Garden Trading Avis 

Delivery drivers dragged my new pantry across the floor, leaving huge gauge marks across my wooden floorboards and a dent off the corner of my pantry. Garden trading wouldn't accept any responsibility for the delivery issue so it's been left for me to pursue with no support. After multiple emails, GT offered me 10% discount as "damage was minimal", even after escalation. Really really poor service.

My pot arrived completely broken and I am still yet to hear from garden trading about a replacement item or solution.

Most of what I ordered had to be returned due to very poor quality of workmanship. After over 2 weeks of no response to my email and the terms stating I may not get a refund, I arranged for them to go back on a pallet as it included 6 chairs. I am now out of pocket £86 as GT refused to refund the shipping, even though they were returned entirely because of defective goods rather than a change of mind.

Great company prompt delivery with goods carefully packed
Courier correctly delivered to home address

Great company, great helpful customer service, great packaging and experience. Will be shopping again!

Purchased some cushions for my garden chairs.

Love the design, style and comfort they add to the furniture .

No bolts or fixings included with the garden arch that I purchased and no one is picking up the phone or answering my emails. Very disappointed

Lovely quality products, quick delivery and everything arrived in good condition.

Beautiful items, had ordered some before, so pleased ordered a few more.
Arrived in tip top condition.

We ordered a mirror that arrived broken, ive phoned, emailed and completed the returns form online and ive not had a confirmation of the next step for 4 days. Just let the customer know that at the very least you are dealing with the problem. I will have to chase again tomorrow.

I placed a large order in August and 3 flower pots were broken. I placed a 2nd order and 1 serving board and 2 salad bowls were broken and 1 of the replacement flower pots. Despite messaging within 1 hour of tge delivery on 21 september today 8 October 17 days later no response. it was especially disappointing as I wanted the board and bowls for a family event that has now passed.I do love their products. It's the packaging/ their couriers that let them down

We loved this stool. Good quality and perfect for the position and job, seeing down to put shoes/boots on. Saves hoping about on one leg.

Bought the Fovant bathroom lights, delivered quickly and built to a high standard. Look great on installation. There is a design flaw whereby the earth is a solid piece of metal secured to the frame and cable junction which means you can’t detach the junction to a metal easily. If the earth was a cable installation would be quick and easy. Currently quite fiddly

2 parcels arrived as expected but instead of my metal stakes, I received a very small parcel which had nothing in it except plastic packaging.
I immediately contacted Garden Trading for s response but have heard nothing from them.
I am not impressed!

Garden Trading used to be good. Sadly, not the case now.
The metal bench I ordered was very badly damaged and is unusable.
I’m all for reducing packaging, but when that means that expensive items are not properly protected, it defeats the object.
Now a wait for Customer Service to respond.

Fast delivery - excellent products - great Company!

From start to finish shopping at Garden Trading is always a pleasure!
The quality of goods, pricing, packaging and fast delivery are all excellent.
A very happy customer!

My pot arrived damaged and I emailed immediately including pictures. I waited a week no response so even though you said not to email again I felt 8 days of no communication was enough so I emailed again.Over 2 weeks have gone by and I have still not been contacted. This is a poor way to treat your paying customers. I will not be buying again from you and will make sure that none of my friends family etc buy from you either. You really should be disgusted with yourselves.

One of the sofas arrived with a broken leg.
The delivery men have noticed it and mentioned the case on a form to you I supposed. Since I have sent a email to the customer service but I still do not have any news from the company. the son need s to be replaced.

Ordered a shoe rack - delivered quickly & we'll packed in entirely recyclable materials- hurrah.
Shoe rack perfect size, well made & strong. Also sale discount as added bonus. Very pleased with it all.