Trying to change vehicle on policy is very difficult. Web chat that you are directed to takes you round in circles, only to then state that they cannot make change. Web chat then cuts off without an... Voir plus
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The whole process was quick and easy. Buying my insurance online was straightforward, and everything was clear from start to finish. The website was easy to use, and I received my documents promptly.... Voir plus
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A really great and helpful car insurance provider. You don’t realise until you have an accident how much you need a good insurance company to help you manage everything. Geoffrey Insurance were fantas... Voir plus
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It was easy to arrange car insurance with Geoffrey insurance and everything was explained in simply English. I am happy because last company didn't give me insurance to drive other cars possibly s... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Écrit par l'entreprise
Coordonnées de contact
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, Royaume-Uni
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4,3
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thanks for adjusting my NCD after a…
Thanks for adjusting my NCD after a drawn out resolution for an incident last year.
Took a couple of calls before I got the right person. 1st operative said it couldn't be adjusted. So tried again. Got a different operative.....sorted !
14 novembre 2025
Avis spontané
Réponse de Geoffrey Insurance
Hi Frank,
I'm pleased to hear we were able to resolve your NCD issue!
Kirsty
Hassle-free insurance
Hassle-free insurance, very competitive prices and convenient website
16 avril 2025
Réponse de Geoffrey Insurance
Hi Dmitry,
Thanks for your 5 star review and feedback! It's fantastic to hear you found getting insurance with ourselves was hassle-free!
Kirsty
The online offer was very good and easy…
The online offer was very good and easy to obtain my insurance .. Thanks for a great quote
7 novembre 2025
Réponse de Geoffrey Insurance
Hi Elaine,
I'm pleased to hear you found it easy obtaining insurance with ourselves!
Kirsty
Very helpful and easy to deal with
6 novembre 2025
Réponse de Geoffrey Insurance
Hi David,
Thank you for your great 5 star review. Welcome to Geoffrey Insurance.
Rachel
Ease of buying insurance,helped through…
Ease of buying insurance,helped through quote quite easily
30 octobre 2025
Réponse de Geoffrey Insurance
Hey Peter,
Thank you for taking to time to review your policy purchase experience!
Vicky
Smooth and cautious attention.
30 octobre 2025
Réponse de Geoffrey Insurance
Hi Kenneth,
Thank you for your review. We're pleased to hear you found the process smooth.
Leanne
Réponse de Geoffrey Insurance
Hi Chris,
Thank you for taking the time to leave us your five-star review!
Vicky
Réponse de Geoffrey Insurance
Hello Darren,
Thank you for taking the time to leave your 5 star feedback!
We’re so pleased to hear that arranging your cover with us was simple and hassle-free.
Welcome to Geoffrey Insurance!
Laura
Nadia was great
I spoke to Nadia today in the finance department, she was super helpful and explained everything in detail, even asked if she could help with anything else, fantastic customer service!
8 novembre 2025
Réponse de Geoffrey Insurance
Hi,
Thank you so much for your kind feedback! We're delighted to hear that Nadia provided such clear and helpful support. It's great to know she took the time to ensure everything was explained thoroughly and offered further assistance. We'll make sure your feedback is passed on.
Leanne
Réponse de Geoffrey Insurance
Hi Ian,
Thanks for your review! We're glad to hear you found the switch easy and the price great!
Leanne
Your team
Your team. Were efficient and polite everything they did was as they said it would be my quote was cheaper than my last and I am very pleased all round
29 octobre 2025
Réponse de Geoffrey Insurance
Hi Les,
Thanks so much for your 5 star review and feedback. We're really glad to hear everything went smoothly and that you're happy with your quote.
Leanne
Unable to renew car insurance.
Wanted to renew my car insurance. Was not allowed to do it online, I had to phone up. On hold for over 30mins then cut off. Tried again, cut off again. Clearly they don't want my custom. Other insurers are more expensive but I guess you get what you pay for.
6 novembre 2025
Avis spontané
Réponse de Geoffrey Insurance
Hey,
So sorry to hear about the struggle you have had in reaching us and not being able to renew your policy online!
I would love the chance to put this right as we do value your custom, please send your policy details to me at social@geoffreyinsurance-bisl.co.uk so I can help you with this.
Vicky
Excellent service very professional an…
Excellent service very professional an efficient
27 octobre 2025
Réponse de Geoffrey Insurance
Hi David,
Thanks for your excellent 5 star review and feedback!
Kirsty
The insurance quote you gave me good…
The insurance quote you gave me good value for money
4 novembre 2025
Réponse de Geoffrey Insurance
Hi,
Thank you for your review! We're really pleased to hear you found the quote good value for money.
Leanne
After multiple calls to various…
After multiple calls to various insurance companies these beat the hands down hope ut all goes well
23 octobre 2025
Réponse de Geoffrey Insurance
Hey,
Thank you for choosing Geoffrey Insurance and taking the time to leave us your review!
Vicky
Réponse de Geoffrey Insurance
Hey Ian,
Thank you for taking the time to leave us your review!
Vicky
Very easy via money supermarket
Very easy via money supermarket. Best price for the coverage I wanted.
27 octobre 2025
Réponse de Geoffrey Insurance
Hi Steven,
Thank you for taking the time to leave us your five-star review!
Vicky
Worst customer experience I have ever had - enough to bring me to tears
DO NOT USE. Honestly I have never had a more frustrating, infuriating and all round stressful experience dealing with a company. There are layers of "company" - you never actually get to speak to Geoffrey Insurance (who are a broker not an insurance company). I had a small incident and so far have spent around 4 hours on the phone trying to report it and get an update. I have had no correspondence from them at all. The claims area on the website is down. You get caught in a constant stream of transferring to other teams (none of which are actually Geoffrey) and IVR phone systems. Honestly the sooner I can insure with someone else the better. Every call has me tearing my hair out and wanting to cry.
31 octobre 2025
Avis spontané
Réponse de Geoffrey Insurance
Hi Nicola,
Thank you for taking the time to share your experience, and I'm truly sorry to hear how frustrating and stressful it's been for you. I completely understand how upsetting it must be to feel caught in a cycle of transfers and lack of communication, especially when trying to resolve a claim.
Please be assured that I’ve escalated your concerns to our Customer Relations team. They will investigate the matter thoroughly and be in touch with you directly to help resolve this.
We appreciate your patience and sincerely apologise for the inconvenience caused.
Leanne
So simple to do and staff are very…
So simple to do and staff are very helpful and knowledgeable
25 octobre 2025
Réponse de Geoffrey Insurance
Hi Daryl,
Thank you for your 5 star review and feedback. I'm pleased to hear that the process was simple and that our team was able to support you with helpful and knowledgeable service.
Leanne
Réponse de Geoffrey Insurance
Hi James,
Thank you for your 5 star review and feedback! I'm really glad to hear you found the service helpful.
Leanne
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