Garden Sanctuary Avis 

This has been the most disappointing shopping experience. The company lacks knowledge of customer service rights. The order sent was different from what was shown in the advertisement. They also refused to take responsibility despite my many attempts. I was offered only an £8 refund, and when I requested a return label, what was sent was something no one could identify — no address, no details at all. I am very disappointed and I will never buy from this store again.

The 2 identical items (round veg storage tower) arrived and the first tower rubs. I should have read the returns policy, because returns are not Free! I'm not bothering to open the second tower. I would like to return but can't seem to get my head round the return and I don't want to pay for my return.

Excellent wall mounted electric fire and the logs and flames make the room look more homely.
Quick and trusting delivery and we were kept well informed in the transition.

Total shambles. I ordered a self assembly wooden Garden gate as shown on their website. The item I received was already assembled. The item was clearly advertised with having hinges, screws and a lock included, these items were all missing. An operative at the Garden Sanctuary offered me £10 as a goodwill gesture, however each hinge costs £7 at a well known DIY supplier, not forgetting the cost of the screws and lock which were missing from my order. I countered their offer saying that I would accept £20 refund which would be reasonable but even so the £20 would not cover the total costs of the missing items. No response at the time of posting this review.It will be too expensive for me to return the gate to Garden Sanctuary, as per their returns policy.
I sent a complaint by email setting out my preferred course of action to remedy my complaint regarding the missing item. I am seeking legal action under consumer rights legislation.
As for the delivery, another shambles. I received an email stating that the garden gate would be delivered on Monday, with a time slot between 8 am and 6pm. I waited in all day and no delivery, a total waste of my day. The gate was eventually delivered on the Thursday at 2pm, fortunately I was at home and was able to take delivery.
All in all following my personal experience this company should be avoided at all costs. A total shambles from start to finish including their delivery contract. As the old saying goes "Buyer Beware! "

They are the worst company to deal with. Inadequate product quality and then starts the scam. 56£ to return the product back. The value of the product is 120

After ordering a fan ceiling light recently, I posted a negative review as it did not work. However after the electrician checked the main electric switch, the problem was sorted. Hence a lovely ceiling fan/light that works perfectly. Sorry for the first negative review.

I wanted to get away from a plastic garden storage box, and thought a metal one would be a great alternative. Unfortunately every piece was vacuum sealed in plastic!!! If I'd known this I wouldn't of brought it, and would of found something more environmentally friendly.

They are very nice just not suitable to put anything heavy.

Great communication. Speedy delivery from garden sanctuary. The product - I got this to use indoors over winter. I would ignore the age range for this product as I can’t see it lasting a 3 yr old personally! But A lovely little item for my 7 month old grandchild. We hold him on the slide and he loves the swing. I would say realistically he may get a year out of it. It was very easy to put together. It is lightweight so you need to watch your kids when they’re on it. If you swing it too high it will move and possibly go over. Don’t leave your kids alone. But great item for the price.

Really impressed with this product, Very easy to assemble with all the necessary screws and allan key provided. Nice piece of storage equipment to use in the shed.
Straightforward website and no issues with delivery. Would recommend this company and its products.

Good service and quick delivery. Took a while to assemble but the result is a good looking, sturdy and waterproof box. Just a hint - make sure that when you connect the lock lever (part B2), that the part number is showing outwards. We initially put it on the wrong way round and couldn’t figure out why it wouldn’t work!

I ordered a cycle storage unit for our son. But forgot to change the delivery address.
Garden Sanctuary were very helpful and tried to get it re-directed. Whilst the re-direction did not work the fact the delivery company could not find our address meant it went back to Garden Sanctuary and was delivered correctly to our son in Glasgow.
The storage unit was great but needed a few extra screws and they got this all sorted in not time at all. Excellent customer service and a great product

Item arrived quickly in good condition. The instructions were straightforward and it went together well.
I wondered if it would be strong enough (I’m using it to house my large collection of cookery books in the kitchen to keep them clean behind the acrylic doors).
It has proved to be up to the task, works and looks great.

I really like the fire we purchased. So many different colours and temps to choose from. Heats up the room super quick. Good delivery times. Have ordered the wisteria here before,faux flower vines. Also really great quality. All in all I've got nothing but positive things to say of the company.

The pergola is of superb quality and we are delighted with it and the speed of delivery.

The instructions are atrocious and caused additional work as wrong screw bolts used due to their being two lots labelled the same (M6 x 15) but being different bolts!

Why they can’t have a video showing step by step instruction is beyond me.

This is why 4 stars and not 5

The items were delivered in good order and were just what I needed as extra seating for Christmas dinner etc, at a great price, delivery was as advised

Very happy with this fire, just wanted a glow affect not for heating & I love it delivered with care & respect from the two drivers

I ordered a small cast iron bbq from this outfit and it was delivered inside a cardboard box with no protection . It arrived with parts broken off it . Someone had made a small hole in the top of the box to look at the damage before it was delivered to me .
I contacted the company on two different email addresses with photos of the box and damage and I received this response and I have followed up 2 times and no further response .

17th September 2026
Hi there,
We are very sorry to hear about this issue.
Regarding the broken back leg you mentioned, could you please take clear photos showing the specific area of damage? We need to verify the situation.
Best regards,
Edmond

Canopy fitted please check your hole centres before drilling holes your instructions may not be correct. garden Sanctuary have rectified my issues thanks.