 4th May, and we are currently still liaising with the courier to confirm the outcome of the most recent collection arrangement. We will provide you with an update as soon as we have further information.
We sincerely apologise for the inconvenience caused and appreciate your patience while we work to resolve this matter.
Best regards,
Garden Sanctuary
Sturdy patio box
Sturdy patio box , a bit fiddly to put together & instructions could be a bit clearer but once built it’s great , really pleased with the product
12 juin 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Craig,
Thank you for your feedback!
We're delighted to hear that you're pleased with your patio box and that it’s working great once assembled. We appreciate your comments about the assembly process and instructions, and we'll share them with our team as we continue to improve.
Thank you for choosing us, and we hope you enjoy your patio box for years to come!
Best regards,
Garden Sanctuary
Don’t bother! Poor customer service and returns policy
I have received my order and am trying to return it- using the email address on the website and the one used to tell me I couldn’t change my order as it had been shipped( 30 mins after placing the order!)
Very slow customer service!!!
Received an offer of an £8 refund to keep it. I’ve accepted it so I can sell it on but won’t be using this company again!
27 mai 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Angie,
We are sorry to hear about your experience and apologize for any frustration caused.
After carefully checking our system, we have unfortunately been unable to locate an order matching the details provided in your review. As we would genuinely like to investigate this matter further and assist you properly, we kindly invite you to contact us directly with your order number or the email address used for the purchase.
We always aim to respond to customer inquiries as quickly as possible and continuously work to improve both our service and communication experience.
We appreciate your feedback and hope to have the opportunity to look into this for you.
Best regards,
Garden Sanctuary
Excellent customer service
First chair arrived damaged in transit, contacted them and sent a video to prove the fault. Immediately they agreed to send a replacement which arrived today. Thank you.
13 mai 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Graham Sharp,
Thank you so much for your understanding and kind feedback.
We’re very sorry that the first chair arrived damaged in transit, but we’re pleased to hear that our team was able to resolve the issue quickly and arrange a replacement for you.
We truly appreciate your cooperation in providing the video evidence, and we’re delighted the replacement arrived safely. Thank you again for your patience and support!
Best regards,
Garden Sanctuary
poor customer service
Ordering was easy. The package arrived in good time and had no complaints until I plugged in the item. It's making a high pitched noise in standby. I sent them an email which took several days to respond to and once they did they told me this was normal. I can assure you this is not normal and it's clearly an electrical fault of some sort. I could work around the issue if a discount was issued but ideally I would like a replacement. At the moment its very difficult to get a response and its very difficult to return which would also be at my expense even though the product is faulty. I'm worried if I do manage to return this item that the refund would also be difficult to get back. I'm now stuck with a faulty product and could be out of pocket whatever decision I make. I wouldn't recommend this company. I wish I bought this product from a more reputable company at a higher price for piece of mind.
12 mai 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Daniel brown，
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
We take product quality concerns seriously and would always like the opportunity to investigate and assist further. However, after checking our records, we have unfortunately been unable to locate an order or previous correspondence matching the details provided in this review.
We would kindly ask you to contact our customer service team directly with your order number and purchase details so we can review the matter properly and work towards a suitable resolution for you as quickly as possible.
We remain committed to supporting our customers and resolving genuine issues wherever possible.
Best regards,
Garden Sanctuary
Be careful with this lot!
Be careful with this lot!
I bought an electric wall mounting fire but wish to return it as it’s not right for the room. I’m within my consumer rights.
This company are delaying the process and have just suggested I keep the “not wanted item” and they’d give me £48 to save “the trouble of returning”
The only trouble I’m having is getting them to provide the return address details so I can get a courier (at my expense) to do the job.
They are delaying so that it stretches beyond the 30 day period when a return is not possible.
Don’t buy from these people unless you are 100% sure about the item or you can afford just not to get a refund.
No customer service at all
17 mai 2026
Avis spontané
Réponse de Garden Sanctuary
Dear customer,
We’re sorry to read your review and regret that you feel disappointed with your experience.
After carefully checking our system, unfortunately we have been unable to locate an order matching the details provided in your review. We would genuinely like the opportunity to investigate this further and assist you directly.
Please contact our customer service team with your order number and purchase details so that we can look into the matter and work towards a resolution for you as quickly as possible.
Best regards,
Garden Sanctuary
Absolutely beautiful .. love the Wisteria garlands
Really nice .. Just as I expected
Before I ordered the “ wisteria vines “ I obviously read the reviews and many were saying how disappointed they were and they were not like the pictures .. well unfortunately most things in life don’t turn out like the pictures we take ( that’s why photoshopping was invented !!! ) so I sent for the vibes and so on arrival I knew excactly what I’d get .. Cheap ( because they were a lot more expensive everywhere else !! ) Colourful ( I ordered both white & purple ) plastic / durable ( excellent for outside ) vines in 2m lengths .. i have a pergola 3m x 3 m and they made such a difference .. perfect
1 mai 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Julie Martin,
Thank you so much for your lovely review! We're delighted to hear that the wisteria vines met your expectations and worked perfectly for your pergola.
We really appreciate your honest feedback regarding the product appearance and value, and we're so pleased you were happy with the colours, durability, and overall effect. It sounds like your outdoor space looks beautiful!
Thank you again for taking the time to share your experience with us.
Best regards,
Garden Sanctuary
Réponse de Garden Sanctuary
Dear Paul Davies,
Thank you for your kind feedback!
We’re really pleased to hear that you were happy with the prompt delivery and the quality of the product. Your support means a lot to us.
We hope to serve you again in the future!
Kind regards,
Garden Sanctuary
Great bin storage
Great bin storage
We was a little worried after some reviews but we were really pleased with the storage and the delivery, good value for money
23 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Nicola Lowles，
Thank you for your great feedback!
We’re really glad to hear that the bin storage met your expectations and that you were pleased with both the delivery and the value for money. It’s especially nice to know we could reassure you despite your initial concerns.
We truly appreciate you taking the time to share your experience and hope you continue to enjoy your purchase!
Kind regards,
Garden Sanctuary
The shed is very sturdy once it is…
The shed is very sturdy once it is built . All the parts and fixings were present and comprehensive instructions were included . Allow two people for several hours to build . Very pleased with the result .
30 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear STEVE MACHIN,
Thank you for your detailed feedback!
We’re delighted to hear that you found the shed sturdy and that all parts, fixings, and instructions met your expectations. Your note about allowing two people and enough time for assembly is also very helpful for other customers.
It’s great to know you’re pleased with the final result—thank you again for sharing your experience!
Kind regards,
Garden Sanctuary
A great buy
A great buy
This is a really great sturdy garden table, with easy to follow instructions when assembling. A great price too, with an earlier than expected delivery. Would definitely recommend this item. Excellent customer care service too if you have any queries. 5☆ all the way
2 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Suey,
Thank you so much for your kind words!
We’re really pleased to hear that you’re happy with the quality of the garden table and found the assembly instructions easy to follow. It’s also great to know the delivery arrived earlier than expected and that our customer care team was able to support you when needed.
Your recommendation means a lot to us, and we truly appreciate your support. We hope you enjoy your new table for many seasons to come!
Best regards,
Garden Sanctuary
Garden Bicycle Storage Shed
Shed took a little longer to put together, but looks good, lots of room, does the job. Speedy delivery, ordered, delivered and assembled in a week!
Very pleased.
6 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Mandy,
Thank you for your kind feedback!
We're glad to hear that although assembly took a bit longer, you're happy with how the shed looks and the space it provides. It's great to know it’s doing the job well.
We're also pleased that the delivery and assembly met your expectations with such a quick turnaround.
Enjoy your new shed, and thank you for choosing us!
Best regards,
Garden Sanctuary
I purchased a shed from this company… garden sanctuary
I purchased a shed from this company paid in full, when it arrived We opened the fist box to arrange the base of the shed, most of the holes for screws were out of line bad workmanship. We put the base back into the box sealed it and contacted garden sanctuary to start a return. That was 2 months ago and still I have the damaged shed. I am receiving Ai responses repeatedly every time I send a message or photo the same response comes back. This is turning into a shambles I have offered to asccept half the value of th shed to save them organising a pick up but once again deaf ears and the same AI responce blah blah blah
23 mars 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Joanie Coupe,
We’re sorry to hear your concerns, but we do need to clarify a few important points.
We have acknowledged the issue with the screw hole alignment and have been consistently responding to your messages to work toward a resolution. While there was a short delay over the weekend, we have not ignored your case, and all replies have been handled by our support team.
Following our communication, a partial refund was mutually agreed as a resolution. However, this refund cannot be processed while a PayPal case remains open. This is a PayPal requirement, not a refusal on our part.
At this stage, the only action needed to proceed is for the PayPal case to be closed. Once this is done, we will immediately issue the agreed refund.
We remain committed to resolving this matter, but we are currently unable to move forward until the case status allows us to do so. Please kindly check your inbox (and spam/junk folder) and get back to us at your convenience—we’re here to help and will do our best to resolve this for you.
Best regards,
Garden Sanctuary
Really pleased
Really pleased
Ordered, Delivered. No problems.
Building - instructions not easy.
Lightweight to build, but sturdy item
Very pleased!
Excellent price.
23 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear SnippySnappy,
Thank you for your feedback!
We're really pleased to hear that your order and delivery went smoothly with no issues.
We appreciate your comments about the building instructions and will take this on board as we continue to improve. It’s great to know that despite this, you found the shed lightweight to assemble yet sturdy.
We're delighted that you're very pleased with the product and found it to be excellent value for money.
Thank you for choosing us!
Best regards,
Garden Sanctuary
Artificial Wisterias
I ordered two lots of artificial wisterias, 12 each of purple and white which look beautiful on a backdrop in my garden. They were easy to order and dispatched and delivered in very fast time, they arrived well packaged and in perfect order. I am so happy with everything and I have ordered 12 pink artificial wisterias to add to the others.
8 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear CHRISTINE NORMAN,
Thank you so much for your wonderful review!
We’re delighted to hear that the purple and white artificial wisterias look beautiful in your garden backdrop—it sounds like a lovely setup. It’s great to know you found the ordering process smooth and that your items arrived quickly and in perfect condition.
We truly appreciate your continued support and are so pleased that you’ve come back to order the pink wisterias as well. We hope they complement your display perfectly!
Thank you again for choosing us 😊
Best regards,
Garden Sanctuary
Faulty goods sold - no replacement!
I purchased a parasol umbrella from this company last month which was faulty. I have sent photos and a video of the faulty product and they are refusing to help. They were helpful until I advised the product was fautly and then it went dealty silent and not responding to emails! Worst online company I have ever dealt with - don't go near them!
20 mars 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Mrs Victoria Fletcher,
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this situation must feel. After reviewing your case, we can confirm that our customer service team did respond to your messages several times, but unfortunately some of those replies were returned by the system and did not reach you. Our most recent message was successfully delivered, but we have not yet received a reply.
In our last communication, we provided troubleshooting guidance based on the supplier’s information to help identify the issue with the parasol. We are currently waiting for your response so we can continue assisting you and work towards a resolution.
Please kindly check your inbox (and spam/junk folder) and get back to us at your convenience—we’re here to help and will do our best to resolve this for you.
Best regards,
Garden Sanctuary
ace little shelving unit
Very happy with the 4-tier bamboo shelving unit, bought for a tight space at the head of my bed, for bedside lamp, books, specs etc easy to assemble with everything supplied including one (!) sweet little glove to protect aging hand, i guess. Light yet sturdy, and very attractive. Swift delivery and well-packaged.
22 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Celia Gunn,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re happy with the 4-tier bamboo shelving unit and that it fits perfectly in your space. It’s great to know you found it easy to assemble and appreciated all the included details—even the little glove 😊
We’re also glad the design, sturdiness, and delivery met your expectations. Your kind words truly mean a lot to us, and we hope the shelf continues to serve you well.
Thank you again for your support!
Best regards,
Garden Sanctuary
Good shed, a little bit of messing round
Bought a garden shed with exact measurements I needed. Not much communication about the delivery, and arrived within a week. Unfortunately the measurements on the box, did not match what I ordered. After a few emails back and forth, we discovered it was the correct product. This delayed assembly and was inconvenient but customer service was good and they treated me fairly. Happy ending and it's exactly what I wanted, smart, right size and will take 2 to assemble!
16 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Ruth Hailwood，
Thank you for sharing your experience!
We’re really glad to hear that, in the end, you received the correct garden shed and that it meets your expectations in terms of size and appearance. It’s also great to know our customer service team was able to support you and resolve the situation fairly.
We do apologize for the confusion caused by the labeling on the box and the inconvenience this created during your assembly process. Your feedback is very helpful, and we’ll use it to improve our communication and packaging clarity.
Thank you again for your patience and understanding—we hope you enjoy your new shed for years to come!
Best regards,
Garden Sanctuary
Would give it a 0star rating if I…
Would give it a 0star rating if I could. Ordered a shed with 24hour express delivery. Received 1of 2 boxes about a week later. Got the second box covered in paint with holes in it two weeks later. Complained, which is hard work. No number and takes forever for a response and was told a new part would be sent. Today I’ve waited in and now received a raised planter. NOT THE PART I WANTED. Now I have 3 large boxes blocking my garden access and I’m sat waiting for them to sort it out. They even wanted me to get rid of the damaged box of shed. Two man lift, too big for my car. Come and collect it you clowns!
20 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Mike,
We’re sorry to read about this experience, as it certainly doesn’t reflect the service we aim to provide.
However, after carefully checking our system, we’ve been unable to locate any order matching the details described in your review. It’s possible the order may have been placed under a different name, email address, or through a third-party retailer.
We’d really like to look into this further and help resolve the situation if this relates to us. Could you please contact our customer service with your order number and details so we can investigate properly? Once we receive your information, we will look into this matter urgently and assist you further.
Thank you for being so understanding.
Kind regards,
Garden Sanctuary
Didn't even last a year
I bought a beautiful solar powered water features from them a year ago next month. I went to put water in it yesterday to start a clean and found that through the winter the bottom had cracked and come away. I took photos and sent them to Garden Sanctuary CS and was told the warranty only last 6 months nothing we can do. The item is cleary faulty if it cracks first winter. But they dont want to know.
19 avril 2026
Avis spontané
Réponse de Garden Sanctuary
Dear HELEN FLOOD,
Thank you for your review. We’re sorry to hear about the issue you’ve experienced with your water feature.
Having reviewed your case, we can confirm the item is over warranty period. As such, we’re unable to offer a replacement or refund in this instance.
Outdoor water features must be fully drained and protected during colder months, as freezing conditions can cause expansion and lead to cracking if water remains inside. This is a standard care requirement for this type of product.
While we understand this is not the outcome you were hoping for, our position remains in line with our warranty terms. That said, we do appreciate you taking the time to share your feedback, as it helps us continue to improve.
Best regards,
Garden Sanctuary
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