Gerrards Auction Rooms Avis 

Very unimpressed with the way I was treated. Items were literally 'shoved' back towards me over the table, possessions that might be worthless to you but are of sentimental value to me. You also say on your website that you had a special interest in vintage musical instruments so I brought some along and they were rejected with hardly a second glance. I also brought some gold but you didn't have the necessary equipment to test it was real and of what quality - how pointless is that?! Complete waste of my time. Wouldn't come again nor recommend anybody else do so,

Was a bit sad going to the selling venue, but the ring I had was not going to be forwarded to a relative, there are none. I don't know if I dealt with Debs or Lizzy, but the compassion she showed me was so caring, which I really thank her for. I feel the price I was given was extremely fair, I had no idea, but I was happy. Would totally recommend this company, real people and compassionate.

Lizzie and Debs were so lovely and easy to deal with. Happy with offer I received

Flyer delivered to our property recently with details and date of valuation event.
Convenient venue with good signage to event today in Kirkintilloch.
Lizzy was very professional with appraisal of our items and we were happy with offer given and we accepted.

Lizzy Cole was excellent in her appraisals of the items we had to sell. Fair price given and instant cash.

Very good experience couldn’t fault it.

Will definitely use again when we have other items to sell.

I took some items to Gerrards for valuation. Their examination and weighing was cursory and they offered me £350 for several items. I refused their offer and approached a different company who have paid over £1300, correctly weighing the same items and identifying the different weights of gold.

Edit in response to reply from Gerrards: I took the items - two watches with gold bracelets and two gold rings to Abergavenny on 22 /11.

I am a big fan of auction houses that provide their own packing and postage service. They are usually much cheaper and quicker than having to organise a specialist courier. For this purchase from Gerrards, Carole safely packed up and sent a nativity set with lots of potentially breakable items at a fair and reasonable cost.

I can’t thank Gerard’s enough for their help with a very frustrating situation. The Royal Mail stole/lost my mums engagement ring being send by special delivery to be remodelled. Despite supposedly being covered, they refused for months to pay me compensation without proof of purchase etc. How could I do that with a decades old ring and my mum having died 16yrs ago. All they would give me was 8 1st class stamps!! Gerrards provided me with a valuation to replace. I can now use this to make Royal Mail compensate me. I am VERY grateful for this as well as the helpful demeanour and good communication.

Excellent description along with really clear Photographs ,and accurate details of the related cost after the hammer price Including the cost P&P .I received my Package just over a week after the auction and was notified when it would arrive .the item was very well packed and arrived safe and sound and was obviously packed with care .I would rate my transaction with GerrardsAuction rooms at 100% satisfaction .

Great descriptions and photos of items and easy to register and live bid.
Invoice automatically includes the shipping cost (very reasonable for excellent packing and special delivery, to cover insurance).
Once invoice paid, received items within a working day.
Will definitely hope to win lots in the future.

My Victorian ring is just as beautiful in real life as in the photos. Online bidding was simple. Payment was easy. Overseas delivery was smooth. Very happy.

First time i have used this auction house,it was good well timed and clear.My bid won on a Thursday,paid on Friday,received item special delivery on Saturday. Brilliant service,will bid again next auctions, well done

Bought an accordion from these guys. Was pleasantly surprised to find they have their own packing department. All arrived safely, and as I'm the other end of the country I couldn't have had an easier way of arranging delivery. Many thanks!

I would definitely buy from this auction house again. Carole was extremely helpful, and when my parcel arrived I was impressed with the care taken in packing my items. So many other auction houses leave you to your own devices when it comes to shipping, which can be expensive and incur a long wait! Not here!

I visited a valuation event in Coupar Angus today. I was very unsure about what would be involved. I had a selection of gold, silver and costume jewellery. I was extremely happy with the amount of money I was offered and accepted. There was absolutely no pressure and the whole experience was quick and professional.

I bought some jewellery via an online auction and found the communication to be good and the item was sent promptly. Thanks Carole.

Good choice of quality items. Clear communication. Great customer service. I spoke with Carole. Employee of the Month!!🙏

I recently sold some gold jewellery to Gerrards. Never having done this before I was unsure of what to expect. However, Liz was friendly and helpful and I was delighted with the amount she offered. The whole procedure was very simple and if I wanted to sell any further items I would have no hesitation in consulting Gerrards.

I visit quite a lot of Auction Houses. Some good some not so. This was my first visit and frankly I did not find the staff overly helpful or welcoming. This resulted in my decision not to bid on an item but go elsewhere. PLUS they have no customer loo’s - which I find a bit odd.

Another great delivery by Gerrards. It's like Christmas has come again each time I get a parcel of watches from them, to see what is the bargain of the lot . Each parcel is packed well and delivered on time. Carole packed the latest one. Spot on. Would highly recommend.