Customer service at the car park arrival and pick up was outstanding. The staff working the desk were welcoming, well mannered, quick and knowledgeable. Both on arrival and departure whole process t... Voir plus
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Lisez les avis des autres
This parking option is such a great place to park ahead of flying out of and returning to Gatwick North. It is more expensive than other on and off site parking (which is why I have gone with 4 sta... Voir plus
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The good. Ease of booking, offers advertised online and good information on the lead up to our trip. North terminal short stay facilities where good with information well laid out. The not... Voir plus
L'entreprise a répondu
As usual I arrived in the Gatwick valet parking area. I was greeted with a warm smile and through my previous experiences had total confidence in the service that was being provided. There are other c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Coordonnées de contact
Horley, RH6 0NX, Gatwick, Royaume-Uni
- gatwickairport.com/parking
4,6
Excellent
21 k avis
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Easy to book
Easy to book, great location and easy to get to the terminal. Will be using again
6 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Alison
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience and that you’ve found it easy to pre-book online, with our car park providing convenient access to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Valet Parking at Gatwick is the best
Valet Parking at Gatwick is the best. Just drive car in a carpark knowing its safely parked up in a secure area and not driven around by any one. hand the keys over to a professional, then off on holiday across the road.
Then on return go to desk and pick keys up and drive on straight home. Cant be bad, better than waiting for a bus to take you to your car and struggling to find a seat and cases in tow as well.
1 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Theresa Trevett
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience when using our Valet Parking car park and that you’ve found our staff to provide secure parking and an efficient drop-off/pick-up process. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
We used Mid Stay..
We used Mid Stay... It's probably obvious.. But a sign would have helped!! And the booking directions were NOT clear...once in, its a great call, and super close to the terminal.
8 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Darrell
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your overall positive experience when using our Mid Stay car park and that you found the car park to provide convenient terminal access, please rest assured we’ll share your feedback regarding our travel directions with the relevant department. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Easy parking mid stay
Just a short walk undercover straight into departures. So much easier with 2 young children not having to get on & off buses and so quick to be on the way home after landing.
1 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear T Taylor
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience when using our Mid Stay North car park and that you’ve found it easy to park, with convenient access provided to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
All good safe to park there .
27 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Hemen Burhan
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide secure parking. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Valet Parking south terminal was excellent
We used Valet Parking at the south Terminal. Super easy and reasonably priced (compared to taxi to the airport). We were at check-in 5 minutes after we'd parked our car, and back on the road 10mins after collecting our luggage. We'll definitely use again.
1 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Karen
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience when using our Valet Parking South car park, and that our drop-off/pick-up service was efficient and good value for money was also offered. Thank you again for taking the time to share your feedback with us and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Efficient
Efficient, easy to use service that led to a smooth start and end to our holiday. 100% recommend.
31 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Michaela Wood
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide an efficient and easy to use service. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Had a great experience at Gatrick Long…
Had a great experience at Gatrick Long Stay, the customer service team were incredibly helpful and made the whole situation easy to resolve.
29 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience when using our Long Stay car park and that our Customer Services Team were able to provide you the support you needed. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Carpark entrance blockage
On return to my car which was parked in the medium stay multi story, as I left the terminal to walk through to the lifts to car park, right in front of the doorway there were a heap of footwear and many men kneeling and I guess praying and would not move. No one was attended this ridicules' event blocking the access to carpark. I understand the airport provide pray rooms so why are these people not stopped, I find it most offensive and alarming as a business you don't have this matter under control.
24 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Reg Tydeman
Thank you for taking the time to share your feedback regarding your recent experience with us.
I'm sorry to hear the difficulty you encountered when trying to reach our Mid Stay North car park.
Please rest assured your comments will be shared with our car park Management Team.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Réponse de Official Gatwick Airport Parking
Dear Claude Campbell
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
I would highly recommend this car oark
I would highly recommend this car oark, as you can keep your car key. You don"t have to wait too long for the bus shuttle service either, which is great.
Absolutely do not park at tje other site, where they park your car, as something will be stolen from your car. I mistakenly booked that once, and my jack was stolen
11 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Mark
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a regular shuttle bus service. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Réponse de Official Gatwick Airport Parking
Dear Mr Tomasz Zajac
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to offer great value for money, and quick transport to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Extremely efficient
Extremely efficient, wouldn’t hesitate to recommend. The service on arrival and departure was excellent.
7 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Gail Gramston
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide an efficient service upon arrival and departure. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Found car park quite easy to find but…
Found car park quite easy to find but parking spaces were few and far between. Once I parked, short walk to terminal - overall good experience
2 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Michelle
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your overall positive experience at Gatwick and that you’ve found it easy to find our car park, with convenient terminal access also provided. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Simple straight forward and no hassle…
Simple straight forward and no hassle parking. The shuttle is regular so no long waits for transfer. Perfect stress free start to your break.
4 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Lee
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a simple, straightforward service alongside a regular shuttle bus to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Well signposted
Well signposted, plenty of spaces available, easy access straight into the terminal.
4 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear John Bird
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to be well signposted, with plenty of parking spaces available and convenient access to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Réponse de Official Gatwick Airport Parking
Dear Anthony Uyl
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience when using our Valet Parking car park and that you’ve found it to provide a hassle-free service. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
great service
This is the second year of using the holiday parking and we were very pleased with the experience. first year we were sceptical about leaving our keys, but there is nothing to worry about.
Booking easy, checking your car in easy and the shuttle bus straight to the terminal and easy pick up on your return.
7 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Michelle Mann
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experiences when using our Gatwick Holiday Parking car park, with an easy pre-booking and check-in process provided, alongside a reliable shuttle bus service. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Easy booking
Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north terminal so no bus transfer required. Have used this car park before, will use it again.
26 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience and that you’ve found it easy to manage your booking online, with our car park providing ticketless, convenient parking and terminal access. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
My feedback is about the valet parking…
My feedback is about the valet parking (the one where you park in the short stay car park and hand over your keys).
I had a similar experience to others who have posted in the sesperate trust pilot gatwickvaletparking.co.uk section which is worth reviewing.
General experience was not positive. A long queue of tired customers meant a significant wait just to be served.
Their printer was not working so were advising customers to press the help button at the exit and ask to be let out.
When I was served at circa 00:30(am) the manager said I was 2 hours early and it would take them 45 minutes to return my car which was not ready. Like most people I had added a couple of hours to my booking as flights, baggage reclaim and border checks routinely add delays and I wanted to avoid an overcharge. I had emailed in advance explaining my rationale seeking reassurance my car would be ready.
The manager explained this is why you need to add your actual landing time. They didn't seem to recognise their service operates in an extremely busy airport and they should have flexibility built into their processes to accommodate people arriving slightly early or late, which surely is routine.
The next lady being served was equally frustrated. She also added hours to her booking to avoid an overcharge. This perculated down the queue and everyone started getting frustrated as others had done the same.
The staff were repeating the same message each time as if this was 'new' to them, but actually was routine.
This isn't adequately explained on the Gatwick website during the booking process
I had a family including a 6 year old which made this an unhelpful and frustrating experience as they were all very tired and we just wanted to get home.
It would have been quicker and cheaper to use the bus service to the long stay car park where you can add additional time to your booking, avoid overcharges and having issues if you arrive slightly earlier than planned.
This was my first time using this service. Will I use it again? Possibly, maybe I was just unlucky and now I've worked out you must add your actual landing time and just hope you land on time. However the other reviews show this is clearly a persistent problem.
The manager gave me an update whilst I was waiting which was helpful, however the whole set up seemed disorganised - not what you need when returning from a long journey.
7 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Andrew
Thank you for taking the time to share your feedback regarding your recent experience with us.
We're sorry to hear your vehicle was returned to you later than expected and for any delays in your journey.
We aim to return our customer’s vehicles at the date/time requested as the booking end date/time. If you're needing to collect the vehicle at an alternative date/time we would recommend speaking with the team on check in.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
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