Garden Sanctuary Avis 

I bought the (91cm) garden gate online and the advertised sizes only included height and width (not thickness). When it arrived, the courier carried it with one hand, as it was so light. On inspection, the wood was around 1cm thick and very light. The Chinese made gate was of a really flimsy construction and would not have stood exposure to winter weather for very long. I contacted Garden Sanctuary and requested a return, which I had to arrange and pay for, despite the item not being fit for purpose. After 10 days, following delivery confirmation, I had to again contact Garden Sanctuary for my refund, which was duly processed. My subsequent review on the GS website (as requested by them) was only online for 24 hours before it disappeared. The same item now has a 4.5/5 rating, based on 9 strong reviews, but it is apparent that these are selected for display.

Outdoor shield

Perfect size and shape for our door. Love this product

Purchased what looked as a lovely piece of furniture an inside electric fire with surround. It arrived with faults and missing parts. Contacted them on an email for the fourth time with no help at all. They keep asking for a video of the faulty lights that do not come on the and missing logs also. I’m not sure how they expect to video these two problems. I will seek advice now through my payment. Do not purchase from these people they are not helpful or bothered once they have your money.

I bought the Outdoor rain shelter. Excellent product. Easy to put together and good value for money. We bought two and joined them together. Would definitely recommend.

Garden box is very flimsy and had multiple scratches under film
Not worth £130 at all
We would bin it but took that long putting it together I’ve not got it in me

Delivered on or before time.
Purchase was in perfect condition and all items on parts list were correct.
Easy to assemble and very pleased with a valed purchase

Terrible service. Ordered fence panels which didn’t fit in standard fence posts. Requested a return the day after delivery. Was asked to send video of the issue, told I could attach wood to make the fence panels fit, waited 8 weeks for them to accept a return, during which time I had to store 8 fence panels. Oh and was charged £85 to return which after submitting a complaint was reduced to £50. Used this company through B&Q. Numerous emails to B&Q and this company before any resolution. Do not use.

Excellent and really does the job. Easy to assemble and I fitted to facing stones outside my patio. I needed a masonry drill to do this.

Very happy with the purchase. Just what I needed and fitted perfectly. Happy customer

Great plastic storage shed
A reasonable priced grey plastic shed that was fairly easy to put together and feels stronger than I thought it would, plus I love the dark grey colour wood grain effect. The service and delivery was excellent. I’m very pleased with this purchase and will definitely recommend
Thanks

My order was supposed to be delivered today and it hasn’t turned up. I will be canceling my order. Terrible service no one even bothered to call.

Super table!

We love a circular table and this lovely garden table hit the spot and is big enough to sit 4 comfortably. The black glass top is absolutely beautiful and reflects the sky which is an added bonus ! We have already enjoyed a few sunny lunches and afternoon coffees at our new table..it is great value for money
Very sturdy and beautiful. Form and function!

stay away from this company . ordered goods from them thru B&Q . items did not arrive so contacted them only to be told items will arrive almost 2 months from date of order instead of the promised 3 to 4 day delivery at time of order .. when you buy off these they get the stuff sent direct from china ... they lie and lie to customers ..

Great Water Feature

Really pleased with this water feature. Looks great, working well and has a calming sound of running water.

Don’t bother.

Arrived damaged, got offered £30 refund. I refused and said I’d rather you
Collect it and I’ll get a full refund and buy another bike shed off a website that sells decent stuff but have been ignored ever since. DONT BUY FROM HERE. AWUL

Appalling company with no communication between staff in customer services or Evri, Their Delivery Parcel Firm.
Server conveniently offline much of the time but seems to work during the night, judging by timing of Customer service emails.
Contact email frequently won't send and no customer contact phone number.
Am going to contact credit card company to cancel payment to them for goods ordered and refused to accept when finally delivered, which was uploaded to Evri immediately by Delivery driver, who was, at least, a rare, conscientious driver who didn't just dump Delivery on doorstep and run after taking photo.
Told Evri and Garden Sanctuary to cancel Delivery as, far better, supplier on ebay with 99.7% positive reviews actually delivered alternative goods, which are excellent quality, two days earlier than stated on order.
Have had to send Cease & Desist message to them to stop hassling me with messages asking how I liked the goods that I rejected.
Have wasted far too much of my time attempting to get refund from Garden Sanctuary.
Don't go near them with a Bargepole.

A very fast delivery which I appreciated. It's a lovely little water feature, easy to connect and set up and running in no time. I highly recommend this if you are looking for a water feature for a small garden.

The rain shelter came with such speed and was delivered with care. Just got it put up today and it looks brilliant I would have no problem recommending garden sanctuary to anyone.

Gate is OK but the hardware kit missing and they do not have a contact number so I would avoid this company.

UPDATE

We accepted a £60 refund as we were informed that was the maximum they were able to offer. We had to add to that amount to purchase a new cover. But they responded and the refund was processed quickly.

We order a 4m x 4m pergola and whilst it took sometime to assembly we were happy with the quality until we put the shade on and there is a large part of the suns shade where the fabric is so thin the sun shines straight through. We took photos and contacted them via email and they did respond offering £20 discount we request a new shade that was fit for purpose, they offered a discount and stated that "our supplier has informed us that all the shades will be the same so their is no point in sending a new one" so they admit to selling not fit for purpose items. I looked online at the cost of replacing it and requested that exact amount and now surprise surprise they do not respond to emails. DO NOT PURCHASE ANY ITEMS FROM THIS COMPANY would be my firm advice.