Geoffrey Insurance Avis 

I don't know why you cancelled my insurance and you didn't refunded me back

Very helpful staff. Explained everything to me as I had just lost my husband and it was the first time I had to deal with insuring the car.

Great service, excellent quotes

I bought another car and phone them up to change to my new car and was told by a foreign person that they dont change to another car!! I said all car insurances change to other cars!! She said not us!! So i changed to another car insurance company!! Then rang geoffrey car insurance the next day to be told by a english person that they do change!! Gutted that i was told alie and had to pay £120 deposit to new company and a £60 fee to them!!

Making insurance so simple. Great site and very easy to navigate. Start to finish in just a few minutes. My type of service! Excellent.

So easy to get my car insurance

Very helpful

Absolutely awful experience.
I was in a crash 3 days ago, completely not my fault, and my insurance company promised a hire car the very next morning. I’ve now spent three days waiting, making 12 phone calls back and forth between them and Enterprise. Enterprise repeatedly said they hadn’t received anything. My insurer kept insisting they had sent the details — but they clearly hadn’t.

The staff have been completely unhelpful, no urgency, no ownership, and no solution.
I will be changing my insurance provider as soon as this claim is dealt with. The service has been shockingly poor.

To top it off, the man who hit me had his insurance sort me a car within 20 minutes of calling them.
Unbelievable.

This company seriously needs to review how it handles customers in situations like this.

Easy to contact and quick everything sorted out perfect online

Good insurance price for me

Cancelled my insurance without telling me, or for any reason why within 2 weeks of taking out my insurance. No contact no emails. I could have lost my license. Rediculous, and I still do not know as to why.

Im new on this insurance but looks serious and taf company

Have been insured with them this past year, decided to sell my current car and upgrade. Wanted to stay with them but was told they couldn’t insure me, no explanation given. Been driving 40 plus years no claims, no driving offences etc. Was then informed that it was going to cost me £60 to cancel! I didn’t want to cancel! Avoid

The whole process was simple and very easy.
Would happily recomend to anyone

Very good service and help full I am soo happy I recumed my friend

Easy process after previous policy kept showing in my manage my account. Quick phone call and all was well. Well done 👏

Update:
10/3/26: Despite the below response, I still have had zero contact from Geoffrey Insurance. Further evidence of what a shocking service they provide and how despite two children being injured and having suffered severe distress since the accident, over one year later, this has not been settled.

My experience with Geoffrey Insurance has been extremely distressing. What should have been a straightforward process has turned into nine months of stress, poor communication and little support, with two of three personal injury claims remaining unsettled

The experience has related in my having to raise two formal complaints. One response didn’t address the issues, and the second is due by 8 December but I have little confidence based on their handling so far.

The only substantive reply I received stated I owed money because, despite writing off my car, they did not cancel my policy. Geoffrey wrote:

> “We’re unable to cancel your policy following a claim without your authorisation… As we received no contact from you requesting for the policy to be cancelled, the monthly instalments were deducted as normal.”
Expecting a customer to cancel a policy on a vehicle the insurer has declared a total loss is unreasonable and shows poor processes.

Our family has had no meaningful support. One child now needs EMDR therapy after nine months of nightmares, flashbacks and severely disrupted sleep. Both children have required private counselling, and only one of three personal injury claims has been settled.

Communication has been inconsistent or absent throughout. I expected care, clarity and professionalism from an insurer. Sadly, that has not been our experience. I would advise others to consider this carefully before choosing Geoffrey Insurance.

After receiving my renewal quote and doing a few online comparisons I decided to accept the offer.

I officially accepted the offer and received an email stating as such and that payment would be taken on December 3rd. I contacted Geoffrey insurance via the online assistant who eventually put me through to an online assistant. I said I wanted to pay for my renewal today rather than wait until December. I was told I couldn't do it online but had to contact Geoffrey directly which I did. After going through the usual automated questions I was eventually put through to a representative only to be told I couldn't pay for my renewal in advance. How ridiculous, I want to pay it to get it out of the way but I can't. I originally paid in advance when I initially went with Geoffrey insurance last year but now they won't let me. I've never dealt with an insurance company before that wouldn't let me pay in advance for the renewal especially as it's only a fortnight away, pathetic.