After ordering a fan ceiling light recently, I posted a negative review as it did not work. However after the electrician checked the main electric switch, the problem was sorted. Hence a lovely ceil... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This has been the most disappointing shopping experience. The company lacks knowledge of customer service rights. The order sent was different from what was shown in the advertisement. They also refus... Voir plus
L'entreprise a répondu
Excellent wall mounted electric fire and the logs and flames make the room look more homely. Quick and trusting delivery and we were kept well informed in the transition.
L'entreprise a répondu
Really impressed with this product, Very easy to assemble with all the necessary screws and allan key provided. Nice piece of storage equipment to use in the shed. Straightforward website and no issu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
Coordonnées de contact
3,8
Bien
243 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Do exactly what a good company should…
Do exactly what a good company should keep you informed of delivery to the exact hour, communication is brilliant, table & chairs good quality & sent a few extra screws just in case which is nice to know , looking forward to garden storage definitely trying these guys before any garden centre or DIY store first from now on. Delivery £4.99 very reasonable. Hope it stays that way.
24 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Sue, Thank you for your wonderful review! We're delighted to hear you're happy with the quality, communication, and delivery service. We truly appreciate your support and look forward to serving you again!
Top quality product
Easy to follow instructions; easy for two people to assemble; well designed; good quality materials. Reasonably priced.
26 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Jane, Thank you for your fantastic review! We're so pleased to hear that you found the assembly easy, the instructions clear, and the overall quality met your expectations. Your kind words about the design and value for money mean a lot to us. We truly appreciate your support and hope you enjoy your purchase!
Good quality good delivery will be back…
Good quality good delivery will be back again thankyou
29 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Jaydine, Thank you so much! We're thrilled you're happy with the quality and delivery. We look forward to serving you again in the future!
They are scamming people by advertising…
They are scamming people by advertising cheap prices and then cancelling orders as “they are out of stock”.
Don’t waste your time with this guys, will never, NEVER EVER use them again, is a scam website.
Keep your money away from here.
Don’t fall for the cheaper prices.
29 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Mr Alexandru Tugui, We're sorry to hear you're disappointed. We've reached out to you by email to explain the situation and discuss how we can make things right. Please kindly check your inbox (and spam/junk folder if needed), and we look forward to hearing from you.
The trampoline arrived when they said…
The trampoline arrived when they said it would, it's up and it's just perfect. My grandson loves it.
18 juin 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Kerry, Thank you for your lovely review! We're so happy to hear the trampoline arrived on time and that your grandson is loving it. We hope it brings him lots of fun!
Excellent service
Excellent service. We used the foil bubblewrap to create outside window protection from the extreme heat. Works very well.
28 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Kelda, Thanks for your kind feedback! We're delighted to know the insulation performed well and helped keep the heat out. Your support means a lot to us, and we look forward to serving you again in the future.
Quick efficient delivery
Quick efficient delivery. Good price for product.
1 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Sue, Thanks so much for your feedback! We're pleased everything arrived quickly and that you found the product to be great value for money. We appreciate your support and look forward to serving you again.
A very good size and quality storage…
A very good size and quality storage box which feel like it will last a lifetime
1 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi, Joe, Thank you for your wonderful feedback! We're delighted to hear you're happy with the size and quality of your storage box. We hope it serves you well for many years to come. Thank you for choosing Garden Sanctuary!
The shed arrived really quickly it took…
The shed arrived really quickly it took 1 person 2days to put up it's a quite sturdy neat looking shed
30 juin 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Karen, Thank you for sharing your experience! It's great to know your shed arrived quickly and that you're pleased with its quality and appearance. We truly appreciate your support!
We brought a glass top patio table it…
We brought a glass top patio table it was delivered earlier than expected it is extremely good quality all the family love it it’s fantastic
7 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi, Nigel. Thank you so much for your wonderful review! We're delighted to hear your patio table arrived earlier than expected and that you're impressed with its quality. It's especially rewarding to know the whole family loves it. We truly appreciate your support and hope you enjoy many happy moments around your new table!
Excellent quality and value
Excellent quality and value, speedy delivery service
14 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi, Linda, Thank you for your fantastic review! We're glad to hear that you're pleased with the quality, value, and speedy delivery. Your support means a lot to us, and we hope you enjoy your purchase. We look forward to serving you again in the future!
Very pleased with the product.Nice…
Very pleased with the product.Nice garden feature, perfect for a small garden. Quick shipping. The seller kept us well informed about the delivery date. Thank you.
6 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi, Liudmila, Thank you for your wonderful feedback! We're so pleased to hear that you're happy with your purchase and that it fits your garden perfectly. It's great to know our delivery updates and prompt shipping met your expectations. We truly appreciate your support and hope you continue to enjoy your new garden feature.
An excellent product that feels well…
An excellent product that feels well made and good quality for the price. Time will tell with regards to its long term usage but first impressions are good.
Good communication and quicker than stated deliverY.
2 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Mark, Thank you for your kind feedback! We're so glad to hear you're happy with the quality of your purchase, our communication, and the faster-than-expected delivery. We really appreciate your support and hope you continue to enjoy your product for a long time to come.
Great product at a great price
Bought a roll out awning in a sale and got a great price for such a robust and well made product.
Fast delivery. Great experience all round.
6 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Peter, Thank you for your wonderful feedback! We're so pleased to hear you're happy with the quality of your roll-out awning, the great value, and our fast delivery. Your kind words mean a lot to us. We hope you enjoy your purchase!
Retractable Garden wind break
Quick delivery and a really nice well made product.
1 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Martin, Thank you for your kind words! We're so pleased to hear you were happy with the quick delivery and the quality of your purchase. Your support means a lot to us.
Customer service poor.
Customer service poor.
Delivery takes ages.
Damaged item recieved
Alot of time wasted trying to get a refund
8 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Gemma, We're very sorry to hear about your experience. We'd like the opportunity to put things right for you.
We've already contacted you by email to help resolve this issue. Please keep an eye out for a message from info@gardensanctuary.co.uk. Thank you.
Purchased a water fountain which wasn’t…
Purchased a water fountain which wasn’t the correct one so I asked to return the item to which I was told I would have to pay return fees and the offered my 10 pound instead of returning
To which I replied and said I paid nearly 50 pound so would rather pay postage and get more money back from refund
They have now not replied to any of my emails I’ve emailed numerous times asking for return details and no response so I have contacted my bank for help in resolving this
Awful company zero communication and will never be using this site again and I’ll be making sure others are warned before ordering from this scam site
1 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Larissa Grantham,
We're sorry to hear that you were disappointed with your experience.
After reviewing your case, we can confirm that the item supplied was correct and not faulty. The return request was because the product ordered was not suitable for your requirements rather than due to a product issue. In accordance with our returns policy, return postage is the customer's responsibility for this type of return.
We have already provided the return instructions by email. If you cannot locate our message, please check your spam/junk folder or contact us again and we'll be happy to resend the details.
We remain committed to resolving this matter and appreciate the opportunity to assist you.
Best regards,
Garden Sanctuary
Great Barbecue at affordable price.
Great Barbecue at affordable price.
I received the Barbecue yesterday, Assembled it and loving it.
Strong and full of great looks and features, especially height adjustment of charcoal tray .
For £100 a bargain. Would love to buy another one to gift it to my family members.
Can't wait to have my first Barbecue.
Good 71 CM actual Barbecue area which is enough to cater 10 persons.
Thank you Garden Sanctuary
3 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Dear customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you're loving your new barbecue and that you found it to be such great value for money. It's fantastic to know you appreciate the sturdy build, stylish design, and especially the adjustable charcoal tray.
We hope you enjoy many memorable BBQs with your family and friends. It means a lot to hear that you'd even consider gifting one to your family. Thank you for choosing Garden Sanctuary!
Best regards,
Garden Sanctuary
Purchased this online
Purchased this online - arrived within 3 days of placing the order. On opening the box, it was self assembly, so to work i went. Filled the instructions to the letter and it was assembled perfectly. I love the 2 tier food tray and the ability to raise the coals when cooking. I also love the thermometer on the lid and the bottle opener on the front. This was so easy to clean and the lower tray can be removed to enabled the clearing of coals. The side tables feel solid when put into place and I feel confident when I put food tray on these small tables.
If I had to find one thing I did not like..... the grease on one side of the cooking area leaks down onto the path...not sure if this is to do with assembly, or the design. Either way, great BBQ & would definitely recommend
20 juin 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Jayne Langdale,
Thank you so much for taking the time to leave such a detailed review!
We're delighted to hear that your BBQ arrived quickly, was easy to assemble, and met your expectations. It's great to know you're enjoying features like the adjustable charcoal tray, thermometer, bottle opener, removable ash tray, and sturdy side tables.
We also appreciate you pointing out the grease drainage issue. Your feedback is valuable to us and will be shared with our team as we continue to improve our products.
Thank you for your recommendation and support. We hope you enjoy many fantastic BBQs with your new grill!
Best regards,
Garden Sanctuary
Metal storage boxes. Good value. Excellent delivery.
Ordered 2 storage boxes and they arrived 2 days later via DX.
I read the instructions carefully and took my time with assembly. I finished the first 600L box in 3 hours 20 minutes of leisurely work. An extra pair of hands and a 7mm 1/4 drive socket is a great help in tightening the tiny screws and nuts provided.
Very pleased with the results. The finished box is not sturdy enough to sit on as the lid may distort but I think is good value for the price.
I would recommend this item in preference over the plastic ones available.
24 juin 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Jim,
Thank you for taking the time to share such a detailed review! We're delighted to hear that your storage boxes arrived quickly and that you were pleased with the final result.
We also appreciate you sharing your assembly tips—they're sure to be helpful for other customers. Thank you for choosing our product, and we hope to serve you again in the future!
Best regards,
Garden Sanctuary
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.