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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely spot on service from this company. From initial enquiry into which product is best suited through to despatch of the order and then to delivery (DHL weren't the best though, but that's out... Voir plus

Noté 5 sur 5 étoiles

Thank you Gendan not first time I ordered from this company Very good customer service and all arrive on time or earlier. Highly recommended Last purchase genuine VCDS Thanks Gendan

Noté 5 sur 5 étoiles

Ordered my HEX-V2 (3 VIN version) and all arrived next day in a sturdy blue case - along with a nice surprise. Gendan kept me fully informed on my order progress and even built some humour into my des... Voir plus

À propos de l'entreprise

  1. Équipement de réparation automobile

Informations provenant de diverses sources externes

Gendan Limited is a UK-based company specialising in high-tech car diagnostic tools and systems. We are located in Swansea, South Wales. We are a growing internet-based business aiming to provide professionals and home-users alike with a wide (and growing) range of advanced diagnostic products.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

448 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

HexCan cable

Purchased a Hexcan GS911 cable. Arrived super quick with helpful updates on delivery which was free of charge. Highly recommend

25 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Poor

Supposed to have this item delivered to my home address instead they deliver it to a hub which is a shop and as I work a lot I had to take time off to go and get this item , poor service also not a great product for the money wouldn’t use this company again just like to add that when I order a item I expect not to run around trying to pick it up from a delivery point like I said wouldn’t use this company again. Poor service and poor response to my complaint just show you they just don’t care about there customer

17 juin 2025
Avis spontané
Logo de Gendan Limited

Réponse de Gendan Limited

Hi Michael,

I'm sorry to hear you're not happy and have left a negative review – as you can see from our other reviews, customer satisfaction is very important to us, and we’re saddened and disappointed whenever a customer is anything but happy.

However, in direct response to your review:

You ordered via our website at 8:30 on a Sunday evening, and chose not to upgrade from our free delivery service, which for the product you chose was DHL.

We despatched the order on the Monday, and DHL attempted delivery to your address the following day, but there was no answer at the door.
While it is certainly more common for the parcel to be returned to the depot, for delivery to be reattempted at a later date, your nearest depot (Exeter) is over 44 miles (at least 50 minutes drive) from your address, and is only open between 8am and 8pm, 6 days a week.

As a result, the driver decided it would be a better option to leave the parcel at your nearest 'Service Point' – a local shop, which is only 0.3 miles (a 6 minute walk) from your nominated delivery address, and is open from 7am to 9pm, 6 days a week.
You collected the parcel the following day, and have activated the product.

Although it's unusual for a missed delivery to be taken to a service point after the first delivery attempt, it gave you the opportunity to get the parcel the same day within 15 minutes, rather than a 2-hour round-trip to the depot.

We were disappointed that your first recourse was to open an 'Item not received' PayPal dispute, rather than contacting us.
If collecting from the service point was going to be a problem, had you spoken to us, we may have been able to arrange redelivery. Once the dispute was open, our hands were tied.
As I write this (4 days after you activated the product), I notice you have not updated the PayPal case to say you have now received the item.

With regards to the product, again if you have an issue, please contact us. The vast majority of feedback we receive for that particular product reflects upon how good the value is. There are very few diagnostic tools on the market that offer the same (near dealer-level) coverage, for anywhere near the price.

[Update - November 2025]
Just to respond to your revised review - "when I order a item I expect not to run around trying to pick it up from a delivery point".
Then why order for delivery on a day you're not going to be home?
DHL delivered it to a Service Point literally a few hundred yards from your front door.

Noté 5 sur 5 étoiles

Fantastic company

Fantastic company, I needed to get into a 2022 Fiat 2.2 ducato ecu , found to have SGW on it , emailed these guys , responded very quickly, expert advice on what to do, cable sent out very fast , my customer now has a clean dpf and out in his van delivering hes over the moon very happy customer , I’m happy due to this company….highly recommend

6 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

What a great company

What a great company. Really helpful advice when you ring up for help confirming what you need. Quick delivery, and great sense of humour with the packaging email!! ( you have to order something just to read the dispatch email)!!
Thanks for the help. Delighted with the VW SFD unlock in the OBD11 kit, and as a result, folding mirrors quickly coded correctly. Very Happy. Thank You.

27 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Professional outfit

Do not be put off by the website. This is a fantastic and professional company to do business with. Ordered a HEX GS-911 and it arrived less than 24 hours later. Excellent price and delivered securely wrapped. Kept up to date with the progress of my order. All correspondence was very customer friendly.
Only criticism, I would prefer Haribo Tangfastics next time please 😂

2 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

My orange scanner

Nice easy Web site great prices .
Stupidly fast dispatch and delivery.
Loved the account of how it was picked and dispatch 🤣🤣🤣
Used several times already .Great product.

4 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service. The website is a bit dated in appearance but the product details and service are there behind it. The complimentary Haribo are always appreciated.

Though, I do have a little bit of doubt with some of the detail provided in the despatch confirmation email.

"Our packing specialist from Sweden lit a scented candle and demanded silence from everyone in the office. A perfect ambiance is required to allow him to achieve packaging perfection."

As much as I'd like to believe this, the reasonableness of their prices do cast doubt on the affordability of this kind of excess and would appreciate proof of this level of service. That being said, the parcel was well packed and smelled nice so it may all be true.

Other than some doubts about the above I have been very happy with the service provided.

27 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

First time user of their services and I was absolutely delighted with the service received. They notified me when my item was being sorted and also when posted and it actually arrived in less than 24hours of ordering. Well done to them, I will definitely use their services again if needs be.

10 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

5 stars customer service experience

5 stars customer service experience, item arrived very fast, very well packaged with two small packages of sweets included, the VCDS OBD scanner already tested on two different cars and the tool done fantastic jobs, from easy full scan to delicate coding and set a second hand BCM ( body control module) on Seat Ibiza sport 2009, I love the HEX-NET model with WIFI interface because very comfortable to use, no cable connections to my tablet I can easily enjoy my mug of coffee on desk and keep doing the jobs on car

4 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

As a first time customer.

As a first time customer.I was impressed with the efficency of the service The product arrived ahead of time,and using it for the first time has saved me a major expense. Thank-you.

5 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service and communication

Fantastic service as it was delivered to my door by the next day and the communication of the whole process was exemplary, far better than anything I have experienced before from other companies. They are a great company to deal with......

19 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Excellent service
Great advice on the phone, recommended the product required for my needs, Mercedes specific diagnostic tool, ordered online, arrived next day, great price, great communication.
Well Recommended, I will certainly use again

19 février 2025
Avis spontané

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