Customer service at the car park arrival and pick up was outstanding. The staff working the desk were welcoming, well mannered, quick and knowledgeable. Both on arrival and departure whole process t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Everything went smoothly with the parking despite us having to change return flights due to airline cancellations. We were even able to leave items with the valet reception to be put back in the car... Voir plus
Staff very good on arrival you park in a bay and the staff member takes your keys and off we went. On returning very easy to find and again staff in reception was very helpful keys returned and locat... Voir plus
This parking option is such a great place to park ahead of flying out of and returning to Gatwick North. It is more expensive than other on and off site parking (which is why I have gone with 4 sta... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.
Coordonnées de contact
Horley, RH6 0NX, Gatwick, Royaume-Uni
- gatwickairport.com/parking
4,6
Excellent
21 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I would highly recommend this car oark
I would highly recommend this car oark, as you can keep your car key. You don"t have to wait too long for the bus shuttle service either, which is great.
Absolutely do not park at tje other site, where they park your car, as something will be stolen from your car. I mistakenly booked that once, and my jack was stolen
11 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Mark
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a regular shuttle bus service. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Réponse de Official Gatwick Airport Parking
Dear Mr Tomasz Zajac
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to offer great value for money, and quick transport to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Extremely efficient
Extremely efficient, wouldn’t hesitate to recommend. The service on arrival and departure was excellent.
7 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Gail Gramston
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide an efficient service upon arrival and departure. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Found car park quite easy to find but…
Found car park quite easy to find but parking spaces were few and far between. Once I parked, short walk to terminal - overall good experience
2 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Michelle
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your overall positive experience at Gatwick and that you’ve found it easy to find our car park, with convenient terminal access also provided. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Simple straight forward and no hassle…
Simple straight forward and no hassle parking. The shuttle is regular so no long waits for transfer. Perfect stress free start to your break.
4 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Lee
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a simple, straightforward service alongside a regular shuttle bus to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Well signposted
Well signposted, plenty of spaces available, easy access straight into the terminal.
4 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear John Bird
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to be well signposted, with plenty of parking spaces available and convenient access to the terminal building. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Réponse de Official Gatwick Airport Parking
Dear Anthony Uyl
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience when using our Valet Parking car park and that you’ve found it to provide a hassle-free service. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
great service
This is the second year of using the holiday parking and we were very pleased with the experience. first year we were sceptical about leaving our keys, but there is nothing to worry about.
Booking easy, checking your car in easy and the shuttle bus straight to the terminal and easy pick up on your return.
7 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Michelle Mann
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experiences when using our Gatwick Holiday Parking car park, with an easy pre-booking and check-in process provided, alongside a reliable shuttle bus service. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Easy booking
Easy booking, can be cancelled if needed. Loved that that barrier rose automatically having read our numberplate, so no tickets required. Car park only about five minutes covered walk from the north terminal so no bus transfer required. Have used this car park before, will use it again.
26 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience and that you’ve found it easy to manage your booking online, with our car park providing ticketless, convenient parking and terminal access. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
My feedback is about the valet parking…
My feedback is about the valet parking (the one where you park in the short stay car park and hand over your keys).
I had a similar experience to others who have posted in the sesperate trust pilot gatwickvaletparking.co.uk section which is worth reviewing.
General experience was not positive. A long queue of tired customers meant a significant wait just to be served.
Their printer was not working so were advising customers to press the help button at the exit and ask to be let out.
When I was served at circa 00:30(am) the manager said I was 2 hours early and it would take them 45 minutes to return my car which was not ready. Like most people I had added a couple of hours to my booking as flights, baggage reclaim and border checks routinely add delays and I wanted to avoid an overcharge. I had emailed in advance explaining my rationale seeking reassurance my car would be ready.
The manager explained this is why you need to add your actual landing time. They didn't seem to recognise their service operates in an extremely busy airport and they should have flexibility built into their processes to accommodate people arriving slightly early or late, which surely is routine.
The next lady being served was equally frustrated. She also added hours to her booking to avoid an overcharge. This perculated down the queue and everyone started getting frustrated as others had done the same.
The staff were repeating the same message each time as if this was 'new' to them, but actually was routine.
This isn't adequately explained on the Gatwick website during the booking process
I had a family including a 6 year old which made this an unhelpful and frustrating experience as they were all very tired and we just wanted to get home.
It would have been quicker and cheaper to use the bus service to the long stay car park where you can add additional time to your booking, avoid overcharges and having issues if you arrive slightly earlier than planned.
This was my first time using this service. Will I use it again? Possibly, maybe I was just unlucky and now I've worked out you must add your actual landing time and just hope you land on time. However the other reviews show this is clearly a persistent problem.
The manager gave me an update whilst I was waiting which was helpful, however the whole set up seemed disorganised - not what you need when returning from a long journey.
7 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Andrew
Thank you for taking the time to share your feedback regarding your recent experience with us.
We're sorry to hear your vehicle was returned to you later than expected and for any delays in your journey.
We aim to return our customer’s vehicles at the date/time requested as the booking end date/time. If you're needing to collect the vehicle at an alternative date/time we would recommend speaking with the team on check in.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Seamless way to park your car securely…
Seamless way to park your car securely and complete peace of mind.
23 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Shaun
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how seamless it is to park with us. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Like everything Gatwick does - great
Like everything Gatwick does, this is just a bit friendlier, a bit more efficient, and a bit more thoughtful than any other Airport. Lovely to be parking so close to the terminal as well.
7 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Judy
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how friendly and efficient our service is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
An expensive but excellent service
An expensive but excellent service, smooth, hassle-free and a short walk to departures (and from arrivals). I would award 5 stars had the instructions been fuller as to the process and directions to the carpark. Having got there one can see why the instructions are so brief - there is only one car park to head for - but prior to the trip one doesn't know that. Suggest they create better instructions that you can print and take with you - most other car park services do this.
6 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Will
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how smooth it went. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Quick and easy.
I've used Gatwick parking twice now, parking at north and south terminals at different times. It's all very easy to book online, directions are available on Google Maps and other apps too. When I had questions, they were answered quickly and efficiently. I was even able to do a "dry run" without paying as you get 2 hours free parking (at least at South terminal long stay) The only downside is that they seem to fill up certain "zones" first, meaning that some zones are empty while others had just the odd parking space. This can be frustrating if you're concerned about finding a space, but I've not been disappointed. Shuttle buses are regular and easy to access, and parking rows are well signed so easy to remember where you left your car.
20 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how easy it is to book directly online. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Too long winded to book simple parking.
Too long winded to book simple parking.
10 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Customer
Thank you for taking the time to share your feedback regarding your recent experience with us.
We aim to offer those services and discounts we believe will be of interest to our customers, including those offered by our airport partners, and we’re disappointed to hear your experience hasn’t been positive in this instance.
Please rest assured your feedback will be taken on board and shared with our Management Team.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Problem with a flat battery which they…
Problem with a flat battery which they sorted out immediately can’t praise the staff enough for the very efficient way they responded to get me on my way.
6 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Andy
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how our staff were able to assist you. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Just regarding the transport between…
Just regarding the transport between airport and parking places, it could be better in terms of delay time and quicker access
6 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Mehran
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
Valet parking at Gatwick North terminal is fast, efficient and professional.
Used valet parking at Gatwick North. So convenient for access to the terminal and Sofitel hotel. I’ve used this service many times, professional, efficient and never had any problems. Drop off is quick and easy, pick up is similarly smooth, quick and efficient. Will continue to use this service at Gatwick.
4 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Charles
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how fast, efficient and professional our Valet parking is. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
COULD NOT BOOK ON MOBILE APP
COULD NOT BOOK ON MOBILE APP. HAD TROUBLE PAYING. BY THE TIME I HAD DONE THE PROCESS 3 TIMES, THE PRICE HAD GONE UP AS THE IP ADDRESS WAS OBVIOUSLY BEING TRACKED. ENDED UP HAVING TO DO IT ON LAPTOP
9 août 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear Martine
Thank you for taking the time to share your feedback regarding your recent experience with us.
We're sorry to hear you had issues with booking on the app.
We would expect our online booking system to be seamless and to allow payment with no issues.
Should you wish to discuss this further our Customer Services Team will be more than happy to help, please email parking.services@gatwickairport.com or call 0330 333 9268.
Kind regards
Gatwick Customer Services
Simple easy to use
Simple easy to use, good pickup from bus stops, friendly drivers, smooth operation.
29 juillet 2026
Avis spontané
Réponse de Official Gatwick Airport Parking
Dear David
Thank you for taking the time to share your feedback with us.
We’re pleased to hear of your positive experience at Gatwick and with how friendly our drivers are. We look forward to welcoming you back in the future.
Kind regards
Gatwick Customer Services
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.