Chip Avis 

It took a little longer to get back to me in the first place but once they reached out they were really good and got me sorted.

I had a query and they got back to me quickly. All communication I had they got back to be quickly and were very polite, informative, professional and knowledgeable and they solved my query easily. So, I am a very happy bunny with these guys and would recommend Chip and their support team also. 👍🏻

Excellent service and friendly staff. Always attentive to security.

I moved my money there and then my account got under review asking me to prove when this funds are from.
They gave me 7 days otherwise I will never see them again as my account will be blocked.
They shared the form for me to fill in and upload the evidence which is not accepting screenshots, images and pdf files. It is day two that Im trying to submit all the evidence but the system gives me an error. Customer service is not existent. They reply once in a day if you are lucky. By the time I figure out how to submit my prove one week will pass by and what do I do next? please suggest Chip Team.

It is horrible and appalling service, people trusting you with all their money and you don't have team in place to speak to when it is really needed.

Avoid at all cost!

Quick isa switch and great customer service.

Trying to access my account and I cannot unless I furnish the bank with personal details of a connected bank and I also get referred to Google adverts.
Very not impressed!!!!

Having been really impressed by the layout and facilities of the CHIP App, I decided to open a CHIP Smart Cash ISA (with a really good interest rate). I had difficulty (which eventually turned out to be my own fault) in locating my existing cash ISA provider during the Transfer In process. I contacted Customer Service via the App and was answered by Todd. Over the next couple of days, Todd went out of his way to help me, keeping me informed of the status of my enquiry at all times. He was polite, super-efficient and is a credit to CHIP. Having been so impressed with the service I received, my wife also decided to move her Cash ISA to CHIP as well. So, thanks again Todd for all your help and assistance. I have no hesitation in recommending CHIP to anyone looking for a really good Cash ISA interest rate and great customer service

Good help by an actual person setting up my account when there was a small problem.

I have been with Chip for sometime now and always found the support staff really helpful. In my recent experience I was really impressed that I was called back on the day and time agreed, which made a refreshing change. My problems were resolved quickly.

I have only recently joined Chip and at first there were a few things I was unsure of. Each time I emailed with a query Chip customer services responded almost instantly with very clear answers and made sure I was happy. So far I am very impressed and feel safe investing with Chip.

Very informative and reassuring response. They gave me a very detailed answer to my query about my isa transfer and it helped to go ahead with the process

The few times I've had to get in touch with Chip I have always had a quick response and they have helped with any queries I have had . Very pleased so far .

I have needed their assistance on a couple of occasions, and each time they were pleasant, helpful and efficient.

Personal service and direct contact, superb.
You are feeling that you are actually dealing with human beings not robots. I would still bank with them even if their interest rates were not as good as they are.

Emailed Chip regarding problem creating an account in the app.
Although I received an automated mail saying how busy they were, Ben from Chip emailed me in less than 24 hours and we an engaged with a few emails that were instantly responded to.
Ben solved my issue in less than an hour.
Great service!

Big mistake signing up with Chip. Zero customer support. Raised a query, message back saying would be a few hours, then told usual reply within a day. Seems to be that whenever you try and message Customer Support you get a meassage back to say that they are extremly busy.....even when the office is closed?? Wish I never got involved. No other means of contact?

Update:
Your response confirms exactly what I stated. Your terms directly CONTRADICT the fundamental nature of a variable product. By definition, a variable rate must fluctuate and reflect your own active rate updates. You cannot unjustifiably lock a customer into an outdated rate before the transfer was even requested, while marketing the product as variable.
I would have cancelled the transfer entirely if I knew you would not apply the current rate of this so-called variable ISA. If I wanted a fixed-rate ISA, I would have secured a significantly higher rate elsewhere that is more trustworthy to deal with.

Locking my savings into a defunct 4.41% rate weeks before requesting and before you held a single penny of my money is entirely unjust. My ISA transfer was completed on 17th August, which is when your higher rate should have applied and it should have now been updated automatically inline with your own live 4.60% rate.

The Exit Trap: Your restrictive exit terms effectively hold my earned interest hostage. Transferring out now to escape this artificial restriction forces me to forfeit my accrued interest.

Your tricky terms completely undermine the definition of a variable account. This untrustworthy practice means I can never recommend Chip to other savers.

If Chip refuses to manually match my rate to your live 4.60% offer and compensate for the shortfall, I expect your Final Response Letter immediately so I can escalate this straight to the Financial Ombudsman Service.

Original message: Tricky terms and zero support – My worst financial mistake
I will never deal with Chip again if my issue isn't sorted. I transferred a substantial Cash ISA balance which completed on 17th August, but Chip refused to apply the higher 4.55% variable rate launched on 13th August.Their active rate is now 4.60% AER, yet they have locked my variable account into an outdated 4.41% tier. This is incredibly misleading; other providers give you live market rate increases, but Chip uses tricky contract loopholes to restrict hikes on existing users.after multiple messages, I raised a formal complaint, but due to their long response delays, my 14-day legal cooling-off period expired. I have now blocked a second pending ISA transfer to them because of this whole experience. Furthermore, I am now trapped: if I try to transfer out to a competitor right now, Chip's sneaky exit terms mean I will completely forfeit all the accrued interest my money has earned since 17th August. They are holding my interest hostage due to their own system lags and restrictive rules.I am requesting the minimum fair compensation of the difference between 4.41% and 4.60% currently to resolve this dispute. This is the absolute bare minimum required to cover my shortfall, knowing that market interest rates are projected to climb further and my savings will keep losing out under their unfair restrictions. If this rate discrepancy is not manually resolved and compensated, I will transfer my entire balance away to a trustworthy competitor the exact second my monthly interest clears in September.

A bunch of either incompetent people or con artists who seem to intentionally delay crediting your funds, no doubt to avoid paying the due interest. £69K of my money has vanished into thin air!
I wish I hadn't initiated my Cash ISA transfer from Cynergy to them.
Within a day of initiating that transfer, Chip sent me an email saying "Good news your transfer was submitted today and the funds should arrive with us within 5 business days - if not, don't worry, we'll deal with it".
On business day 6, the funds were still with Cynergy, so I called them and they said that the Chip request had not arrived in the ISA team mailbox. Upon my insistence to check, Cynergy found the transfer request in a generic customer service mailbox. Request now moved to the correct Cynergy mailbox and transfer of funds promised within 2-3 days. Meanwhile, CHIP did absolutely nothing to try and find out what had happened, what issues there may have been, where my money was - NOTHING!
My Cynergy account has been showing zero ISA balance for the last 2 days. Yet my CHIP ISA balance is also still showing zero.
Today, CHIP told me they hadn't received the money, or the THF, and that if the correct reference had been quoted, an automatic system match would have happened. So of course, I call Cynergy again. They confirm that the money, THF and details were sent to CHIP YESTERDAY, at precisely 12:07, alongside the payment reference. So where is my money, CHIP?
The saga is continuing, with zero concern or help from CHIP in locating the funds and crediting my account. All they do is quote the 15/30 day limits - no responsibility taken for errors and delays and certainly no initiative to resolve the situation.
I have so far lost £138 interest and several hours of my time writing messages and making calls. And my money is yet to make an appearance.
Absolutely appalled.
UPDATE:
After requesting updates again and again, Chip emailed me on 27th August at 09:30 to say the funds hadn't arrived.
This is when I lost the will to live and published my Trustpilot review. And....lo and behold the magic of public shaming worked its magic: email received at 17:02, to say the funds had arrived at 10:25 and to advise me that the next steps in the process have began (whatever *rap that means).
The money didn't show in my account UNTIL A DAY LATER, on 28th August, as confirmed in another Chip email.
It's electronic money, for gawd's sake, no-one needs to count notes, so it's absolute bull that a transfer in isn't credited immediately. I'm so glad the saga has concluded. For now. Complaint on its way, requesting apology and compensation. Then FOS for adjudication.
I'm already dreading the thought of moving my money OUT of Chip when the time comes.

I posted about my experience with Chip on 14 August, after already struggling for months to transfer my ISA to another provider.
Chip said that someone was looking into the matter and would help resolve it. Unfortunately, the reality has been very different. Instead of resolving the problem, Chip has now come up with yet another new reason to refuse the ISA transfer, claiming that the “account is currently not transferable.”
This has become a never-ending cycle:
Do what Chip asks → transfer refused → a new reason is given → do what they ask again → transfer refused again.
I have been trying to transfer my ISA for over four months, and every time one issue is dealt with, another one appears.
It is extremely frustrating and feels as though Chip is deliberately making it unnecessarily difficult for customers to move their own money to another provider.
If you are thinking of opening an ISA with Chip, think very carefully. Getting your money in may be easy — getting it out is a completely different story.

Easy to deal with and they answered all my questions.