Garden Sanctuary Avis 

I ordered a log store that was still at Evri from the 8th Jan for a week. I emailed this company to chase up no one has contacted me. It has now be delivered by Evri to the wrong house.
My instructions were leave inside the porch. It was left outside another house. I have opened a case with Evri and contacted Garden Sanctuary but Garden Sanctuary are still yet to reply to help me out. I can order logs without a log store .

Ordered 7th Jan and 3 emails later still don't know when delivery will be. Order has been with the courier since the 9th and being told it will be a few more days. I could ship to Germany quicker than this courier

One star is too many
They lie about dispatching your item by blaming the courier when they have still not sent it after a week and a half
They have no compassion for leaving you with no heat in this freezing weather and continue to not dispatch your item by blaming Xmas yet still reply to emails until I asked for my refund and now they are ignoring all correspondence because it has eventually been given to dx but they have smashed it , it’s on its way back to them in god knows how many pieces
I work with an online retailer and we still coped throughout Xmas and I would never dream of lying to a customer and ignoring there request for there own money back !
Appalling company , there reviews says it all stay away
•• UPDATE. ***
They emailed me to ask me to keep the smashed up fire and they would refund me £12 and give me a free gift !!!
Obviously I said no and now they are ignoring me and still not refunded me 😡
Delivery should have been Tuesday and it’s now Friday with still no fire or refund ?
No attempt to send a replacement straightaway either !!
I’ve sent numerous emails asking for my refund which I have proof of but they are still ignoring me 😡
Again today 10/1 another email at 4am repeating itself offering £12 discount to keep the smashed fire and still will not refund me !!
UPDATE
it is now 20th January and I still have no order and GARDEN SANCTUARY ARE STILL IGNORING ALL MY CORRESPONDENCE REQUESTING MY REFUND 😡

I’m incredibly frustrated with this company. After placing an order, it took them two weeks to inform us that we needed to source a missing part ourselves. Instead of a proper solution, they offered a measly £10 discount code, which only encouraged us to spend more money with them. We had to repeatedly prove that we were missing parts by sending multiple images, and it felt like they were unhelpful and dismissive throughout the entire process. This experience not only delayed our plans but also added unnecessary stress right before the holidays. I would not recommend ordering from them.

Absolutely appalling company! DO NOT BUY!

Ordered a shed back in October which didn’t come with all the necessary parts. Was told originally that it would take 8 weeks for the parts to come. In that time my half built shed was destroyed by the horrendous weather to which I requested a refund and to return the shed.

I was offered £8 to dispose of the shed myself and was also told I could keep it, sell it or even give it to charity. I’m not sure anyone would want a shed without a roof!

Now they’re refusing to collect the shed as I don’t have boxes to return it in and have refused to send boxes so I am now stuck with a half built shed in my garden and have no way of disposing the shed myself.

I ordered an outside box. It was not delivered and nobody from Customer Service has replied to my messages. Theft. What is wrong with this company? Avoid. My order number is: 39590. I finally received the box. It was terrible. Impossible to assemble. 100 tiny screws. I cut my hands on the metal edges. You need at least three people to assemble and perfect eyesight. I have NEVER been so disasapointed.

Really good service, once the item came into stock

This company who operates also Morden Furniture World which sells on TEMU is a scam company, - they sell products, only send part of the order then when you complain about the missing items they make out that they have no records of the sale. SCAM !!! AVOID TOTALLY. I bought 3 packs of roofing sheets, only 1 arrived. They claim they haave no record of sale. Invoice No. INV-GB-6222577-2025-261877.
Update after Garden Sanctuary reply, - There you have it folks, - I even give the invoice no. and this criminal corrupt company says that they have no record again. Trading Standards, lawyers etc will have to be employed against this company obviously. To publicly behave in such a criminal manner is evidence for the authorities.

Good capacity, easy enough to assemble

Absolute shower!!

NEVER USE THIS COMPANY.
I've had a metal shed ordered & PAID for, for nearly a month.
It finally turned up but only 75% of it!!!!
Finally got through to Garden Sanctuary & they still can't tell me when the other 25% will be delivered????
NEVER USE THIS COMPANY IF WANT YOUR DELIVERY WITHIN A MONTH!!

Flat packed but easy to fix together. All the wood was of a good quality. Looks great and fits its place beautifully. Glad we bought it from you.

AVOID THIS COMPANY.
It took 3 months for them to collect wrongly delivered item. They did all they could not to, but I persevered. When the correct garden storage box arrived it was rubbish quality and took 3 hrs to assemble. AVOID

Selling poor quality products & then charging for refunds

This string of lights was lovely and long with the power unit at one end allowing you to use the entire length. Easy to put the batteries in. Being an orange light it was a soft light but bright enough to be seen from outside (I had them around the main window but inside)

Great rain shelter

Bought 2 of the 270cm packs and did the whole side of the house upto the side gate, easy to put up and very light, works a treat. Would definitely recommend.

Purchased 2 x door canopies. White but were a definite cream. Tiny screws’s heads sheared at the lightest turn, so the outer supports have nothing to prevent them coming apart as you can’t remove broken screw. Perspex canopy was pierced in transit on one, but offer me £17 off the full price, if I kept this useless item that would come apart and leak. Still waiting for a way to return them.

Great for my green house

Great value, easy to assemble. I ordered 4 of the 3'x2' raised beds 1 in each corner

lovely!

have previously bought this fountain for ourselves and loved it so much, purchased one for a gift for mum. lovely lights, lovely sound, very flexible on positions due to the solar panel. really soothing. it works really well with the solar it receives and the value for money is great!

Bought a £410 metal shed from Garden Sanctuary via Robert Dyas. The shed has leaked badly from day one, despite it being constructed precisely to the manufacturers specification. I have provided video and photo evidence and they have admitted liability but are only willing to offer £80 compensation. I have spent two days constructing this shed and now will have to spend yet more time and money making it weathertight. I would advise any potential shoppers to avoid this company as their products are not fit for purpose.

I bought the (91cm) garden gate online and the advertised sizes only included height and width (not thickness). When it arrived, the courier carried it with one hand, as it was so light. On inspection, the wood was around 1cm thick and very light. The Chinese made gate was of a really flimsy construction and would not have stood exposure to winter weather for very long. I contacted Garden Sanctuary and requested a return, which I had to arrange and pay for, despite the item not being fit for purpose. After 10 days, following delivery confirmation, I had to again contact Garden Sanctuary for my refund, which was duly processed. My subsequent review on the GS website (as requested by them) was only online for 24 hours before it disappeared. The same item now has a 4.5/5 rating, based on 9 strong reviews, but it is apparent that these are selected for display.