After ordering a fan ceiling light recently, I posted a negative review as it did not work. However after the electrician checked the main electric switch, the problem was sorted. Hence a lovely ceil... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This has been the most disappointing shopping experience. The company lacks knowledge of customer service rights. The order sent was different from what was shown in the advertisement. They also refus... Voir plus
L'entreprise a répondu
Excellent wall mounted electric fire and the logs and flames make the room look more homely. Quick and trusting delivery and we were kept well informed in the transition.
L'entreprise a répondu
Really impressed with this product, Very easy to assemble with all the necessary screws and allan key provided. Nice piece of storage equipment to use in the shed. Straightforward website and no issu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Garden and outdoor furniture and homewares for every style and budget. Delivering inspiration, helping the nation to realise their greatest garden dreams. Great value outdoor heating, shading and more. Our product offering appeals to outdoor enthusiasts and casual garden dwellers alike.
Coordonnées de contact
3,8
Bien
243 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Garden Sanctuary
Hi Stuart, Thank you for your feedback! We’re pleased to hear that you found the ordering process easy and the product good value for money. We really appreciate your support!
garden gates
We ordered 2 garden gates, which are reasonable quality for the price. I didn't get an email to say when they were being delivered which was disappointing, but they arrived 5 days after ordering.
21 août 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Jill Ramshaw,
Thank you for your feedback! We’re pleased to hear that you found the gates to be good quality for the price and that they arrived within 5 days of ordering.
We’re sorry to hear that you didn’t receive a delivery notification. We understand how useful it is to have advance notice, and we’ll take your feedback on board to help improve our service. Thank you for your understanding and support!
pleased with purchase
pleased with purchase
Gate looks good ... well made ... comes with hinges and bolt ... I added a ring pull latch
31 août 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Lynn Thomas, Thank you for your lovely review! We’re delighted to hear you’re pleased with your purchase and that the gate looks good and feels well made. We hope you enjoy it!
Réponse de Garden Sanctuary
Hi Marc, Thank you for your kind review! We’re delighted to hear that you’re happy with the quality and feel it offers great value for the price. We really appreciate your support!
Réponse de Garden Sanctuary
Dear customer, Thank you for your lovely feedback! We’re delighted to hear that you’re happy with the gate and that it’s just what you needed. We really appreciate your support!
Quality items at discounted price.
Quality items at discounted price with prompt delivery. What’s not to like 👍
18 août 2026
Avis spontané
Réponse de Garden Sanctuary
Dear Mr Irwin, Thank you for your kind words! We’re so pleased you’re happy with the quality, value and delivery. It’s wonderful to know we’ve met your expectations.
Lovely looking sturdy storage container…
Lovely looking sturdy storage container and I don’t think the mice will get in, unless they can lift the lid !! One thing I would recommend is stating what should be the top and bottom of the sides. But me and my husband are not DIY’ers
13 août 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Rachael Matthews, Thank you for your lovely feedback! We’re delighted you’re happy with the sturdy design and appearance. We also appreciate your helpful suggestion about clearly identifying the top and bottom of the side panels, and we’ll pass this on to our team to improve the assembly instructions.
Thanks
Thanks, everything is great; a minor downside is that it could have been better packed.
18 août 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Tomas, Thank you for your feedback! We’re delighted to hear that everything is great overall. We also appreciate your comment about the packaging and will take it on board to help us improve.
Prompt delivery and good product.
4 août 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Fred Christmas, Thank you for your great feedback! We’re delighted to hear you were happy with the prompt delivery and the product. We really appreciate your support!
Excellent table
Excellent table, really good quality.
Very quick delivery
29 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Mr Paul Hibberd, Thank you for your lovely feedback! We’re delighted to hear you’re happy with the table’s quality and our fast delivery. We really appreciate your support!
Waterfall of Tranquility.
Waterfall of Tranquility.
Garden waterfall arrived quickly and undamaged. Set it up easily and it immediately started working. You can hardly hear the pump which is drowned out by the cascading water. It’s brilliant just to watch or just listen to. The lights especially in the evening look great and interact with the water. Well pleased with my purchase at a great price.,
12 août 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Alan, Thank you for your fantastic review! We’re so pleased to hear that the waterfall was easy to set up, runs quietly, and creates such a relaxing atmosphere. It’s wonderful to know you’re enjoying the cascading water and evening lights. We truly appreciate your support!
Sunshade Reflective Heat Insulation works well
Works well reflecting heat away from the house My house has lots of south facing windows and doors, so this product has been used to cover the glass on the outside using suction cup attachments bought separately and it has been a great success during the heat wave. I anticipate transferring it to inside the glass if we have a cold winter to work equally well at keeping heat in,
26 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi SUE, Thank you for your wonderful feedback! We're delighted to hear the sunshade worked so well in keeping your home cooler during the heatwave. We really appreciate you sharing your experience!
Delivery great and the different widths…
Delivery great and the different widths available very handy. The price was great too with the added bonus of hinges and bolt supplied with the gate
1 août 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Martin, Thank you for your fantastic feedback! We're delighted to hear you were happy with the quick delivery, range of widths and great value. We're also pleased that the included hinges and bolt were a useful bonus. We really appreciate your support!
Blue water fountain
Customer service, delivery so perfect. Item not so. Works when it wants to and leaks.
1 août 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Maria, We're sorry to hear about the issues with the water fountain. We're glad you were happy with our customer service and delivery. We've contacted you by email to help look into the problem, so please check your inbox when convenient. We hope to get this resolved for you as soon as possible.
I was looking for a new BBQ set and…
I was looking for a new BBQ set and came across this website, which had some good deals. I bought the 138CM Wide Charcoal BBQ Grill with Side Shelves. Which arrived a lot quicker than I thought it would have and well packaged.
Used it once so far and all good. Might be back to this site to pickup some other bits I have my eye on.
2 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Oli Chan, Thanks so much for your fantastic review! We're pleased to hear you're enjoying your new BBQ and that everything arrived quickly and safely. We look forward to welcoming you back for your next purchase!
Great value
The website was very easy to use, the prices were very good, the delivery was very quick, we ordered a mini fridge and it's very good, works very well, would definitely use again,
19 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Alison, Thank you for taking the time to leave such lovely feedback. We're thrilled to hear you're happy with your mini fridge and had a great experience with us. Your kind words mean a lot to our team!
I love my Garden Sanctuary BBQ drum
I am not invalidating the negative reviews but I want to point that they gave me anxiety. I saw a Garden Sanctuary bbq drum on a store website but it was expensive, so I decided to buy directly from Garden Sanctuary website. I had placed my order but I did not receive any update from Garden Sanctuary after 3 days. So I checked trustpilot. Seeing more negative reviews made me believe I have been scammed. I started panicking. So I emailed their customer service and said to them that I have just read some concerning feedbacks on trustpilot but I am trying not to panic. I need the bbq drum for a garden party. They replied me that my order is on the way and they sent me a tracking link. My bbq drum was delivered and I am very happy with it. Their update or follow up system isn’t very great but they are genuine. Not having a contact number isn’t very helpful as well. Overall, I am happy with my purchase. I got the bbq drum on sale. Thank you Garden sanctuary.
9 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi MRS A, Thank you so much for sharing your experience and for giving us the opportunity to reassure you. We’re delighted to hear that your BBQ drum arrived safely and that you’re happy with your purchase. We really appreciate your understanding and valuable feedback regarding our communication and updates. We hope you have a wonderful garden party and enjoy your BBQ drum!
Garden gates
Both gates are value for money and were delivered within a week of order, I would recommend garden sanctuary for this type of project 👍
19 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi James, Thank you for your kind feedback! We're so pleased the gates met your expectations and arrived promptly. Thank you for your recommendation and support!
Fast delivery and great product
20 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi James, Thank you for your feedback! We're delighted you're happy with your purchase and our fast delivery. Thanks for choosing us!
First time I have used this company
First time I have used this company. I purchased some pvc garden screening. Highly delighted with the ordering process and the delivery was prompt. Very well packaged, no damage and all my order was correct. I would definitely use this company again. 5🌟
20 juillet 2026
Avis spontané
Réponse de Garden Sanctuary
Hi Kerry, Thank you for your kind review! We're delighted that your order arrived quickly and in perfect condition. Your support means a lot to us, and we hope to see you again soon!
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