Gendan Limited Avis 

Great service. The website is a bit dated in appearance but the product details and service are there behind it. The complimentary Haribo are always appreciated.

Though, I do have a little bit of doubt with some of the detail provided in the despatch confirmation email.

"Our packing specialist from Sweden lit a scented candle and demanded silence from everyone in the office. A perfect ambiance is required to allow him to achieve packaging perfection."

As much as I'd like to believe this, the reasonableness of their prices do cast doubt on the affordability of this kind of excess and would appreciate proof of this level of service. That being said, the parcel was well packed and smelled nice so it may all be true.

Other than some doubts about the above I have been very happy with the service provided.

First time user of their services and I was absolutely delighted with the service received. They notified me when my item was being sorted and also when posted and it actually arrived in less than 24hours of ordering. Well done to them, I will definitely use their services again if needs be.

Recently purchased the MultiECUScan MS Multiplexing Package for my Stelvio Quadrifoglio and wasn't sure what I wanted. The knowledge and the customer service Gendan provided was amazing and would definitely recommend too anyone. Thanks

5 stars customer service experience, item arrived very fast, very well packaged with two small packages of sweets included, the VCDS OBD scanner already tested on two different cars and the tool done fantastic jobs, from easy full scan to delicate coding and set a second hand BCM ( body control module) on Seat Ibiza sport 2009, I love the HEX-NET model with WIFI interface because very comfortable to use, no cable connections to my tablet I can easily enjoy my mug of coffee on desk and keep doing the jobs on car

As a first time customer.I was impressed with the efficency of the service The product arrived ahead of time,and using it for the first time has saved me a major expense. Thank-you.

The product was very easy to search and order. I’ve been kept up to date with the order and dispatch. Can’t fault Gandan automotive.

Top notch - quick delivery and NT530 works great!

Bought a kit for my vehicle absolutely brilliant did exactly what was needed.

Item as described (Ross Tech VCDS), well packaged and delivered very very quickly. Excellent communication and plenty of information on the web!

Effortless and hassle free purchase online. Very fast processing, despatch and delivery

Fantastic service as it was delivered to my door by the next day and the communication of the whole process was exemplary, far better than anything I have experienced before from other companies. They are a great company to deal with......

Excellent service
Great advice on the phone, recommended the product required for my needs, Mercedes specific diagnostic tool, ordered online, arrived next day, great price, great communication.
Well Recommended, I will certainly use again

What a GREAT company to do business with. I purchased a Hex EZCan for my new R1250RS. Not only was their price the best available on-line, they even included an extra splitter cable, hence a bargain compared to other suppliers.

However, it did not stop there. The follow emails confirming order, delivery and shipment were not bland and boring as most are. You have to see them to appreciate them and by god did they bring a bright cheer to dull day.

My order arrived the next working day. It was very well packaged and even included 2 little bags of Haribo sweets.

They say it's often the little things that make a huge difference. Gendan are exceptional, they definitely go that extra mile and I would have absolutely no hesitation in buying from them again.

If I was to sum up in one word: SUPERB....

After the first couple of enquiries the comms went dead. Read receipts show emails read but not answered. Last email enquiry was 11am. It's 6pm and nothing. Nothing yesterday, nothing today. I was ready to buy £225 kit off him but decided to go to a more responsive vendor. How this company gets its ratings is beyond belief! Glad I found out the easy way that this is a bad company. AVOID, AVOID,AVOID and just in case I may not have made myself clear AVOID!!!

I was so impressed with my first order from Gendan that I immediately placed a second order for another product.
Such a great young company, communication was first class, pricing was great and delivery excellent - couldn't fault anything.l, even got packets of Haribo with my deliveries (enough of a reason to keep using them if you as me!).
Just shows what great young entrepreneurial companies are out there - forget the "big boys" and support companies like Gendan.

Great experience from start to finish. I spoke to one of the Gendan team about the issue I had with a 2013 Polo TDI, the DPF was causing limp mode and unable to regenerate due to this. I spoke with the team who pointed me in the direction of the VCDS Ross-Tech HEX V2. I order the hardware and was delivered to the NE of Scotland the following day, the hardware enabled me to measure the soot and ash content of the DPF, once this data was known I could safely remove the limp mode and conduct a regeneration whilst driving the car. Many thanks to the team at Gendan

Normal OBD diagnostics doesn't work on an early 2003-2013 Bentley Continental, so we ordered the Ross-Tech HEX-V2 3 vin package, it was ordered new years eve & came the next working day! swift delivery, updated on on delivery, well wrapped, came with a VAT invoice, the software was very quick & simple to install and instructions were provided, great supplier in the UK, worth every penny as it diagnosed two ongoing faults with us going to a Bentley dealer! We recommend to any owner/dealer looking for a reliable, competitive product! Many thanks Andy @ TCS

Just ordered a nt530plus, great tool. delivered the next day, a friendly and efficient company, very well recommended.

Ordered the Ross-Tech HEX-V2 10 vin package, it was ordered first thing Monday morning and was delivered first thing Tuesday morning, very fast delivery and I was kept updated on every step during the entire process, the software was very simple to install and full instructions were provided, great to have a Ross-Tech supplier in the UK, couldn’t be happier with this purchase! Definitely recommend to anyone looking for the official product!

Bought multiecuscan for 2018 fiat motorhome. It's a lot to sort on your laptop. To get it all right. And found the team very helpfull.do my own oil changes, but you need to reset oil light. £300 for an oil change and light reset. So payed for itself on 1st procedure I used it for